I received an email to download the latest video player, nothing happened, how do I download it?

I click on the download button and get a message that there will be something showing arrow pointing up...Nothing is up there or ever appears. I have no idea what is happening.
I also have been trying to update my Adobe Flash as it has been it has crashed on numerous occasions, however after I click on the download button, I get the next page which asks me to click on the Save button, and everything stops.
I have no idea if it has downloaded, I do not get an executable file. I have no idea what is happening. I am using Windows 8.1.

Who did you get an email from? That sounds a bit suspicious to me.
Try updating Flash in Firefox's Safe Mode. That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]].
You can restart Firefox in Safe Mode using either:
* "3-bar" menu button > "?" button > Restart with Add-ons Disabled
* Help menu > Restart with Add-ons Disabled
Not all add-ons are disabled: Flash and other plugins still run
After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (''not'' Reset).
Can you get the installer?
I also suggest some supplemental malware scans. This article lists tools other Firefox users have found helpful: [[Troubleshoot Firefox issues caused by malware]].

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