I receive the message that my serial number is invalid.

Hi - I need to install CS6 on my computer and I have a serial number that match what I can find on my adobe page. But the system will not validate this number. What can I do?
Lone

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

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I am trying to install CS2 but I receive a message that my serial number is invalid.

I have been trying to install CS2 on Win XP. (My old laptop died, I still have the original disks, serial #, etc. but was unable to use because of the activation problem). I downloaded all the files from the website referenced above and tried to follow the instructions here and in the pdf. However the files that downloaded to my computer did not have the names that are mentioned in the pdf. The files that downloaded were called CreativeSuiteCS2Disc1, CreativeSuiteCS2Disc2, CreativeSuiteCS2Disc3, CS2.0_WWE_Extras_1 and VCS2. Also, I was never given an option to "install later".
However I was able to "extract" the files. They extracted into different folders, and after reading through this whole thread I was able to move the files around in the folders until they look like those in message 123 later in this thread that pictures all of the files that should be in a folder together (mine are in C:\Creative Suite CS2\Adobe Creative Suite 2.0).
However I still can't get it to work. If I try to run the installer in any of the programs (for example Photoshop or Illustrator), when I enter the serial number given on the website I get the message that the serial number is not valid.
Help!!
Thanks!

Thanks very much. Yes, I am using the installer files and serial number from the URL you referenced above. I have spent many hours trying to get it to work. I would love some help!!
The problem is that the instructions that come in the pdf with the downloaded files do not work, because the files that download from that page do not have the names referred to in the pdf, and most of the things that are referred to in the instructions do not happen. Here is what actually happened.
When I downloaded the files from the website, these are the files that downloaded:
I double-clicked each one and they extracted into two different folders.
Then I read a message on the forum that said to move all the extractred files into the same folder, so I moved all files into one file at C:\Creative Suite CS2\Adobe Creative Suite 2.0 as was pictured in the forum message. Here are screen shots showing all of the files in that folder I have now:
So then I double clicked the "Setup" file and I got this error message:
So then I tried to install the programs separately from the installer inside the folders Photoshop and Illustrator. I got this far and entered the serial number from the website:
But then I got this error message, even though I was using the files and serial number exactly from the website:
I tried both photoshop and illustrator and the same thing happened.
(I also looked at Solution 2 that you mentioned above but I don't have anything called VCOM on the computer. Also the error message that I got is not that one.)
I think I really need a set of instructions that lists the steps in order to do, but based on the files that actually download from the website and what happens when you extract the files. I feel as if I have all of the proper files but it still doesn't work.
Thank you very much!

When trying to reinstall InDesign 5.5, I get the message that my serial number is invalid. It is the same one listed on the Adobe site. Why can't it be recognized?

When reinstalling InDesign 5.5 I get the message that I have an invalid serial number, yet it is the same one listed in my account on the Adobe page. I have already uninstalled the current version, so this is quite disconcerting.

Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

Help! When I try to reinstall CS6 Design and Web Prem i get message that my serial number is invalid

When I try to reinstall CS6 Design and Web Prem i get message that my serial number (Design and Web Prem <serial number removed>) is not valid? Why???? I have it installed now on just one computer only. It was installed also on a computer and a laptop. The laptop crashed and couldn't restart anymore. I had to through it away. After that I installed on another computer at a place where I work sometimes with photoshop. Then suddenly I got message at my computer home that the serialnumber is invalid. I installed for the time an try out version, and now I have deleted the version that I had on the computer but when i want to reinstall my legal bought version with the serial number that i mention there, I get again the message that my serial number is invalid. But now it is only installed on 1 other computer. If I check the sites, I have to contact Adobe but I don't know how. The link does not work and I cannot find any phonenumber.!!

If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine. YOu should contact Adobe by chat or by phone and have them deactivate for you.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
If you are getting a message that indicates the serial number is not valid, you should look thru the following:
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

I am changing laptops and have tried to download and install Acobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number. Now what?

I am changing laptops and have tried to download and install Acrobat 9 Standard from the Adobe website, but get message that my serial number is invalid. I log in and double check my account and it shows as a valid serial number. Now what?

If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine. YOu should contact Adobe by chat or by phone and have them deactivate for you.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/
If you are getting a message that indicates the serial number is not valid, you should look thru the following:
Error "The serial number is not valid for this product" | Creative Suite
http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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If you are certain it is correct, you will need to contact Adobe:
Contact Customer Care
You may need to use the chat option.
If you want to check your serial number, sign in to your Adobe account if you registered it.

Severa years ago I purchased online Adobe Creative Suite, I recently had to change computers, and lost the program, when i attempted to restore from a cd i received a notice that my serial number was incorrect??? I paid a lot of money for this program I w

severa years ago I purchased online Adobe Creative Suite, I recently had to change computers, and lost the program, when i attempted to restore from a cd i received a notice that my serial number was incorrect??? I paid a lot of money for this program I want this corrected.@

Hi gutturnio,
Kindly provide the below mentioned details in a "Private Message" so that we can assist you appropriately.
Product your are trying to install:
OS version:
Order #:
Serial #:
Email Id on which you have registered the serial number:
There could also be an issue with the compatibility of the software and operating system you are using.
Kindly check system requirements:
CS 6: System requirements | Adobe Creative Suite 6
System requirements | Photoshop
Meanwhile, try:
Error "The serial number is not valid for this product" | Creative Suite
Invalid serial number error
Thanks,
Atul Saini

I cannot download updates to Photoshop Elements 9. I get an error message that my serial number is not recognized or eligible. Can you help with this?

I cannot download updates to Photoshop Elements 9. I get an error message that my serial number is not recognized or eligible. Can you help with this?

Hi,
Which operating system are you running on?
What updates are you trying to download?
The last update was 9.0.3 - check by loading the editor and going to Help -> About Photoshop Elements
The last supported Camera raw is ACR 6.5 - check by loading the editor and going to Help -> About Plug-ins -> Camera Raw
Do you have a reason to update?
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Hello jwpg,
Thank you for the details of the issue you are experiencing after restoring an iCloud backup. I recommend the following articles for an issue like this:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thank you for using Apple Support Communities.
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Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
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I receive the message that my serial number is invalid.

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