I received an automatic update of adobe, could not get it to start, can you help me?

What Mylenium says.
Please read this FAQ for advice on how to ask your questions correctly for quicker and better answers:
http://forums.adobe.com/thread/419981?tstart=0
Thanks!

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I have signed up for adobe conversion to microsoft word and i can't get it to work - can you help me

I have signed up for adobe conversion to microsoft word and I can not get it to work - can you help me?

Hi Mike,
I've checked your account. I see that you just purchased the subscription this morning. The order is still pending processing, which is why you haven't yet been able to log in an use your subscription. It can take 24-48 hours for a subscription to process fully. Once it does, you'll be able to log in and convert files.
I apologize for the inconvenience.
Best,
Sara

I bought a team license for two computers, the purchase was recorded on the credit card and the amount recorded in the making, but was unable to validate the association staff . I received an email stating that Adobe could not release the payment and that

I bought a team license for two computers, the purchase was recorded on the credit card and the amount recorded in the making, but was unable to validate the association staff .
I received an email stating that Adobe could not release the payment and that I should validate the method of payment , tried to insert another card number but the system does not accept the security VAT reporting error message. How do I validate my license with association staff and confirm the payment card?

Hi Daniel,
For any sort of payment related matter, kindly contact our support team via: http://helpx.adobe.com/in/contact.html?step=CCSN_adobe-id-signing-in_stillNeedHelp
If you are unable to use chat option kindly try below mentioned steps.
Try different browser.
Delete cookies and cache
If you are still not able to chat, Kindly reply with the below mentioned information.
OS version:
Browser Version:
You can also try: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Thanks,
Atul Saini

I have tried to cancel my contract for acrobat pro subscription, but when I follow the instruction, I only get circled around. Also on the phonme I never get an answer. Can you help me? Does anyone have a fax address where I could place my cancellation ?

I have tried to cancel my contract for acrobat pro subscription, but when I follow the instruction, I only get circled around. Also on the phonme I never get an answer. Can you help me? Does anyone have a fax address where I could place my cancellation ?

Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

HT5621 I changed my email address and therefore changed my Apple ID and password on my Mac. Now when i want to use iCloud on my iPad and my iPhone my old email comes up as my Apple ID and I cant log in or update any apps on my iPhone or iPad. Can you help

I changed my email address and therefore changed my Apple ID and password on my Mac. Now when i want to use iCloud on my iPad and my iPhone my old email comes up as my Apple ID and I cant log in or update any apps on my iPhone or iPad. Can you help me?

Downlands wrote:
Cant sign out. No password for now reduntant appleid
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support

I cannot download updates to Photoshop Elements 9. I get an error message that my serial number is not recognized or eligible. Can you help with this?

I cannot download updates to Photoshop Elements 9. I get an error message that my serial number is not recognized or eligible. Can you help with this?

Hi,
Which operating system are you running on?
What updates are you trying to download?
The last update was 9.0.3 - check by loading the editor and going to Help -> About Photoshop Elements
The last supported Camera raw is ACR 6.5 - check by loading the editor and going to Help -> About Plug-ins -> Camera Raw
Do you have a reason to update?
Brian

HT201441 I have bought an used Iphone from a shop. then i put my account id in it. then it goes perfectly. After awhile i have done a reset all data and sitting then i could not get the Iphone started because it have been asked to put another email starti

I have bought an used Iphone from a shop. then i put my account id in it. then it goes perfectly. After awhile i have done a reset all data and sitting then i could not get the Iphone started because it have been asked to put another email starting with u
For contact [email protected]

Sounds like the Activation Lock is still set to the previous owner. If you are unable to get that Apple ID and password that iPhone is totally useless to you.
Take it back to the shop and demand your money back because they sold it to under false pretenses.
Allan

I'm running Indesign CS5 & it appears my Adobe PDF presesets have stopped working. Can you help?

I'm running Indesign CS5 & it appears my Adobe PDF presesets have stopped working. Can you help?

It's under utilities in the window menu.
If the simple PDF works, that may indicate a problem with the file after all, but one way to to force the export to the foreground is to create a new Book (File > New > Book), then add the file that's giving you trouble to that book. (a Book is just a container format used to combine multiple .indd files into a single output)
From the Book panel flyout menu you can export to PDF and see what that does. Failure indicates a file problem, success a background task problem.
It's a little odd that you aren't getting an error message....
Anyway, if the problem is the file, try export in two halves. If both halves export, it's a system resources problem and not much you can do other than attempt to see what is using all the memory (probably some large complex vector object, or many vector objects) or just do the export in chunks that work and combine them in Acrobat Pro. If one half fails, try exporting half fo the failing half at a time. Keep dividing the failing half until you isolate a page with the problem.

Hello, i have an problem with my adobe id. If i open everywhere adobe program it will now the serialnumer. can you help me?

Hello, i have an problem with my adobe id. If i open everywhere adobe program it will now the serialnumer. can you help me?

Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work

Starting can't automatically,i can't updates 3.6.4 and get message may contain viruses or other malicious code that could haram my computer.why?can you help me to install by techno updates?what match for all my condition,exe yahoo toolbar2,ie8,windows 201

i can'use firefox automatically,in my computer i have got write arima in my start autimatically.what's the meaning?since 22june i got message mozilla firefox 3.6.4:executable files may contain viruses or other malicious code that could harm your computer.use caution when opening this file.are you sure you want to launch firefox setup 3.6.4.exe?after i click yes,i got answer:file is corrupt?What is the meaning?what happened with mozilla add ons ie8,windows,yahoo toolbar?can you help me to choose match for my programm 2010 and install automatically with flashget the lastest?i got permission from licensi yahoo to use it for ie8 and google,for ie8 i never try it.thanks
== This happened ==
Not sure how often
== when i got programm 2010,install 3.6.4 from yahoo.tollbar2(YM9),i tried it last week.

I did some googling and found alot of topics from you on this issue, to me it simply seems like on of the connectors is broken or loose.

Received .PDF files which when opened are in "Western European Windows" and are just gibberish. I have adobe 10.0.01 installed now. Can you help please in how to correct this Thanks

I received three files in Microsoft Outlook in a PDF format. When I clicked on open I got a window showing "Opening Mail Attchment" and only open from "trusted" sources. After opening it displayed a window for File conversion with Windows as the default with Western European( Windows) as I assume the font. The file was shown but had essentially meaningless characters and numbers with maybe the occasional meaningful word. There seems no way to understand why this happened or to correct it. Can you help please

See also [/questions/809183]

Could not get firefox to start this time, have been using it for years

I have been using firefox for years on my hp laptop. It happened that now I could not get it opened. I have tried uninstalling and reinstalling it, still clicking on the firefox symbol and waited. It just stoped downloading. I have tried many times. Other browsers still work.

I have the same problem...Hotmail say to optimize the browser you use, so we need to know how to optimise FF 3.5.13 please..

You Tube requires Flash update. Worked for laptop Windows 7 but not PC Windows Vista. Can you help?

You Tube said I needed latest Adobe Flash Player, so uninstalled old version and reinstalled latest version 11.6.602.171 on PC running Windows Vista Home Basic SP2 32-bit OS. My system says it's there, but it still won't work on You Tube - still get same message saying Ineed latest version.
Had same message on my Laptop running Windows 7 and it updated and works fine. I use Internet Explorer 9.
Detailed Problem Description: Problem with downloading latest Adobe Flash update and viewing YouTube. On PC running Windows Vista Home Basic SP2 32-bit OS, You Tube home page red banner at top said I needed to install latest Adobe Flash Player but even after installing, it does not work and will not play most videos in browser and shows black screen with message still asking to download latest version. Seems to be rather random as to which videos it will play and which ones it won't, although there may be some common link (see examples below). I thought it might have been HTML5 problem but I have successfully played HTML5 and Non-HTML videos through Adobe test site (Adobe Flash Player Help/Video Playback Issues) as well as Stage Videos. (Note: Had same You Tube messages when viewing on Laptop running Windows 7 but that updated without problem.)
Ran Adobe Uninstall. Closed all other programs before reinstalling direct from Adobe (rather than You Tube link). No change.
Ran all Adobe troubleshooting suggestions listed at http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html#main_2__Disable_Ac tiveX_Filtering__if_you_are_using_Internet_Explorer_9_.
Removed browsing data and deleted cache, checked that Internet Tools\Safety\Active X filtering was disabled (but in Internet Option\Security, Active X controls are enabled), disabled Hardware Acceleration, restarted computer but no change to You Tube viewing. Re-enabled, but no change. (WOULD LOVE ADVICE FOR FUTURE REFERENCE IF I SHOULD KEEP THIS ENABLED OR DISABLED.)
I have updated graphics drivers for NVIDIA GeForce 9400 GT- although had to do manually as NVIDIA auto system scan said "could not detect your GPU". Noted they said Windows Vista supports up to Direct X 10, but my system is running Direct X 11. Had optional update message for "nVidia Graphics Adapter WDDM1.1, Graphics Adapter WDDM 1.2, other Hardware NVIDIA GeForce 9400 GT" on both PC & laptop. Laptop downloaded fine. Tried to download on PC but was not successful. Error Code 80070103, possibly because system had already been updated? Current driver version 9.18.13.1407 - "Windows has determined that your current driver software is up to date".
Running Norton 360 but it did not block or indicate any problems with Flash Player download.
Problem URL: http://www.youtube.com/?utm_source=navclient (red banner at top of home page says I still need to download latest Adobe Flash).
Example of specific video that will not play: http://www.youtube.com/watch?v=384IUU43bfQ
Example of specific video that will not play: http://www.youtube.com/watch?v=YgMen4-PI74
Example of video that will play: http://www.youtube.com/watch?v=TGbrFmPBV0Y

Dear Chris,
Thanks for reply. I ran the recommened Adobe uninstall program so assumed it deleted whatever it should have, before installing new version. When it didn't work I followed instructions in Flash Player help page (screen shot below) which said to delete the Roaming App Data/Macromedia/Flash folder and Roaming App Data/Adobe/Flash folder, which I did.
Below are screen shots of C:\windows\system32\macromed\flash files as they currently stand. I have a fuzzy recollection that it was deleted at some point because I think I went searching for it during one troubleshooting session and it couldn't be found (but maybe I'm geting confused with the App Date folders?). Anyway I presume these current files are all post-reinstallation as the dates are all 5 or 6 March (did them before and after midnight). I'm on Australian time - not sure where you are. However, notice install.log date is 21/05/2010 and Flash Player Trust sub-folder is dated 6/09/2008.
When I right click on the screen of both videos that will and won't play, I just get a list of options starting at "Copy video URL" down to "About HTML5". So not sure what you mean when you say "For the videos that do play, when you right click on them what version of Flash Player is reported at the bottom of the context menu?" as I can't see any info like this. Do I click somewhere else?
If you are able to get the info you are after yourself, two videos that will work are:
http://www.youtube.com/watch?v=OLKlTN1JN7w and
http://www.youtube.com/watch?v=TGbrFmPBV0Y
Also, with hardware acceleration enabling or disabling, the only place I can find to do this is through the Adobe Flash Help page http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html#main_2__Disable_Ac tiveX_Filtering__if_you_are_using_Internet_Explorer_9_
and right clicking on the Flash Player info box, going into Settings and checking or unchecking the Enable box. Do you know if there is another setting in my actual computer where I can do this and or there's some other setting I need to change? There doesn't seem to be anything similar when I go through Conrol Panel - Flash Player.
5. Delete all Flash Player browsing data
a.. Click Start > Control Panel.
b.. Double-click Flash Player.
c.. In the Flash Player Setting Manager, click Advanced.
d.. Under Browsing Data and Settings, click Delete All.
6. Remove Flash Player cache
a.. On your computer, select Start > Run. (On Windows 7, click Start and type in Search Programs and Files.)
b.. Type %appdata%\Adobe and click OK.
c.. Delete the Flash Player folder.
d.. Repeat step 1 and type %appdata%\Macromedia.
e.. Delete the Flash Player folder.

It seems my free adobe software was automatically updated to Adobe Reader DC, and since then I can't open PDF files within various emails from other websites - just gives me a black page which says its loading, then finally an error message saying adobe i

Not sure if this question is even posted anywhere. Don't know what to do next?

Hi Angelete,
I am so sorry for the inconvenience caused & will try to get this issue resolved.
Please follow the below steps :-
Right-click the taskbar and select Task Manager.
Select the Processes tab, and select Show Processes From All Users.
Select any Adobe Reader process, and click End Process.
Repeat for all additional Adobe Reader processes.
Restart Windows & try to view the PDF's.
Let me know if you still experience any issue.
Regards,
Aadesh

My laptop battery shut down while I was updating CC files, now the dashboard will not open at all. Can you help?

My laptop battery ran down during updating of CC files on the dashboard. Now I can not open Creative Cloud at all.

With that kind of file corruption, you may need to do the following...
Sign out of your account... Uninstall... run the Cleaner...
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-using the cleaner after uninstalling and before reinstalling is needed
-https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
-Restart your computer... Sign in to your account... Reinstall
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

I received an automatic update of adobe, could not get it to start, can you help me?

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