I received a pre owned iPad. I have verified my account. When I try to install app it says I have not verified my account. I even did the 2nd step and it still says account not verified. This is my 1st experience with Apple and so far I am not impressed.

Received iPad from relative as Christmas gift as they upgraded to mini. I have registered and verified my account. When I try to download apps I
And I put in my password it say I have not verified my account. Apple wants to charge me 19.00 to help me. This is my 1st apple product. So far I am not impressed with the customer service. Can someone please help. I have even done the 2nd step verification and still the same thing. Please help this was a gift for my child and he cannot even use it! Please help!!!

Leigh...
but cannot do this because I cannot access Mac App Store
If you can't access the App Store from the Apple menu, Dock, or Applications folder installing the Mac OS X 10.6.8 Update Combo will reinstall the App Store for you.
It's ok to do this even you are already running v10.6.8.
Plants vs. Zombies, and that is all for additional software on here
FYI: Some third party software can cause issues with the App Store > Mac App Store: Sign in sheet does not appear, or does not accept typed text
Apple is not responsible for incompatibility isssues with third party software.

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Have hp deskjet d1668. when i try to install it through the software cd it say

have hp deskjet d1668. when i try to install it through the software cd it say printer is already installed. when i connect my printer it detect it in printer nd faxes however the printer doesnot work it says no driver available can anybody help

I have the same printer, P1005, and hae been using it with Tiger (PPC), Leopard (PPC and intel), snow Leopard and Lion. What I do know is that it DOES HAVE print bugs in Tiger and, perhaps, Leopard, I had to ALWAYS manually delete print jobs after EVERY print as system did not clean memory. I reported this to Apple, but it seems to be a printer driver issue, unsolved by HP. It was solved in subsequent systems. So, my suggestion is to upgrade to Snow Leopard at least, as you have a core 2 duo 2006 MB, or directly to Lion as most recent, and best fit with printer drivers. You must put at least 2 GB of memory for SL and Lion, best is 4 GB (your model may support 3 GB only if the first core 2 duo series).
Until then, clean printing system by clicking minus button in sys prefs/print.
download last HP printer driver for Tiger,check with their site
install driver or reinstall, even if installed
put printer back again
If it continues to behave as described, then you must delete every print job after completion or upgrade to at least SL. Many say SL is best for that generation, me included. But you must not share this opinion, of course.

TS3681 When i try to install apps to my iPad it keeps telling me it needs iOS 6 but on iTunes it says it's up to date even connected to a wifi......help

When I try to install apps to my iPad it keeps telling me it needs iOS 6 but when connect to iTunes it says it's up to date even when connected to a wifi......how do I upgrade when it says it's up to date????

If you have the iPad 1 it cannot be updated beyond iOS 5.1.1 so you as as up-to-date as you can be.
Check with the app developer to see if there are older versions of these apps which run on iOS 5.

I keep getting error 87 when i try to install lightroom cc i donot have any other applications open

i keep getting error 87 when i try to install lightroom cc i do not have any other applications open

Hi Kevin,
Kindly provide the below mentioned details so that we can assist you appropriately.
OS version:
Screenshot of the message:
Meanwhile, you can try the below mentioned link.
Troubleshoot Creative Cloud download and install issues
Troubleshoot install issues with log files | CS5, CS5.5, CS6
Kindly collect the logs files using Log Collector Tool and send it over to us so that we can have better understanding around it
Thanks,
Atul Saini

All of you who use the 80gb ipod classic and have problems with it freezing and syncing with itunes...well I have joined the club. This is a serious issue with apple and they need to correct it. I have tried everything to no avial.

This is beyond frustrating. I just wasted 70 dollars between a new battery and gas for my ipod 80gb classic. It was having major issues syncing and freezing with itunes. I tried everything possible and noticed that a lot of people have been having the same issues with their ipod classics as well. I must have restored it several times and now it just totally bit the dust. Now I have to shell out 130 dollars to send it in to apple to be rebuilt/fixed. This is nonsense and I just cant believe apple isn't doing anything to address this issue. My ipod was doing great for about nearly 5 years and now this. I even down-graded to itunes 10.7, but by the time I had it set up to try, that's when my ipod totally failed and will not even come on. Grrrrrrrrrrrrrrr

Here is what worked for me:
My usb hub, being usb2, was too fast. I moved the wire to a usb port directory on my pc. That is a usb1 port which is slow enough to run your snyc.

HT1325 purchased song on itunes a week ago and it still won't download (but i'm invoiced for it by apple and i can't delete it).

i don't even care if i'm credited for the faulty download, i just want to delete the song so that it doesn't block/delay other downloads. if anyone can lmknow how to delete this song that i purchased and that won't download...thank you.

If you live in a Region that allows re-downloading Music...
Delete the Song(s) and re-download...
See Here > Download Past Purchases > http://support.apple.com/kb/HT2519
If not... Contact iTunes Customer Service > Apple Support iTunes Store Contact Us

I keep getting old settings when I try to install Firefox again. I have deleted the program files and the profile, but the program is finding the old bookmarks and settings somewhere. How do I delete this information to make a clean installation?

I have a corrupted bookmark file and want to totally delete any information on the bookmarks and settings. I have deleted any files which reference Mozilla and Firefox from my hard drive and have gone into the Registry and deleted all references to Firefox. But every time I reinstall Firefox the program finds this information. Is it in the sync folder and how do I clear out that folder?

http://support.mozilla.com/en-US/kb/Backing+up+your+information

I have an error .49 when I try to install CC 2014

Any help would greatly be appreciated. I had used a trial version then bought photoshop cc 2014 after the purchase it still asked me to buy. I uninstalled photoshop from creative cloud then tried to reinstall and I got a error message.49 Any suggestions?

Error 49 https://forums.adobe.com/thread/1491394 and https://forums.adobe.com/thread/1353632

This my first experience with itunes and using a gift carddownloaded an album and only half of a few songs played before jumping to the next song

This is my first experience with itunes and I chose to download a Mark Knopfler album. The first three songs stopped half way and instantly started the next song. How do I re-load the songs since i now "own" them? Thanks. Luce.

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

HT201925 When i try to install a free app i have to pay for every singe one none of them are free why?

When i try to install a free game i have to pay for every single one none of them are free, why?

Please explain in more detail.
Are you actually seeing charges, or are you just asked to enter your CC info?
If you're actually being charged, it could be:
iTunes Store & Mac App Store: About payment card authorization holds - Apple Support
Or:
Make in-app purchases - Apple Support

My ipad mini is not connecting to the wifi network. I have the correct network and password chosen, but the message I get is that "unable to join". I have reset my ipad and it still says the same thing. What can I do about this.

My ipad mini is not connecting to the wifi network. I have the correct network and password chosen, but the message I get is that "unable to join". I have reset my ipad and it still says the same thing. What can I do about this?

Hey Dr kris,
Thanks for the question, and welcome to Apple Support Communities.
I understand that you are having issues connecting to Wi-Fi networks with your iPad mini. The following troubleshooting assistant may lead to a resolution:
Apple - Support - iPhone - Join a network Assistant
http://www.apple.com/support/iphone/assistant/wifi/
For more in-depth troubleshooting, refer to the following article (refer to the "Unable to connect to a Wi-Fi network):
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
Thanks,
Matt M.

I have a canon 70d and just purchased elements 12. It will not open a raw file for me. I have been advised to download the latest version of camera raw, i have done this and it still says my camera is not supported. I really need to open my raw files. Can

i have a canon 70d and just purchased elements 12. It will not open a raw file for me. I have been advised to download the latest version of camera raw, i have done this and it still says my camera is not supported. I really need to open my raw files. Can anybody help me.

You'll need to update to at least ACR 8.2 for the 70D to be recognized. The normal way to update PSE12 to the latest CR is to use Help / Updates in the Editor which should update to ACR 8.5.
According to Adobe's website PSE12 shipped with ACR 8.1 and you say it says yours is reported as ACR 8.0.
Are you using PSE 11 and not 12? PSE 11's maximum ACR version is 8.0.

So i have an apple ipod touch 1st generation and it is not charging! It shows the charging sign but its taking a really long time to charge. Ive had it charging for at least 3 hours and it still says under 20% so can someone help me figure this out??

So i have an apple ipod touch 1st generation and it is not charging! It shows the charging sign but its taking a really long time to charge. Ive had it charging for at least 3 hours and it still says under 20% so can someone help me figure this out??

Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar

HT201364 I have 10.7.5 When I try installing Mavericks, it says this: The product distribution file could not be verified. It may be damaged or was not signed. WHY?

I have 10.7.5 When I try installing Mavericks, it says this: The product distribution file could not be verified. It may be damaged or was not signed. WHY?

Hi everyone I'm a new iPad user (ipad2) and have tried to download a few apps. I already have a iTunes/app store account but often when I try download a app I get a message that says "your request could not be processed"?

Hi everyone
I'm a new iPad user (ipad2) and have tried to download a few apps. I already have a iTunes/app store account but often when I try download a app I get a message that says "your request could not be processed"?

It could be a problem at the other end, try again tomorrow. Also , try resetting your iPad by holding down the home and sleep/wake button till the Apple logo appears and then let it wake up, maybe that may help.

I received a pre owned iPad. I have verified my account. When I try to install app it says I have not verified my account. I even did the 2nd step and it still says account not verified. This is my 1st experience with Apple and so far I am not impressed.

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