I receive a message regarding invalid personalization information

Hi Jeff, I've also come across an impassable error trying to re-activate CS2 after reimaging my system. I have Windows 7, 32 bit, and I tried the website downloads, only to receive this error message: "The installer could not start because of the following reasons: Missing or Invalid Personalization Information. Missing resources library." When I attempt to uninstall, I receive the same message.

Jeff,
I received your email and results were unsuccessful:
Solution one from your link did not work (access denied) even though I am a local admin on the system.
Solutions two and three – unable to activate program uninstaller (same error message as before).
Additional suggestions welcome.

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I have an existing disk of elements 3 which I loaded onto my Mac desktop. When loading onto my Mac book, I receive a "could not complete your request because of missing or invalid personalization information". Why?

I have loaded elements 3, from disk, on my mac desktop, when loading onto my macbook i get a message "could not complete your request because of missing or invalid personalization information". Why?

Thank you for your fast reply!
Sorry, I am not savvy enough to know what a serial is! Guess that means stealing it. No, that is not me.
Hmm...
I thought sure it was free with the computer, along with a whole package of other stuff. It was a sale/special. Everything else still works, except the Photoshop. I bought the Mac new at the Mac store in Marin County...
Maybe it came with the printer I bought too...? Who knows now.
The computer is several years old (copyright 1983) and I had money then! LOL! It's the economy, my dear!
Do not understand 'software'... I just use the computer. I told you I am a technophobe!
You must be young: I am very old, and did not grow up with computers.
But now from your reply, I think it must have been a free sample, or whatever... or I am confused!
I have IPhoto... that must be what came free with the Mac. But it doesn't work either. I get a message: need to upgrade, but then it says it is not responding...
Anyway, thanks again!
P.S. As I said, I had everything stolen, and do not have any registration info.
But I appreciate your reply.

Adobe CS2 uninstall (as administrator, no antivirus) fails on Windows with "Missing or Invalid Personalization Information", "Missing resources library"

My previously fully functional Adobe CS2 install on Windows 7 x64 stopped working when the activation service for CS2 was shut down.
I tried to follow the re-installation instructions at the following web page which first require a complete uninstall of Adobe CS2:
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
Running as a local administrator in elevated mode and without a running antivirus (in fact, with an uninstalled antivirus), I get the following error message and the uninstaller refuses to run:
The installer could not start because of the following reasons:
Missing or Invalid Personalization Information
Missing resources library
I searched the forums and found matching threads such as these:
https://forums.adobe.com/thread/1602420
https://forums.adobe.com/thread/1547148
https://forums.adobe.com/thread/986439
but they seem to suggest insufficient privileges or an interfering antivirus.
I opened a chat support case (case number: 0214720731) responded to by @Arunkumar who sent me back to the forums. When I said similar queries had not been resolved for months, he promised to escalate to his "senior product expert" team to post a solution. I am posting this message in the hope they will respond with useful suggestions as I do not want to do a complete Windows re-install of an otherwise perfectly functional computer just because the Adobe uninstaller doesn't work.

You have insufficient privileges to access the registry or your virus scanner is blocking it. Nothing Adobe can fix for you, you need to find the culprit on your system and/ or fix the registry permissions as explained here:
Installation Preparations | Mylenium's Error Code Database
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Photoshop v7.0 I get the error "missing or invalid personalization information" This used to run, I'm now on Windows 7 64 bit. Anyone have any ideas please? Thanks.

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Hi,
If my memory serves me right (it’s some while since I changed and I have not used Photoshop for some years…) I was running it on XP. I upgraded to Win 7 on a new machine but ported across files, programmes etc. I cannot recall if Photoshop ever ran on Win 7.
I have tried to reinstall but the CD is warped and despite applying pressure to it neither of my drives likes it. I have Photoshop 7 on my third hard drive, a portable drive, which came from the XP machine.
Sorry, long-winded but I hope it helps.

CANNOT REMOVE OR REINSTALL CS2 "Missing or Invalid Personalization Information"

Hello,
I am having all kinds of trouble with CS2. My company aquired a copy of the web based version to replace the outdated CS2 product CD we purchased years ago. The copy we got from adobe support is the web based version which is supposed to work with windows 7. It will install fine on a fresh install of windows 7, but when I got to install it on another W7 machine that has previously had CS2/CS5 installed on it, it gets an error any time I try to install the web based version we got. I have removed the previous installations of CS2 and CS5 (this includes the manual removal of CS2 using support docs from Adobe, but somehow the program is still in control panel> program list. The error I get when trying to install on the problem child is "The installer could not start because of the following reasons: Missing or invalid personalization information. Missing resource library.". Like I said I have removed all of the files and registry entries for these programs that I can find manually, but this error keeps halting the CS2 web based version installer, and CS2 is still showing up in the program list, so there HAS to be some files hiding somewhere. This is when a removal tool is just a no brainer... but that is no where to be found on the interwebs. If anyone has any information to put me onto a fix for this WITHOUT reinstalling windows I would greatly appreciate it.
Thanks

You have insufficient privileges to access the registry or your virus scanner is blocking it. Nothing Adobe can fix for you, you need to find the culprit on your system and/ or fix the registry permissions as explained here:
Installation Preparations | Mylenium's Error Code Database
Mylenium

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Call your carrier and see what they suggest.

I am getting the 'invalid personalization information' error when I start my photoshop cs8. I cannot find my original disk to re-install, but do have the serial number. Can I download a trial version and then enter my serial number?

I am getting the 'invalid personalization information' error when I start my photoshop cs8. I cannot find my original disk to re-install, but do have the serial number. Can I download a trial version and then enter my serial number?

If it is the first CS version then you will need to check out the following. I believe it applies to CS as well even though it specifies CS2....
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 - http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l

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Could that be because I use Pages and not Word?
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Hi Kathy,
I'm not very familiar with Pages, but I did just read on Apple's website that it does import .docx files. What happens when you open Pages, and then choose File > Open to open the .docx files?
Best,
Sara

"missing or invalid personalization information missing resource library" On CS2

Problem:
I just installed CS2 on my Gateway Desktop the other day. I was unable to use CS2 because I maxed out my serial code on another laptop for work. I went a head and deactviated the serial for CS2 and uninstalled it on the laptop. So I could use the CS2 on my Gateway Desktop and transfer the serial code.
I go to my Desktop and the CS2 still won't load right. Okay, so I try to uninstall the CS2. But there's no uninstall file and it's not showing up in the uninstall manager in Windows 7. So go a head and delete the majority of the CS2 in my program files and then try reinstall a fresh copy of CS2. I get an error "missing or invalid personalization information missing resource library."
How can I get around that new error? So I can reinstall a working copy of CS2 on my desktop. It's a bit frustrating. Anybody experience the same problem? Any insight would be great. Thanks
-Brian L
System using:
Gateway Desktop DX4822 Windows 7 Home
Intel 2 quad CPU Q8400 @2.66

Thanks for the link, I tried following the directions to further removing the components but had no luck. So I went a head and reformated the computer so I can reinstall a clean CS2.
Good new is it's not nagging about a inproper serial now. Bad new is whenever I try to install the CS2 in the C:\Program Files (x86)\adobe It says "The path you selected for installation contains unsupported characters. Please choose a different folder for installation, so I try C:\Program Files (x86)\adobe2. I still get that prompt blocking me.
I did some homework on compatability issues like mention. Some people mention to reclick and and select compatability tab and service pack 3 as admin. I gave that a go. All that did was reboot the computer. A few people claim that got CS2 working for windows 7 already here, other's couldn't:
http://social.answers.microsoft.com/Forums/en-US/w7programs/thread/6f1b4955-7166-4b8f-ad9b -5d19150f803f
Any ideas what to do next?

Missing or invalid personalization information. Unable to open CS

Reinstalled Adobe CS after it crashed. Now, Illustrator will open but Photoshop will not because of missing or invalid personalization information. Can not identify anything wrong with my profile, and the software was working fine before it somehow got corrupted. Anyone able to help? Thanks!

if that's really adobe cs, you should probably upgrade to cs2, Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
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After Successfull Installation of Photoshop Element 3.0 On Mac OS 10.6.8, Photoshop Elements does not start saying that personalization information is invalid or missing

I have installed Photoshop Elements 3.0 from original disk on my MacBook Pro with Mac OS 10.6.8. The installation was successful. However, when I try to run Photoshop Elements, it does not start, with the message "Could not complete your request because of missing or invalid personalization information". I uninstalled Adobe Elements and deleted all Adobe files from both the System Library Preferences and from the User Library Preference. Then tried the installation again. The installation was successful, but the application fails to start with the same missing/invalid-personalization-information message.
Please advise

I am sorry Invalid Personalization but Photoshop Elements 3.0 requires a PowerPC processor or Rosetta installed in order to function. You can find the system requirements at System requirements | Adobe Photoshop Elements.
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I have downloaded CS2 onto Windows 8.1. I cannot set-up because I get the message:THE INSTALLER COULD NOT START BECAUSE OF THE FOLLOWING REASONS: MISSING OR INVALID PERSONALIZATION INFORMATION. MISSING RESOURCES LIBRARY. I am a legit licence holder and have an Adobe ID. Can anyone please help or advise?

See Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3

How do I fix Creative Suite CS2 reinstall with error message "Missing or Invalid Personalization Inf

How do I fix Creative Suite CS2 reinstall on same Windows 7 Pro machine, with error message "Missing or Invalid Personalization Information / Missing Resources Library" when I attempt to reinstall from installation disk set? Was having trouble with Adobe Acrobat Pro 8; Uninstalled and am now stuck. You can email me if you like at [email protected] Thank you.

Hi Bill:
     I don't remember deactivating (after my XP PRO harddrive scattered)
when I did the first Windows 7 pro install of these programs and it went
fairly well except AA8 was a little problematic when converting from MS
Word.
     In my case the AA8 came with a Studio 8 suite of programs as follows:
     1) A Studio 8 installation disk
     2) A Creative Suite CS2 Premium set of installation disks.
     3) A Creative Suite 2.3 Premium upgrade disk with AA8
     I uninstalled AA8 and when I tried reinstallation the directions
said to do the Creative Suite CS2 Premium set of installation disks
first followed by the Creative Suite 2.3 Premium upgrade disk with AA8.
Now I'm stuck; What a mess.
     Thanks for trying to help.
     I will do as you suggest and go to
http://forums.adobe.com/community/creativesuites but FYI:
Bob Lane

CS 2 - can't uninstall (missing or invalid Personalization Info)

I cannot uninstall Creative Suite 2 on Windows XP ... from the Control Panel / Add Remove Programs, I get the message:
"The Installer could not start because of the following reasons:
- missing or invalid Personalization Information
- missing Resources Library"
Putting in the original CD and trying to uninstall with that gave the same message. I have had a number of different Adobe products on this computer. I have probably uninstalled/updated some of them in the last few years.
Has anyone seen this ... and is there some way to get the (un)installer to work? [I had used this product with an evaluation license)
Thanks for any help,
Chris

Do you have other Adobe software that you want to preserve? I think the CS3 clean script will actually remove CS2 as well, as collateral damage, but that's based on anecdotal evidence, not experience.
Of course you could just delete the folders and run a registry cleaner and there is little possibility that you'd see any problems other than not being able to install CS2 on that machine.
Peter

I receive a message regarding invalid personalization information

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