I receive an error when trying to convert PDF to word.  Pls help, I have a paid acct.

I receive an error when trying to convert PDF to word.  Can someone advise on how to resolve?

"an error" really doesn't tell us much.
Assuming that you use the ExportPDF online service, I suggest that you Contact Customer Care - click on the Still need help? button to chat or talk with an agent.
[topic moved to ExportPDF forum]

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    Hi!
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  • Adobe displays error when trying to convert PDF to Word file

    Help!  I just bought the Adobe convert pdf's to word package as it was advertised on the right side of a pdf file I was working on.  This file advertised itself as non savable but I don't want to spend hours working on this application only to have my computer freeze or shut down and have to repeat the work.  On the right side of the document is an advertisement from Adobe to convert PDF's to Word or Excel for a fee.  I pay the fee and now the pdf file fails to convert to Word.  I know some pdf's are protected and won't convert.  How do I know if that is the problem?  Why would Adobe advertise that it could convert a pdf to word if it was a protected document?  I have no idea how to trouble shoot this.
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  • When trying to convert PDF to Word I get message "An Error occurred while trying to access this Service"  Never had problems before   how can it be fixed

    When trying to convert PDF to Word I get message "An Error occurred while trying to access this Service"  Never had problems before   how can it be fixed??

    It appears that you have a subscription to one of Adobe's online subscription sersvices.
    Here, you have a user-2-user forum for users of the free desktop PDF viewer Adobe Reader.
    Some resources for following up with question about Adobe online services.
    To contact support for acrobat.com subscription services: 
    https://www.acrobat.com/misc/en/contact-support.html 
    Other links to support:
    http://helpx.adobe.com/contact.html
    http://helpx.adobe.com/support.html
    contact Adobe Customer Care on Twitter @AdobeCare.
    Phone support (for a fee - have credit card ready)
    800-833-6687, Mon - Fri, 5AM - 7PM PT
    Be well...

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