I receive the error message that the serial number is invalid

I am having htis same issue. Every time i've gone to chat i've been transferred repeatedly, asked the same questions and get no help. They opened a support ticket and then closed it saying well go ahead and reinstall it and that should work.

The serial number is registered under my account.
Here are the relating case numbers
10/2/13
Case #0211584506: Chat:Serial number issues (CH16569431)
Open - Pending Adobe Response
10/2/13
Case #0211585132: Chat:Serial number expiry (CH14215501)
Open - Pending Adobe Response
10/2/13
Case #0211524659: Invalid serial number error
Withdrawn
I just ran the cleaner tool to remove CS6 and CC componenets.. just tried to install CS6. I selected install with serial and its saying the serial number I entered is Invalid.

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