I received 2emails with attachments 1st had pictures and music can see pictures but no music 2nd had words and commentary can not open attachment at all after downloading

I received 2emails with attachments on both,  1st had pictures and music , can see the pictures but cannot hear music,  2nd had words and a commentary , cannot get either after downloading when I press the download a mail sign appears

Depending on what kind of computer you have, you're gonna need to put that backup in the appropriate folder or itunes is not gonna be able to see it for you to use.

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