I received a plastic gift card and I redeemed it but I threw away my gift card
Hi, I have received a plastic gift card and I already redeemed it. I now have 15 euro's to spend. However when I try to buy music it asks again for the redeem code. Normally this would not be a problem but I threw way my gift card with the code on it because I thought I didn't need it anymore.
please help me.
Are you sure it's asking for the code from the card and not asking for you to confirm credit card billing information? As Anna said, I've never had iTunes ask for the code from a gift card once I'd redeemed it. If you are certain that it's asking for the code again, Go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store. (There is no phone support for the iTunes Store).
Regards.
Similar Messages
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I bought an itunes card today and tried redeeming it but it's not adding the money to the account for me.
Hello yayafromca,
Thank you for using Apple Support Communities!
I would recommend starting with this article named Can't connect to the iTunes Store found here http://support.apple.com/kb/TS1368.
If needed there is another article with more advanced troubleshooting found here: iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
All the best,
Sterling -
Question~
I am currently using a Credit Card for payment methods on the ITUNES store. But my sons are now using it also, so my husband thought it would be best to delete the card and buy ITUNES gift cards instead so we dont have to keep loading this card. But it's not deleting my information. I redeemed the cards already and says that I have a balance on my account. But when we try to purchase something it takes me to the billing screen and it says there is an issue with a previous purchase because the card was declined! What do I do?? Someone please help. Thanks so much!Remove the invalid credit card.
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Hello, my brother and I have had Apple products for several moths or years and we have redemed a iTunes card that will not let us buy eny thing in the App Store or the iTunes store. So we could not figure eny thing out how can I make my iTunes account work again??????? I've been through several Apple products using the same account I thought maybe that was an conSern but I really am tired of that money just sitting there!! HELP!!!
for #1
Frequently asked questions about Apple ID - Apple Support
I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.
If you are wondering how using multiple Apple IDs relate to iCloud, see Apple IDs and iCloud.
for #2
Apple does not accept unsolicited ideas see Apple - Legal - Unsolicited Idea Submission Policy -
I have a gift card and i redeemed it and once i started buying apps it deducted money from my bank account as well as my gift card what do i do?
You can't log into any site and see your account's balance. You can log into your account on your iPad via Settings > iTunes & App Store - on my iOS devices my balance shows at the bottom of, for example, the Featured tab in the App Store app under my account id (or you can view your account via Settings > iTunes & App Stores and it should show on the screen that you are taken to). You may not see anything if your account's balance is zero.
Not sure what you mean by relationship iTunes has to products. You can buy music, films, TV shows, audiobooks via the iTunes app on your iPad, and apps via the App Store app - what you buy will be tied to your iTunes account. -
I bought an iphone 4, but then exchanged it for a 4s. When they exchanged it they put the refund of the 4 onto a gift card and then i payed the outstanding balance with my bankers card, if i want to get a total refund will they split it between a gift card and my bankers card?
Expanding on what Tim said to make sure it's clear, only the carrier to which the iPhone is locked can authorize unlocking. If Optus is the original carrier, as would seem to be the case, O2 would not be able to unlock it. Only Optus can authorize the unlock, so you'll need to contact them. They say, though, that only the account holder can apply for unlocking, so you might not be able to get it unlocked and will have to work through the person from whom you bought the iPhone.
For more information, see the Optus FAQ on unlocking.
Regards. -
switched cards, and then redeemed more gift cards. Now it will not let me buy even from my credit from cards.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
Hi, can you help me for my payment account? It's always show " Your payment method was declined..." How can I fix it? There's only 3 to choose fpr Visa, Master Card and Amex.. But doesn't have "None".. I can't download any apps from app store
http://support.apple.com/kb/ht1918
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I have the new mini ipad I buy an iTunes cards and I redeem it each time I try to purchase something it ask me to verify my payment before when I finish it write to go on apple support and i cannot make any purchase please somebody can help me
Click here and ask the iTunes Store staff for assistance.
(107643) -
hello i buy itunes card and i have 12 but i can not buy the jewels of the game hay day when i try show me the message contact itunes for support <<your purchase could not be completed >> what can i do
You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
http://www.apple.com/emea/support/itunes/contact.html
to contact the iTunes Store.
Regards. -
I was getting an iTunes gift card and I just want to ask that can the iTunes gift card be use for the app store.
You need to ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(102630) -
I bought an album with my gift card and it charged me but it didnt download. help?
I bought an album with my giftcard on my iphon 4 and it charged me but the album did not download. what do I do?
Does the Store > Check For Available Downloads menu option on your computer's iTunes download it, or does it show in the Purchased section for downloading : click on your id towards the top right of the iTunes screen and then click Purchased on the popup
Or on older versions of iTunes click on the Purchased link under Quick Links on the right-hand side of the iTunes store homepage.
If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
Or you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I want to cancel my credit card and used redeem
i added money in my account but i can not buy any app because my credit card is expired. actually i don't need to use it anymore. i need to use redeem for shopping in apple store.
Hi
See here for removing and changing payment cards:
http://support.apple.com/en-us/HT201266
And here for redeeming iTunes codes:
Redeem and use iTunes Gift Cards and content codes - Apple Support
Hope this helps -
Hi please help I want to purchase tvshow thru iTunes but it keeps reverting to credit card and I want to pay with voucher
Trace1971 wrote:
... I want to pay with voucher
What type of Voucher...
Note:
Some In-App Purchases require a Credit Card.
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I HAVE A CANADIAN ITUNES ACCOUNT. I RECENTLY PURCHASED AN ITUNES CARD IN THE USA AND SYSTEM WONT LET ME REDEEM IT MESSAGE SAYS BECUZ I HAVE A CANADA ACCOUNT. ANY SUGGESTIONS AS CARD IS NON-REFUNDABLE!!!
Sorry, but iTunes cards are country-specific. You cannot use a US iTunes card in a Canadian account. You'll have to give or sell the card to someone in the US and buy a card in Canada.
Regards.
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