I receive error 1311 when trying to install Acrobat 9 Standard

I am having a similar problem. I purchased Acrobat 9 standard online. installed on laptop and desktop. Worked fine for a year. Then I tried the 9 Pro trial on my desktop, and decided I didn't want or need it, I declined it. Ever since then, my Acrobat 9 standard does not load. I get error message 1311 - set up files not found, and Adobe support says they have none for this. Sent me to a forum. Can you help, Mr. Walter, sir? My laptop version still functions, but not the desktop version. I even tried the "repair" to no avail.

Hi nywireguy1,
Please check the KB: http://helpx.adobe.com/creative-suite/kb/install-error-1311-1335-or.html
Regards,
Rave

Similar Messages

  • Error 1603 when trying to install Acrobat XI Pro from Creative Cloud

    Hi Guys,
    I'm hoping someone can help me. One of my user is getting below error message when trying to install Adobe Acrobat XI Pro from Creative Cloud. She's been able to install other apps such as Illustrator and InDesign without any issues.
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example, ERROR:
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ----------- Payload: Acrobat Professional 11.0.0.0 {23D3F585-AE29-4670-8E3E-64A0EFB29240} -----------
    ERROR: Install MSI payload failed with error: 1603 -
    Fatal error during installation. MSI Error message:
    ERROR: Third party payload installer AcroPro.msi failed with exit code: 1603
    I've spoken to Adobe support few times and they suggested the following links but I've not had much luck.
    https://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html#main_solution1
    https://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html
    Since the error doesn't have any further information, I don't know what else to try.
    Can someone please help?
    Thank you in advance.
    Cheers,

    Hi ,
    I would suggest you to have a look at the following KB document.Please see if they have something useful for you and can fix the issue.
    https://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    https://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
    Regards
    Sukrit Dhingra

  • Receive error 21 when trying to install lightroom cc 2015 using creative cloud

    On trying to install Lightroom CC 2015 using Creative Cloud I receive error 21.  Any ideas what to do??

    I have the exact same issue. I had a trial of Lightroom 5 installed, and whenever I then tried to install Lightroom CC (2015) it would fail at 42% with an error 21. Logging out and back in of CC desktop got it to install successfully and then Lightroom 5 was marked as "Start Trail" again.
    Now though, whenever I try to start Lightroom CC (2015) it shows the start splash screen and then closes straight away and doesn't start. The "Continue Trial/Purchase License" screen then appears, and closing that out does nothing.
    I've tried logging out and back in to CC desktop, and restarting, but neither option fixes the issue. I even tried logging out, restarting then logging back in again. Still no joy.
    As a side note: Lightroom 5 in CC desktop doesn't show an uninstall option - it says "Uninstall Unavailable". Both Photoshop CC and Lightroom CC do allow for an uninstall option though.
    I'm on Mac OSX 10.10.3

  • Receive Error 1328 when trying to install laster update

    I get the following message when trying to update my Acrobat XI Pro, version 11.0.06:
    I've re-installed the software but still get the message.  Any ideas or solutions?

    Hey rdross,
    Could you please tell me when do you get this error? At the time when you installed Acrobat or when installing updates?
    What OS version are you using?
    Hope to hear from you.
    Regards,
    Anubha

  • Receiving error message when trying to install Toshiba Power Saver

    Recently toshiba power saver stopped working - I removed it and redownloaded it from this website, now whenever I try to run the install i get a "unable to machine id" message and the install stops.
    First time posting here so If i'm on the wrong forum or you need anything else apologies in advance.

    Hi there,
    where did youve downloaded the powersaver? Maybe you downloaded the wrong one for your machine. Its absolutely important to download EXACTLY that software which fits your machine type.
    When downloading stuff from toshiba websites you have to keep an eye on the version of your machine (e.g. Satellite A100-552 -> download the software for type "552" of the Satellite A100 series).
    This sometimes resolves many errors and clarify some not very nice situations.
    Please, more details on your problem. :)
    Greets

  • Receiving error message when trying to open acrobat and photoshop

    There was an error with this action. Try again later.
    7e0e2266-ffc0-4d22-ba3f-8db5e1031759

    I am guess that you have either Creative Suite or the Cloud. However, the series of numbers you gave are meaningless to us, just like they are to you. We are just users. Did you get any message that stated what the problem was? What was the action? Did you try later? Have Acrobat and Photoshop been working, or is this a new install?
    What versions of the programs and what OS?

  • I receive an error message when trying to install Adobe Acrobat 6.0 on my new PC that has windows 8.1

    I receive an error message when trying to install Adobe Acrobat 6.0 on my new PC that has windows 8.1.
    Can someone help me?
    thanks!

    And that message is exactly? I hope you are aware that you are trying to install software from the stoneage and it may simply no longer be compatible...
    Mylenium

  • I have received an error message when trying to install 13 new apps for Creative Cloud. It reads: "Error There was an error with this action. Try again later.  7b1f5f56-79b3-4a0d-8fd2-137b1a3e6b67" I don't know what to do.

    I have received an error message when trying to install 13 new apps for Creative Cloud. It reads: "Error There was an error with this action. Try again later.  7b1f5f56-79b3-4a0d-8fd2-137b1a3e6b67" I don't know what to do.

    AppTrial1 where are you seeing this error exactly?  For information on how to install the Adobe Creative applications included with the Creative Cloud please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • I receive the following error message when trying to install QuickTime for Windows "Error writing to file C:/Program Files/QuickTime/QTSystems/QuickTimeCheck.ocx. Verify that you have access to that directory."

    I recieve the following error message when trying to install Quicktime for Windows "Error writing to file C:/Program Files/QuickTime/QTSystems/QuickTimeCheck.ocx. Verify that you have access to that directory."  I just trying to get the latest version of iTunes.  Thanks

    "Error writing to file C:/Program Files/QuickTime/QTSystems/QuickTimeCheck.ocx. Verify that you have access to that directory."
    That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
    XP instructions in the following document: How to perform disk error checking in Windows XP
    Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
    Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

  • Error 0x80070015 when trying to install of windows 8.1 enterprise in My DELL 755

    Hi, I am receiving an error 0x80070015 when trying to install of
    windows 8.1 enterprise in
    My DELL 755
    and i get 87% and then get this error
    this is my partitions
    160GB HDD
    C: 28.8 GB "ٍSystem" "I am going to Install in this partition"
    D: 30 GB
    E: 30 GB
    F: 30 GB
    G: 30 GB
    And i see this question
    http://social.technet.microsoft.com/Forums/windows/en-US/a701800d-886e-4509-8abd-0891c2c84064/error-0x80070015-on-clean-install-of-windows-81-enterprise?forum=w8itproinstall
    but i don't understand should i delete all my partitions or just only the " C:\ " and "100~200MB" system partition
    did he  mean delete Only the both " C:\ " and "100~200MB" system partition ?
    cause I don't have "100~200MB" system partition just " C:\ "
    When i install i just Format the " C:\ " then press
    Next
    Now should I just select Delete the " C:\ "
    partition 0 "System" and recreate the partition again and press
    Next
    to Continue the installation  
    Or what i should do ?

    OMG
    that's not possible i have a lot of Important data in all non-system partitions
    i am using Oracle VM VirtualBox "and i free a lot of Space to Test the Iso File"
    and i install Windows 8.1 in the VirtualBox
    but i see when i try to install Windows 8.1 in the real machine the partition is
    "system"
    and when i install Windows 8.1 in VirtualBox the partition is
    "Unallocated"
    it install but it create a
    320MB partition "system"
    9.8GB partition "primary"
    then i choose the primary and the installation complete and i have the Windows 8.1 in VirtualBox Now
    Now i don't know should I just select Delete the " C:\ "
    partition 0 "System" and recreate the partition again
    to make 320MB partition "system"  and the rest of the partition to Windows 8.1 "28.8 GB"
    Like what happen in the VirtualBox
    Or what i should do ?

  • Receiving error 109 when trying to download trial CS 5.5 Design Premium, what is wrong?

    Receiving error 109 when trying to download trial CS 5.5 Design Premium, what is wrong?

    What location did you choose to download your install files too?

  • Error Messages when trying to install, uninstall or run iTunes 9

    I get the following error message when trying to Install iTunes:
    The path C:\DOCUME~1\Frank\LOCALS~1\Temp\IXP206.TMP\iTunes.msi cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'iTunes.msi' in a folder from which you can install the product iTunes.
    I search my entire computer for the file but it's not there.
    Then, when I try to uninstall the iTunes and start the install from scratch I get another error:
    "The feature you are trying to use is on a network resource that is unavailable"
    Catch-22, I can't install or uninstall and when I try to run iTunes I get:
    "The action is only valid for products that are installed"
    Very frustrating but I'm stumped and I don't know how to proceed. Any help would be very much appreciated.

    wooooooooo!!! got it working again!! having spent the last 6 hours..no joke six f*cking hours trying to sort it ive finally got iTunes back!!
    ok here is what you need to do:
    go to the link below and download the Microsoft Windows Installer CleanUp Facility.
    http://www.locksleynet.com/2009/06/09/missing-itunesmsi-problem-resolved/
    once you have downloaded it, install it and run it from the start menu. once its up and running remove everything to do with iTunes (so iTunes itself, quicktime, bonjour......the lot). Dont worry about removing iTunes completely, all the music is still there when it works again trust me!!
    ok once you have removed everything restart your computer, im not sure if this is a must but i did it.
    next download quicktime from the apple website (go to the 'downloads' tab near the top. download and install quicktime and restart your computer so the new settings are put in to place ( i think it asks you to restart anyway).
    go back to the apple website, 'downloads' tab and download iTunes itself. install that bad boy and you will be up and running with all your library intact!
    Hope it works for you mate!

  • Error message when trying to install Flash 10.0.45.2

    I am running IE 7 on windows XP. We had some issues with Flash active active control version 10.1.53.64 and higher so I unistalled 10.1.53.64 and downloaded the older version (10.0.45.2) from the adobe website but when I try to install it I get the following error "The version of Adobe Flash Player that are trying to install is not the most current version. Please visit http://www.adobe.com/go/getflashplayer to obtain the latest more secure version". I am however able to install version 9.0.289.0
    Is there any particular reason that i cannot install 10.0.
    The reason that I don't want to use 10.1 is because it has a bug that affects the working of my application and the audio some times does not play.
    Thanks

    Thanks for the information. I downloaded the Active X from the link you provided but I am still getting the same error message
    Date: Wed, 15 Dec 2010 17:01:23 -0700
    From: [email protected]
    To: [email protected]
    Subject: Error message when trying to install Flash 10.0.45.2
    If I remember correctly, there were two different installers for 10.0.45.2: one that did the checking for a newer version, and one that did not.
    The forum search is currently disabled, and I cannot find the topics that were discussed at the time.
    However, I still have the installers for the non-check version available for download on my servers:
    http://www2.gol.com/users/pbw/filelib/install_flash_player_ax.exe (ActiveX)
    http://www2.gol.com/users/pbw/filelib/install_flash_player.exe (plugin)
    >

  • I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes:Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufac

    I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
    Thanks for your help in advance....

    Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
    Thanks!

  • I'm getting error 205 when trying to install ID with Creative Cloud on Windows 7. Help please.

    I'm getting error 205 when trying to install ID with Creative Cloud on Windows 7. Help please.

    Creative Cloud Help / Error downloading Creative Cloud applications
    http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html

Maybe you are looking for