I received a link to a iTune movie trailer in an email. I clicked on watch now and then play. I was told I need to download Quick Time, but when I clicked on download, I was told that QT is built into Mac OSX. My MacBook has OSX Yosemite.

I received a link to a iTune movie trailer in an email. I clicked on "watch now" and then "play". I was told I need to download Quick Time, but when I clicked on download, I was told that QT is built into Mac OSX. How do I get QT to work?

When I hit the play icon the little arrow thing goes all the way over to the end of the file and doesn't play at all. What gives?
Is this a minimum information puzzle? It is difficult to diagnose a problem long distance when you provide little or no information regarding what actions you are actually taking to export the data or which version of iPhoto you are using. Based on your latest description of how it doesn't work, my best guess is that you are exporting a single frame from your video clip rather than the "Original" file. This is easily checked by opening the file in QT and simply pressing the left/right arrow keys. If the file only contains a single frame, then your export work flow is at fault. Please select the "File > Original" (or similar) option in the export menu to export the entire file in whatever version of iPhoto you are using..

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I just downloaded I tunes on my new computer, I've had an apple I'd since the iPod mini came out, I signed in and went to download purchases from my iPhone. It downloads apps fine but when I click on a song it says "your computer is not authorized" ***??

I just downloaded I tunes on my new computer, I've had an apple I'd since the iPod mini came out, I signed in and went to download purchases from my iPhone. It downloads apps fine but when I click on a song it says "your computer is not authorized" ***??

Authorize the coumputer. Go to store in the top of the screen and authorize it.

I want to uninstall Acrobat reader. I got support in the community to access my HD and to send to trash the internet plugs in for PDF viewer, but when I try to download a PDF from internet a black screen appears and preview doesn't open

I want to uninstall Acrobat reader. I got support in the community to access my HD and to send to trash the internet plugs in for PDF viewer, but when I try to download a PDF from internet a black screen appears and preview doesn't open

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

I installed itunes and quick time but when I try to open itunes I get a message that reads "quicktime failed to initialize (error -2096)"

I installed itunes and quick time but when I try to open itunes I get a message that reads "quicktime failed to initialize (error -2096). I have removed both itunes and quicktime from my computer and re-installed them and I still get the same message. What do I do to get itunes to work?

That one is often a compatibility mode problem. Try the following document, only be sure that none of the boxes in the compatibility mode tab are checked (not just the compatibility mode box itself):
iTunes for Windows: How to turn off Compatibility Mode

How do I access the data saved on my time capsule? for example, if i try to view my photos it tells me that i have 2.4gb of photos and gives me the option to "view with iPhoto"....but when i click on "view with iPhoto" nothing happens... thanks!

how do i access the data stored on my time capsule? for example, if i try to view a photo, i get the option to "view with iphoto" but when i click on "view with iphoto" nothing happens. i'm having similar trouble openning up movies, music, etc. it appears as though the files exist / saved on the time capsule (because i can see how much storage they consume), but i can't open them. thanks!

Unfortunately, Apple removed the feature to "browse backups" in Time Machine backups of iPhoto a few years ago.
You have to restore the entire iPhoto library to a separate location to be able to "see" it, and then choose the specific images that you want use.
For complete details, see #15 in Pondini's excellent support document Time Machine -- FAQ. Check the information in the pink box there.
Frequently Asked Questions

I have downloaded quick time, but it still wont allow me to view movie trailers, i have windows 8 is this the problem?

I have downloaded quick time agan on my new laptop(windows 8), and i trying to watch movie trailers from the itunes site but it keeps asking me to down load quicktime when i already have done so. Anyone know what the problem is?

I think you might have to download iTunes? It use to come bundled as a package for Windows when you installed QT, and no longer does, 2 separate downloads now

TS3772 I believe I downloaded Quick Time, but Itunes still says I need it. can you help.

I believe I downloaded Quick Time on my computer, But Itunes still says I need it. Can you help. Whats going on.

Is this on a Windows Vista or 7 system, Estalin?

My macbook says I need to update two apps but when I click update it asks em to purchase them.. help?!

I just bought a Macbook Pro about a month ago and right out of the box iPhoto and Garage band needed updates on the app store but when I click to update them it says I need to buy them, but theyre already installed on the computer. how do I update them without purchase or get rid of the update symbol??

If you go to the App Store and look under Purchases - or Updates - you should see iPhoto, Garageband, etc. You can install updates from there.
Clinton

I downloaded FIrefox 5 but when I try to install iget a message that the file is corrupt.

I have downloaded Firefox 5 to my "Download" box. When I click on the Firefox 5 icon I get the usual small window that asks if I want to install the program. When I click on the install buton, I get a small popup that says the file is "corrupt" and when I click "OK" it closes without installing. Hard to use new version when I cannot even install it. I have done this twice and am downloading again for a 3rd time

-> Uninstall your current Firefox
* https://support.mozilla.com/en-US/kb/Uninstalling%20Firefox
* DO NOT SELECT TO REMOVE USER DATA AND SETTINGS
* Restart your system
-> Download latest Firefox version from one of these links using some other Web Browser:
* http://www.mozilla.com/en-US/firefox/new/
* http://www.mozilla.com/en-US/firefox/central/
* http://www.mozilla.com/en-US/firefox/fx/
* http://www.mozilla.com/en-US/firefox/all.html
-> Install Firefox using the downloaded & saved Firefox installer file
* https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Windows
Check and tell if its working.

I have downloaded some ibooks but when I click on the icon nothing happens - it won't open

I have downloaded some ibooks from iTunes but icons will not open when I click on them. This issue applies to my Windows 7 computers and iPad (3rd Gen) and iPhone 4s.
I can't find any help/support with this issue.

iBooks only open in the iBooks app on an iOS device. It is possible that your download was corrupt, in which delete and download again from your purchased history.
tt2

My question is why does firefox close when I click another window off? I have a new window come up so I have two, but when I click one off it closes all of them.

I usually have more than one tabs up and ready when I'm searching the web. But when I look at my mail or when a new window is opened if I click the "X" all of my windows are closed. What could be the problem?

This is not a cure but will make it easier if Firefox locks up.
'''https://support.mozilla.org/questions/997866''' {web link}
From what I have been reading from other posts on this forum, the
issue may be caused by the clear history settings. It was suppose
to have been fixed in v30.
Press the '''Alt''' or '''F10''' key to bring up the tool bar.
Followed by;
Windows; '''Tools > Options'''
Linux; '''Edit > Preferences'''
Mac; ''application name'' '''> Preferences'''
Then '''Privacy'''.
The button next to '''History''', select '''Use Custom Settings'''.
At the bottom of the page, turn on '''Clear History When Firefox Closes.'''
At the far right, press the '''Settings''' button. Turn on ONLY '''Cache''' and
'''Form And Search History''' leaving the others off.

I have the old ipod touch with no camera and I changed my apple ID account, which shows on my ipod. but when i try to download a song or update my apps my old apple ID comes up, how do I change it for my new Apple ID to come up?

I have an older Ipod Touch that is (I believe) the third generation because I have no camera on my ipod. I recently changed my Apple ID and password on my Itunes account. But when I try to update my apps or download new software/music my old apple ID comes up and I can't change it. On the itunes store and my settings it shows my new Apple account. How do I stop from my old account from coming up and my new account appearing when I try to download something new?

- To change ID go to Settings>Store and sign out and sign in with the one you want. If you iPod has iOS 5 you may have to also go to Settings>iCloud and sign into the second account.
- Apps are locked to the account that purchased them.
- To update apps you have to sign into the account that purchased the apps. If you have apps that need updating purchased from more than one account you have to update them one at a time until the remaining apps were purchased from one account.

Trying to download mountain lion, but when I try to download it, asks me security questions I dont remember the answers to, so I reset the questions, but old ones still pop up when I try to download mountain lion. How do I change the questions for good?

I dont get why it asks me for my password and two security questions when just buying something from the app store, but the questions wont change.

The Three Best Alternatives for Security Questions and Rescue Mail
    1. Use Apple's Express Lane.
          Go to https://expresslane.apple.com ; click 'See all products and services' at the
          bottom of the page. In the next page click 'More Products and Services, then
          'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
          ID security questions' and click 'Continue'. Please be patient waiting for the return
          phone call. It will come in time depending on how heavily the servers are being hit.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I'm trying to download a app but when I start the download it says that it needs verification required so i click continue so i click on it but it asked me to type in the password so i do it but it does not load the it asked me to sgin in again

i need help

Reset your Apple ID password, instructions here > Apple - My Apple ID
Then launch iTunes on your computer. Then from the menu bar click Store / View My Account / Edit Payment Information.
Make sure your billing information is correct including the expiration date for your credit or debit card and the security code then click Done.
Restart your iPod. Try downloading an app.
If you are using a credit balance from an iTunes gift card make sure there are sufficient funds to cover any purchases from the account area in the iTunes store.

I want to download a game but when I click to download it says "can't connect to iTunes Store" what can I do to fix it?

Please help as fast as you can. Thank you

Have you checked to make sure your ipad has a proper wireless connection? Are you also signed into your account on your ipad? If your answers to both questions are yes then I would reset the ipad and try again. Please repost if the problem persists.

I received a link to a iTune movie trailer in an email. I clicked on watch now and then play. I was told I need to download Quick Time, but when I clicked on download, I was told that QT is built into Mac OSX. My MacBook has OSX Yosemite.

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