I received a brand new iPhone as a gift and I was using it totally fine and the next minute it was blacklisted any help?

I received an iPhone as a gift which was factory sealed and brand new. I was using it fine and one day it suddenly said no service so I called my service provider up and they said that my iPhone has been blacklisted. I don't understand why it has been blacklisted when it was factory sealed. So my service provider asked if I can show them proof of purchase and I said to them that I have to ask the person that gave it to me. So when I asked the person they said they bought it from the Internet and the only thing they have is an invoice, nothing else and they can't get hold of the person they actually bought it off. So what can I do now, can somebody please help me, as I've done nothing wrong.

A common scam in the UK is to order an iPhone using an available upgrade from a carrier, report it missing or stolen from the post, then re-sell it for cash and get a replacement from the carrier. The original will be blacklisted.
Ask whoever gave it to you where they actually got it from. Sounds like they either got scammed or they themselves are trying to defraud their carrier.

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Iphone 4 set up query have a brand new iphone 4, I have plugged it in using the wall charger and it does not seem to be doing anything. Trying to turn it on it is not working either. Is there some vital part of set up I have missed or is this a dud??

I have just received a brand new iphone 4 in the mail. I have plugged it in using the apple wall charger for around 3 hours now and it does not seem to be doing anything. Tried to plug it into the computer, again no response. Trying to turn it on has not had any success either. Should I be concerned that the screen is blank and not showing a charging symbol?? Have I missed some vital step in set up??
Thanks for your help!!!!

Try resetting the phone:
Press the sleep/wake button & home button at the same time, keep pressing until you see the Apple logo, then release.
Then, launch iTunes & connect your phone...what happens?

I bought a new IPHONE from apple reseller and the earpiece is not working . There is no sound .Speaker and headfone are working but earpiece is not working . How can i get it replaced.

I bought a new IPHONE from apple reseller and the earpiece is not working.
There is no sound .Speaker and headfone are working but earpiece is not working.
How can i get it replaced.

You can get service information on this web page.
Regards.

New iPhone 5c keeps beeping and the screen just stays black.

new iPhone 5c keeps beeping and the screen just stays black?

Plug your device into the original charger & block in a wall outlet and leave it alone for a couple of hours. Then, while it is still plugged in, restart it by holding down the home button and the power button for 10-15 seconds until you see the Apple, then let go.

TS3694 I have not updated my iphone in two years, and error -43 occured. i cannot find any help for this

I have not updated my iphone in two years, and error -43 occured. i cannot find any help for this on the apple site

If the phone has been hacked, we can not offer advice on Apple's support site.
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.

I HAVE A BRAND NEW IPHONE 5S. IT SUDDENLY DOESNT WANT TO CHARGE. IT SAYS THE CHARGER IS NOT COMPATIBLE WITH MY DEVISE. WHY DID THAT HAPPEN?

I have a brand new iphone. All of a sudden it will not charge. When i plug the charger to the phone it says that charger its not compadible with my phone and sometimes it will charge up to 4% and then it wont charge any more. Why is this?

If your phone is still under warranty, get it checked by Apple or visit an Authorized Apple Service Provider to find out what the problem might be.
Could be the USB adapter, USB cable or the docking port of the phone.
iPhone - Contact Support - Apple Support
Apple - Support - Service Answer Center

My mac won't make or receive calls from my iPhone, I have yosemite and the phone updated to the 8 iOS version.

My mac won't use the contacts list to make or receive calls from my iPhone. The software is there, the icloud is on. What am I missing?

Connect your iPhone, iPad, iPod touch, and Mac using Continuity - Apple Support

I just bought a new iphone 5s last night and the csr transferred everything over for me-apps, contacts, etc. The only thing that didn't transfer over was my ring tones. How do I get my ring tones back?

How do I sync my new iphone?

The following from User Tips may help: https://discussions.apple.com/docs/DOC-3792

HT201263 My iPhone 5 is still frozen after this, doesn't work the sleep/wake button pressed with home button, only the Apple logo with a download line below (I was downloading a new iPhone version from iTunes and the cable disconnected)

Please help me, the window is frozen with the Apple and download logo.

First, Thank you a lot for answering my question!
My problem is that since almost 2 hours the window is black, with the Apple logo, and the startup line filled at the very beginning. I own a Macbook Pro, I noticed that this product USB ports are made for the original iPod and iPhone USB's entrances, not for the new smaller iPhone 5 USB connector, so if I plug it in all, the computer doesn't detects it, so I need to take a little out. Well, I downloaded all my apps, because this iPhone is new, so I downloaded my apps bought and stored on my computer and then installed the software.
Well, it reseted as you said, and then the window went just like I described, but accidentaly the cable went out a bit, cutting the installation process. Then it froze and keeps like that. I did the buttons thing, but doesn't work. Is there something I can do? Happy Holidays and thank you!

I recently downloaded the latest version of Adobe Reader and when I try to open a new pdf I get the Adobe logo and text in Japanese and the pdf doesn't open. Any help would be appreciated.

I recently downloaded the latest version of Adobe Reader for my MacBook Air and now when I try to open a new pdf I get the Adobe logo and text in Japanese and nothing else. The pdf doesn't open. Any suggestions? I never had this problem until my cache was cleared and I had to re-install Adobe Reader. Any help would be appreciated.

Just to say I am having exactly the same issue on my MacBook Air. I can't remember what I did but after this happened a few times, and once I had clicked on the Japanese pop up, I managed to do something that now means I get the pop up in English, saying 'Adobe Reader blocked for this website'. When I click on it it asks me to trust the content and then I get a bar with the text in Japanese. Eventually the pdf does open. However it's very irritating that I have to trust every pdf individually which I never had to do before the latest upgrade, and I don't understand why I get messages in Japanese. I will be interested to see whatever answers other more technical people may provide!

My iPhone won't charge and the sleep button does not work, Please Help!

I woke up this morning and my iphone was dead. I have been using the assisted touch setting because one day for no particular reason my sleep button stopped working, so I can't even try a hard reset now. The phone never had a bad drop and the only way it could be water damaged is from being in a steamy bathroom. If anyone has a suggestion as to how to get my phone to work again, Please leave a suggestion!!
Thank you

It could be that your button has justy gone out. You may try getting compressed air to blow out any dust in there. If that doesn't work, you may have to get your button and ribbon replaced.

HT1766 hi i just got a brand new iphone 5s i tryed to set it up but it doesnt work. when i plug it in with itunes it does all the back up and restore and when its finished i still cant use the phone as i still ask me to start the set up from the beginning

hi i just got a brand new iphone 5s i connected to itunes to restore all my data from the previous phone. when all the back up is finished i still cant use the phone as it ask me to restart again.... dont know what to do i tryed to restore 3/4 times but again when the restore is completed i still can't use the phone????

Replacements via Apple tech support are usually refurbished units, not new stock, though none of us here can say with certainty what you will receive. But you will not be able to tell the difference between new stock and a refurbished unit, and refurbished units generally go through more extensive testing than do new units, so getting a refurb may well be better than getting new stock.
Regards.

Verify whether i got a brand new iphone?

hello,
how can i verify whether i've received a brand new iphone or not? the salesperson, opened the box and activated behind a high desk, (where i could not see). the phone is making noises (from speaker i believe), when i keep it near my CPU(PC), which also has speakers built in front of the chassis.
And since, iphones can be reseted to factory defaults, an old one will look lik exactly new, unless until we know which serial number was initially sold to whom?
So i want to know whether the serial# i own (iphone i.e.) does actually belong to me as a first user or not? before i go back into the store...
If i send the serial # of my phone to Apple, will they send me the first user name?
thank you.
Rajeev

When you bought a phone, unless you specifically asked for a refurbished phone, you received a new phone. However, if you returned your phone for warranty work, and your phone was replaced, it was either a new or refurbished phone, dependent on the store's inventory. The fact it could be new or refurbished under warranty is part of the warranty agreement and that is what you get. Refurbished phones are exactly that, one that has been refurbished and inspected by Apple. Those units get more of a quality control inspection than brand new phones.
If you are concerned about your new phone and your warranty, then just enter your serial number at the Apple page and it will tell you your warranty dates. If you get a replacement phone under warraty, your warranty will continue until the original expiration date of your warranty. The refurbished phone is warrantied as well.

Why does my brand new iphone die???

Why does my brand new iphone die???

sorry!!!
Make sure that the USB cable is plugged into the iPhone 4S and iTunes is running. (The only reason we have iTunes running is that, once the device boots into DFU, iTunes will prompt you with a dialogue box.)
Now, turn the device off by holding the power button till Slide to Power Off appears on screen. (If you plugged in the cable after turning the device off, it will turn on again.)
With your device off. press and hold the Power button for 3 seconds.
Without releasing the Power button, press the Home button and keep both the buttons pressed for 10 more seconds.
Release the Power button, but keep the Home button pressed for another 10 seconds.
The device should kick into DFU mode in around the 7th or 8th second, and iTunes will display a prompt that say's "iTunes has detected an iPhone in recovery mode you must restore....
The black and totally blank screen is totally normal; there is no need to be alarmed. This was all that it took for you to put your iPhone 4S in DFU mode.
Click on "OK" and follow the steps to restore iPhone.

My iPhone recently broke so I was sent a brand new iPhone to replace it, however, since receiving this phone, I cannot access anything which was previously backed up onto iCloud from my last iPhone. Please help me!

My iPhone recently broke so I was sent a brand new iPhone to replace it, however, since receiving this phone, I cannot access anything which was previously backed up onto iCloud from my last iPhone. Please help me!

If you are trying to restore to an iCloud backup, this has to be done during the initial setup process. If your phone is already set up, you will have to go back to Settings>General>Reset and tap Erase All Content & Settings, then go back through the setup screens again and when given the option, choose Restore from iCloud Backup (see image below). Be sure your phone is connected to wifi and your charger as this will take some time to complete.
Also, your replacement phone must be running the same iOS version or higher to restore to your backup. If you are running an older version of iOS than the device that was backed up, your backup will not be visible when you choose to restore to your iCloud backup. If this is the case, you'll have to update your replacement phone first.

I received a brand new iPhone as a gift and I was using it totally fine and the next minute it was blacklisted any help?

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