I received a new Ipad2 for Christmas, I noticed the few times i used it the volume button was stuck , it would stay on the screen and keep Turning up, it has a dent where the volume isin the middle, apple said I could send it for a replacement but...

Question

She also mentioned if I had an apple store here I could take it in it may be faster, we just had a new apple store that opened in our mall so I took it in, talked to the tech and he pushed the button to see what I meant, then he says yeah this is broken and dented from pushing so hard on it, I said it wasn't really dented that bad just the middle, it came that way, then he's says well we aren't actually a apple store we just sell there product here so you are best to go with Apple and send it too them like they said, I was dumbfounded I honestly think he made this worse when he pushed on it, now I am scared when apple receives me iPad they won't replace it like they said, it was bought this way apparently a bad lot went into the store my husband got it and they told everyone to call apple to replace because they don't replace electronics, I am freaked out now I feel screwed all the way around, what do you think Apples reaction will be, how good is their customer service in Canada when sent away? I am just worried because this wasn't my fault

Answer 1

Big issue?  Really?  I'm on this forum just about every night and yet, I have not seen posts about such a "Big" issue with any regularity.  If your iPad was dented when you got it (sorry for not really believing you), why did you wait until just now to try bringing this to anyones attention?  My guess is you dented the iPad.  Initially it wasn't an issue, but after pushing on the volume control too hard, it is an issue and you want a free replacement.  I'm probably right on the money and you'll likely have a not too kind reply.  That's OK, because I'm not the one who will decide the outcome of this.  Apple will and for you to get an answer, take it to Apple.  But, don't be too surprised when they don't offer a free replacement and they offer you an "out of warranty" replacement at about 50% of the cost of the device when it was new.