I receive the error that the Element's Organizer is not currently licensed

I have been using elements 11 for some time.  Today I went to launch the organizer and got the following message.  "Elements Organizer is not currently licensed.  Please launch Photoshop Elements Editor to update the licensing information."
I launched the editor but can find no instructions for "updating the license information."
Went to the chat help, waited a considerable time to be told that the problem was "a product specific problem" (whatever that means) and the people that handle that are only available weekdays. 
Any guidance would be appreciated.

Stuept have you tried removing and reinstalling Photoshop Elements 11?  Also which operating system are you using?

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