I Receive Error DF015 Unable to delete symlink "/Library/Application Support/Adobe/APE/3.4/adbeapeco

Question

Hi,
I am having issues installing Extension Managger CC.  I receive the follwoing error when attempting to install Extension Manager:
Exit Code: 7
Please see specific errors below for troubleshooting. For example,  ERROR: DF015 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s)
----------- Payload: Adobe Player for Embedding 3.4 3.4.0.0 {6E6ECFC9-FE3D-4314-B937-7E25A7862899} -----------
ERROR: DF015: Unable to delete symlink "/Library/Application Support/Adobe/APE/3.4/adbeapecore.framework/Libraries"(Seq 4)
I don't know if the permissions on the file (and contents) are correct.  I noticed that they were pointing to a user that no longer exists.  I manually went in and made the owner and groups point to system, wheel and root and everyone, with all three having R+W access.
Are these the correct permissions?  I was thinking of using Adobe CC Cleaner but I didn't see anything that mentioned Extension Manager.  What would the APE 3.4 be called?
What yould you recommend?
Thanks,
Rocky

Answer 1

Moving this discussion to the Creative Cloud Download & Install forum.
Rocky you are correct to determine this is a file permission failure which is causing the error.  Please see Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html for information on how to adjust the file permissions.
If you continue to fail with this update you may want to try applying the update in either a Root user account or a new administrator account to see if the same failure occurs.