I receive the error, "No Internet Connection" and my Adobe Creative applications are crashing on a regular basis.
I keep getting the same errors with the damn Creative Cloud application on my Windows 7 machine, which IS connected to a LAN and IS actively connected to the internet at the time the error routinely appears in the midst of tasks. I have checked root certificates, manually checked my hosts file and run the tests outlined above to both Adobe addresses.
In fact, the error kept occuring while I was on an over 3-1/2 hour call with a very through and nice representative from Adobe who had remote screen access at the time (through Adobe connect) and could see the error repeatedly occuring!
Her comment, "This just happens sometimes with this application and there's not a patch for it yet", The problem I was having with Photoshop CS6 and Photoshop CC was so severe that I had to do a SYSTEM RESTORE which then started affecting other Adobe applications because Windows had erased part of the programs (or all of some programs) but Adobe's software saw them as still installed, that she had me uninstall ALL Adobe Creative Cloud applications using the Adobe Cleaner Tool and reinstall everyting from SCRATCH. She and I had tried numerous other ways to repair the problems I was having with updates not installing correctly AND constant program freezing, etc. before this taking this extreme step.
I'm a professional programmer / software / web designer, so I had tried for hours correct the issues the previous night and had tried once overnight to reach someone in Adobe support only to be told of over an hour wait time by the automation and not offered a callback.
Anyway, despite her best assistance this afternoon (and double confirmation that everything tested correctly), it has taken, so far, well over six hours to reinstall only a portion of what I need for my work and on a deadline because the application keeps reporting "No Internet Connection" and I have programs cued to install unattended. I am now way behind schedule on some design projects which MUST BE COMPLETED by deadline and require Adobe's software to be installed and function correctly.
Adding to this, Windows Explorer has repeatedly crashed after installing the damn Creative Cloud application and works normally when it's removed and "cleaned" ... and I've seen so many problems with the install system, etc. that I have to wonder what in the hell the company was thinking when this approach was launched?
I generally have liked -- and indeed loved -- some of Adobe's products in the past, but the recent experience has certainly been costly in time and disappointing.
Many other software manufacters integrate suites, perform updates and confirm licenses without such a buggy, time intensive and unreliable process -- including my own company.
Aside from complaining at this point, I wish somebody from Adobe would provide alternative install methods and / or a fullproof fix for this bug and some of the other installation bugs many of us experience. Any thoughts, advice, knowing that not only I -- but also the Adobe Support Staff Person accessing my computer LIVE -- tried the various "fixes"?
Branching this to a new discussion as the previous discussion was related to the inability to connect and download the installation software.
Rob it does sound like you are facing some connection and stability difficulties. Do you manage your network youself? I am a bit concerned by the fact that you have stated that you periodically loose Internet connection while completing certain tasks. Does this affect your ability to utilize the already installed Adobe Creative software?
I would also recommend reviewing your installation logs to determine if any errors occured during the installation process. Please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for information on how to locate and interpret your installation log files. Please feel free to post any specific errors you discover to this discussion thread.
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