I received an email / charge to my itunes account for texas hold em. I did not purchase this! How do I dispute / get credit back?
See topic for problem / question...'
Phone: 800-275-2273 How to reach a live person: Press 0 four times
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Cheers, Tom
Similar Messages
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Hello
If you believe that you have been hacked, then change your password and alert your credit card company (discuss reimbursement with them).
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I did not purchase this,I only ordered a song,this was done in error. Please remove charge. I was trying to get to my account on iTunes on my cell phone. I did not see charge on my bank account and was not at home to look it up on my PC. I kept getting error message on my PC -error 303..Thanks
Contact iTunes. You are not talking to Apple here. We are just other users like yourself. We can't help you and Apple will not respond.
http://www.apple.com/support/itunes/contact/ -
OMG! I can't remember my security questions - answers. It won't let me schedule a call. And when I provided a rescue email address, it still made me answer the security questions I did not know! Can anyone help me get into Itunes so I can purchase music?
Using this link: http://support.apple.com/kb/HE57, click on:
Get Support
See All Products and Services
More Products and Services
Apple ID
Other Apple ID Topics
Use My Apple ID to Manage Security Questions
Then click on the box that says "Contact Apple Support"
This will give you a case number as well as the phone number to call when you are ready.
Cheers,
GB -
HT204266 I was charged for something I did not purchase. How do I get credit?
I was charged for something I did not purchase. How do I get credit?
http://www.apple.com/support/itunes/contact/
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HT204088 I have been charged for apps from China I did not purchase
I have been charged by Itunes for apps from China I did not purchase I hit report a problem but it sent me in circles, what do I do?
Hi..
You can report fraudulent charges to Apple here > Apple - Support - iTunes Store - Contact Us
And if you have not already done so, change your Apple ID password > How to change your Apple ID password -
I have had an itunes account for many years. I have recently purchased music on my iphone 5 and it is not showing up on my Macbook itunes account. WHY?
nidubs wrote:
I have had an itunes account for many years. I have recently purchased music on my iphone 5 and it is not showing up on my Macbook itunes account. WHY?
Why would they?
Do you have Automatic downloads enabled? Note this only works for items purchased after it is enabled.
-> iTunes Store: How to enable Automatic Downloads
Also, see this -> Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I downloaded a new itunes card for $25.00 but it did not register
I downloaded a new itunes card for $25.00 but it did not register help!
The amount is already credited to your account. Purchase something and it will use this balance.
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I was charged for an app that I did not purchase / did not intend to purchase. It is very expensive and need to have a refund!
http://www.apple.com/support/contact/
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I recieved an error message during the purchase of an album, stating there was a problem with the apple store purchase. It led me to believe that the purchase did not go through, aas it never downloaded. A susequent purchase did go through and downloaded. How dod I retrieve the lost purchase?
Have you received email receipts for them and/or do they show in your purchase history : http://support.apple.com/kb/HT2727
They might just be temporary holding charges which will disappear off your card within a few days or so.
If they do appear in your purchase history then you can try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work (or if they are 'proper' charges but nothing appears on your history) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
For your credit card not being accepted (it is a credit card, not a debit card ?), then is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page -
Why did I receive an email that I used my account for fraud and it will be suspended?
iTunes
Dear Customer,
We have received your iTunes account is used for fraud. Your account will be suspended until you confirm that you are the original user account.
- To confirm that you are the original user of this account:
Click here
- We want you to accept this new service of protection against fraud and identity theft.
Itunes security team.
All rights reserved. Copyright © 2014 iTunes S.©.r.l. 31-33, rue Sainte Zithe, L-2763 Luxembourg.
I just received the email above. What did I do? I have never used my account for fraud. This email is from [email protected]
Is it a scam?It's phishing. Forward it to [email protected] and then delete it.
(114805) -
Im wondering is this a scam email?... it contains a list of apps that i have allgedly purchased ... (some of which i do have on my devices but they were free ones... not the prices listed in the email).. can anyone advise as i have had no joy with Apple providing any sort of confirmation or denial
Most likely a "phishing" email. Don't click the link.
See http://support.apple.com/kb/HT2075 on how to identify legitimate emails from the iTunes Store. -
How do I take music from my itunes on my iPhone 4s that i didnt purchase and transfer them to my new itunes without deleting anything. I do not have my old computer and do not want to delete all my music on my phone. I do have some music i did purchase and transfered it but that music i didnt purchase, i dont know how to transfer. HELP!!!!!!
Music is designed to sync in one way only, and that is from iTunes to the phone. There is the expectation that you would backup the computer to save this data. There are 3rd party solutions to try and recover music from the phone to put back into a blank iTunes library.
See this user generated tip for help https://discussions.apple.com/docs/DOC-3141 -
I have been charged for music/downloads that I did not buy. Help?
I noticed that my account was charged for several downloads that I did not purchase. How can I straighten this out so I can purchase downloads. Has someone hacked onto my account? Should I cancel my credit card? Yikes!!
G4 Mac OS X (10.4.8)
G4 Mac OS X (10.4.8)Contact the iTunes Music Store customer support department through the form at the bottom of this web page and explain the problem to them. They should then issue a credit to your account.
And you might want to change your password to your iTMS account, just in case someone has indeed gotten access to your account. -
I see charges on my iTunes account that I did not make.
Hello, I'm showing over 200 dollars of charges I did not make. In fact, my computer was being shipped back to me for school since the 17 of Feb. When I got it all up and running I open my email to see multiple charges of music on the 1st of March that I did not purchase. I consider myself a safe surfer and always keep windows and firefox updated, I also run noscript. I ran various anti trojan programs and spybot s&d in safemode and came up clean. I was in a rush to get to class so I was unable to call apple today before they closed.
What is apple's policy on something like this where multiple purchases were made on someone's account without them knowing about it? I plan on calling them in the morning but I would like some input on if this has happened to anyone else and what they did to rectify the situation.Remove your CC info from your iTunes account, change your password and immediately notify your credit card company and dispute the charges.
What is apple's policy on something like this where multiple purchases were made on someone's account without them knowing about it?
Same as any other retailer with bogus charges. Your credit card company authorized the charges so it's up to you to dispute the charges with the credit card company and your CC company to contact Apple.
I plan on calling them in the morning
Don't waste your time. They will tell you to notify your CC company as would any other retailer.
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