I receive error 255:255 when trying to deactivate Elements 11

am trying to deactivate ph sh ele 11 but get error code #255:255 both suspend and permanently
what is meaning of code and what is solution. i understand i cant deinstall ele till deactivated permanently

hi jeff, here screen of #255:255 error msge i get when try to "suspend activation" of ele11 from help menu

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