I receive a message saying "An error occurred while trying to access the service," when I attempt to convert PDF to word.

What Can I do to fix this issue?

Contact Customer Care - click on the blue Still need help? button to chat with an agent.
[topic moved to ExportPDF forum]

Similar Messages

Receive error message "An error occurred while trying to access the service" when I try to convert a file?

When I attempt to convert a file, either to PDF or from PDF I receive the error message "An error occurred while trying to access the service" what can I do to resolve? I already applied updates and attempted to fix?

You could always sign into Acrobat.com directly and use the service through the web site if it's a critical need.

I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

I cannot convert my pdf files to word. I keep getting an error message that "an error occurred while trying to access the service"?

See if anything in here helps: https://forums.adobe.com/docs/DOC-1831
[topic moved to ExportPDF forum]

An error occurred while trying to access the service when trying to access adobe send since feb 28

I have been trying to access my adobe send to send some files keep getting error message : an error occured while trying to access the service"
everything was fine up until yesterday...

Is that "SendNow"? If so you may get better help in the SendNow forum here: http://forums.adobe.com/community/sendnow

I am getting the error message "An error has occurred while trying to access the service" when I try to convert to Word. Can you please help

Please help with this error

I'm assuming that you mean the ExportPDF service. How do you access it: from Adobe Reader, or directly on the https://cloud.acrobat.com/exportpdf website? Does the error occur in both instances?
I will move your post to the appropriate forum, but since this is the Adobe shutdown week, you may not get an immediate answer.
[topic moved to ExportPDF forum]

Using Acrobat 11.0.10 Win7 64 bit - cannot convert PDF to word, message states "an error occurred while trying to access the service", worked 2 days ago, please advise

Also get an error trying to log out of ExportPDF. I know this issue has been ongoing since last year. Does anyone have a verified solution? Thanks.

Hi jamess8859203,
We have seen this particular error when signing in from Adobe Reader. Are you able to log in via the web interface at https://cloud.acrobat.com?
Best,
Sara

"An error occurred while trying to access the service" when exporting pdf to word doc

My internet connection is fine, and the export process works occasionally, but of course I need to export multiple documents. Anyone know what's going wrong?

I can't access my cloud account on the app in my ipad, or my pc the acrobat reader. It is frustrating and I need the files NOW! what shall I do? never trust your service again?

ExportPDF - "an error occurred while trying to access the service"

I have never had a problem using ExportPDF in the past but recently I am getting an error message saying "an error occurred while trying to access the service". I am using the same browser, Chrome, that I have always used. Please tell me how to fix this.

Hi billbeaton,
Please log out, clear the browser cache, and then reload https://cloud.acrobat.com. If that doesn't work, please try logging in using a different web browser (simply as a test).
Has anything changed on your system since you were last able to log in to Acrobat.com? Are you using Mac OS or Windows?
Best,
Sara

I am using Adobe Reader with paid up service through May 2015. When I attempt to convert a file from PDF or to PDF, I get the message "An error occured while trying to access the service. What do I need to do to access the service paid for?

I am using Adobe Reader with paid up service through May 2015. When I attempt to convert a file either to PDF or from PDF, I get the error message, "An error occurred while trying to access the service". What do I need to do to get access to the service I have paid for?

Hi DeaconTomColorado,
Please see "Error occurred when trying to access this service" when logging on to Acrobat.com.
Adobe has just released an update to Adobe Reader, so if you're accessing the service via Reader, please let us know whether the update helps resolve the issue.
Best,
Sara

I keep getting the message"an error occurred while trying to access the service". does anyone know what i need to do to resolve this problem. I am trying to convert apdf file for msword?

I keep getting the message"an error occurred while trying to access the service". does anyone know what i need to do to resolve this problem. I am trying to convert a PDF file for ms word?

Adobe Reader is free; but you may have paid for the ExportPDF service.
Contact Adobe Customer Care and click on the Still need help? button to chat with an agent.
[topic moved to ExportPDF forum]

When i try to convert from PDF to word it says "an error occurred while trying to access the system". I've paid for this what is going on?!

When i try to convert from PDF to word it says "an error occurred while trying to access the system". I've paid for this what is going on?!

Hi,
I have the same problem. Here is the screenshot of the error and I am using Windows 7 and Adobe Reader XI version 11.0.10.

Keep getting error message"an error occured while trying to access the service"

I convert a pdf file to word every week, but today I keep getting the following error message
"an error occurred while trying to access the service"
Why is this happening?

[topic moved to Acrobat.com Services forum]

An error occurred while trying to access the service?

I'm trying to convert a PDF into Excel but I get the message 'an error occurred while trying to access the service'.
I have tried logging into my Adobe account online and doing it within there, but once I have exported the file and pressed 'convert' it simply says 'conversion failure' with no explanation.
My subscription is still valid, so I don't see why the problems? Has anyone else had this issue and managed to fix it? I get the error message regardless of whether I'm trying to convert to Word or Excel.
Any ideas greatly appreciated!!
Thanks
Sophie

Hi SHurcs,
I'm sorry that you're having such trouble with your ExportPDF subscription. Does this error occur for one particular file, or with any file that you try to convert? What operating system and browser are you using?
To get us started, here are a few things that you can try:
In Reader, sign out, and then sign back in.
Use a supported web browser: http://www.adobe.com/acom/systemreqs/
Clear the browser cache.
If you're using a networked computer, make sure that there are no firewall/proxy settings that prevent you from uploading files to the Internet.
Make sure that the files you're trying to convert are within the file-size limits for ExportPDF (100 MB).
If the problem persists, please let us know, and tell us a bit more about the files that you're converting.
Best,
Sara

An error occured while trying to access the service

i'm continually having issues with trying to convert my files from PDF to excel. I keep on getting the error message "An error occured while trying to access the service" with no real explanation as to what is wrong. I've tried several times on several different computers, logging on and off, changing users...same message everytime. I have a time sensitive project to complete, and can't get it done if this conversion can't be done. HELP!

Hi J,
Here are a couple documents that may assist you:
'Getting started' guide
FAQ
Let me know if those help!
Kindest regards, Stacy

"An error occurred while trying to access the service" - Even after I have signed into Adobe reader

I have signed into adobe reader and I am trying to convert a PDF to a word document. All I get every time is, "An error occurred while trying to access the service" My account is active and paid for. Please help me with this. I have tried a number of different documents. I pay to use this service!

Thank you for your quik reply.
Please try to login at https://exportpdf.acrobat.com/signin.html with your Adobe ID and password. Please let me know this web UI does not work.
Thank you again
Hisami

I receive a message saying "An error occurred while trying to access the service," when I attempt to convert PDF to word.

Similar Messages

Maybe you are looking for