I received an email "update your Creative Cloud payment information" I've checked this and it's correct. What to do now?

I received an email inviting me to "update your Creative Cloud payment information" (unable to process...)
I've checked the info and it's correct.
What to do now?

Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting -creative-cloud.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Similar Messages

  • Please update your Creative Cloud payment information

    Received email ..." During our most recent billing cycle, we were unable to process the payment for your Creative Cloud membership with the payment information currently on file. To ensure that you continue to enjoy the benefits of Adobe Creative Cloud, please review and update your payment information."  Verified my credit card information is correct and there are no issues with card.
    How do I correct this?  Tried customer care chat, but couldn't wait any longer for response.
    Tim Anderson

    Some general information... because you really need Adobe to fix this
    Make sure that EVERY DETAIL is the same in every place you enter your information
    -right down to how you spell and punctuate the parts of your name and address
    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
    -email address https://forums.adobe.com/thread/1446019
    -http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html

  • Changing Creative Cloud payment information...

    I  got this email to update my Creative Cloud payment information, but when I follow the link they provided and instructions I can find nowhere in which to do that. i even tried the help menu & it is not there. Then when i tried sending a message to the so called 24/7 thing it wouldn't let me submit my question... so WTF! I'm really pissed now.

    Hi There,
    To update the credit card details kindly contact our support team via: Contact Customer Care
    Thanks,
    Atul Saini

  • Unable to finish Creative cloud payment information

    Are the Cloud membership pages still down? I still can't get past the payment form.

    Hi Ezootaa,
    Kindly follow the steps mentioned in CC desktop lists applications as "Up to Date" when not installed.
    -Ankit

  • Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.

    Since I updated my Creative Cloud desktop App to its last version, my files are no longer synchronized. I received the "fail to synch files" and "server error" messages.

    Hi, Jeff.
    I'm not on a network and I didn't change anything on my secutiy setups, so I got in touch to the customer support. They checked my computer and found nothing wrong, so they uploded some log files to analyse the case. I'm waiting for a answer.
    Thanks for the tips.

  • Confirmation: We received your Creative Cloud Student and Teacher Edition (one-year) payment

    I have received 2 x this mail: Confirmation: We received your Creative Cloud Student and Teacher Edition (one-year) payment
    First at 11:55 and second at 16:10 (french hours)
    Must I contact my bank?

    Hi caplangues-luxembourg
    Payment was only taken once.  Sorry for any confusion caused.
    Kind regards
    Bev

  • New credit card updated however creative cloud still saying it will expire in 12 days

    hi i have been trying to sort this problem out for the last month. I have updated my billing information and seen that $1 has come out of my new credit card to verify the card. There is money on the card too. I still keep getting an error of the product expiring & this is stressing me out as I am in Australia and there is no way for me to contact adobe as it is in america. I sat online waiting for someone to help me via chat yesterday for 20 mins, finally got through and explained my situation and they said they will transfer me to another department via chat, and the other department never turned up. I am so frustrated, can you please help me?

    Hi i tried this and turned my computer off & then back on then logged in and opened illustrator and it still doesn't work
    Date: Fri, 6 Dec 2013 13:45:22 -0800
    From: [email protected]
    To: [email protected]
    Subject: New credit card updated however creative cloud still saying it will expire in 12 days
        Re: New credit card updated however creative cloud still saying it will expire in 12 days
        created by MMedwick in Adobe Creative Cloud - View the full discussion
    I don't know if this will help or not.  I've been having a similar problem for a while.  After multiple attempts to update information directly on the Adobe site, I finally got my  license to renew just now after signing out of the Creative Cloud client on my computer, then signing back in.  It's not the first time I've tried that, it's the first time it actually worked.
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5908189#5908189
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5908189#5908189
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5908189#5908189. In the Actions box on the right, click the Stop Email Notifications link.
               Start a new discussion in Adobe Creative Cloud at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

  • Save 50% when you upgrade your Creative Cloud web hosting, don't work for me

    I got this e-mail: Save 50% when you upgrade your Creative Cloud web hosting.
    I would like to upgrade my homepages, but I cannot come through with my  login,  when I use this login to redeem: http://businesscatalyst.com/promo/creative-cloud
    But when I am on my own admin pages, and use the same login as I used above I can come through. What is wrong??
    It is something wrong with this link: https://ava.worldsecuresystems.com/Admin/Index.aspx?OURL=businesscatalyst.com&to=
    Please help me, as I want Creative Cloud site to the next level as soon as possible.

    Hello,
    I believe this question was already answered via ticket #57102 - please see my response to that ticket for further details regarding the needed steps.
    What I was trying to explain in my previous reply is that you can upgrade any Creative Cloud site directly through each site's admin area, not necessarily through the link mentioned on the promo page...
    If you still have login issues with your Adobe ID (the updated email address) please access adobe.com -> Sign in -> Trouble signing in? to reset your password.
    Please try that and let us know if that worked.
    Kind regards,
    Diana

  • Error Code 201 and 213 when trying to install any Adobe application / Update my Creative Cloud Desktop App. Have tried troubleshooting with Online Chat Agents, no luck.

    I have been trying for 2 days now to get this resolved.
    Computer hashard wired internet connection, running Windows 7 Home Premium. No other issues with downloading or uploading from any other sites or programs. No other network issues reported on other computers.
    It started when I went to install Lightroom through my Creative Cloud. It prompted me to update my Creative Cloud Desktop App, which I went to do and then promptly got Error Code 201. I restarted my Creative Cloud and then skipped the update, hoping it was just an issue with that specific download. I clicked to install Lightroom and the same thing happened, Error code 201.
    I restarted my machine, and tried again. Same issue.
    I contacted Support. They had me go in and change a bunch of folder names to and add "old" to the end of them and then had me try using the Adobe Cleaner tool, which did not work. He had me go in and change some internet settings, still nothing. Same issues as before, only now with all the renaming of things I cannot even open programs I had previously been able to open like Photoshop.
    He instructed me to reinstall the CC Desktop App because the Cleaner tool was not recognizing that it existed anymore (probably something to do with renaming files.. just saying) and now I get the 201 Error when I try to reinstall the CC Desktop App.
    I ran out of time and had to stop after being on with them for over an hour.
    Today I contact back and was instructed to create a new user account on my computer and try downloading and installing the application in the new user. Same errors. 213 at first, restarted my computer and then got Error Code 201 again.
    I am getting really frustrated and really behind on my work. Any information someone could give me would be greatly appreciated. Currently waiting for a chat person to be available again.
    Thank you for your time and assistance.

    Meowia for Error 201 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  Error 213 indicates there was problem locating the update or an incorrect URL.  The troubleshooting steps are still the same as both errors are related to failure of the current network connection.

  • When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product."

    When trying use any Creative Cloud product on opening an application it attempts to verify my subscription "Membership Expired". I click the button "Try Again" and it says "Thank you, your Creative Cloud is now active. Click Continue to use your product." Clicking continue takes me back to the Member Expired prompt. My account and subscription are both active and current.

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Error A12E1 when I try to update the Creative Cloud desktop

    I get an Error code: A12E1 when I try to update the Creative Cloud desktop on my Mac, OS 10.7.5. I tried creating a different user account but that made no difference. I uninstalled the Creative Cloud desktop app and downloaded a new one from the CC website. Same problem with an Error code: A12E6.
    So how do we fix this?

    Dear Mr. Wright,
    I’ve encountered this A12E1 error EVERY time an update to CC Desktop has been required — that’s (5) times since August 2013. I  contacted TS chat the first (4) times and each time I listened to them tell me that this was the LAST TIME I’d encounter this error. Each time, they put me through exactly the same process, delete exactly the same processes and folders, uninstall the CC application and reinstall it. This time, I skipped the tech support chat and did it myself:  who needs to be lied to over and over again?
    If you’re not going to eliminate this A12E1 error, at least put something together to automate the process, please?
    The instructions for #3, reinstalling the CC desktop application (post #23 above) are inaccurate, at least for OS 10.7.5. Tip: the Mac has more than one OS in use, as does Windows.
    P.S. I deeply resent being ignominiously FORCED to use CC apps with the worst GUIs ever (are your code gurus completely ignorant of the concepts of CLARITY and LEGIBILITY?), being FORCED to reconfigure (6) or (8) “upgraded” applications every few months because Adobe won’t support the previous version(s) for more than five minutes, being FORCED to sift through hundreds of forum posts and dozens of INACCURATE  or non-existent so-called “support” pages (e.g., the link cited above) and being FORCED to watch hours of useless TV tutorials in order to find the one piece of information I need — EVERY TIME I need support — because Adobe is too lazy to write application- and version-specific manuals. You’ve backed us  into that infamous circle of hell between a rock and a hard place instead of providing us with the stable, seamless suite of creative tools we were promised.
    The bling and the glitz and the self-promotional “look at our wonderful new toys” videos just don’t fill the void, Adobe.
    Unless you work for a company big enough to afford one of your outrageously expensive tech support plans, you’re out here fending for yourself on forums that never seem to get looked at by an Adobe employee. I spend more time solving Adobe-related problems than I do producing billable work.  I’ve been a loyal, dues-paying, license-respecting Adobe customer since 1991; every year I paid the upgrade fees and was content to do so until Creative Suite offered the same upgrade deal to people with (1) outdated version of Photoshop that they offered to someone who’d paid the upgrades on (5) to (8) Adobe applications for (15) years. So much for loyalty and playing by the rules.
    If you really want to help me, please find out why the Typekit support people haven’t answered the e-mail I sent them (2) days ago. And if Typekit won’t work with Dreamweaver CS6, then they ought to come out and say that instead of sending you to help pages that tell you how to use it with Dreamweaver CC. Thanks.

  • InDesign refuses to update via Creative Cloud - each attempt fails within 30 seconds - no problem with other items - any suggestions?

    InDesign refuses to update via Creative Cloud - each attempt fails within 30 seconds - no problem with other items - any suggestions?

    What is the error message you receive?
    There is a manual way to do updates - All Adobe updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

  • I just updated to creative cloud cc, I need to backup my creative suite set( all cs5) and remove from my mac- i need the operating space what do i do

    I just updated to creative cloud cc, I need to backup my creative suite set( all cs5) and remove from my mac- i need the operating space what do i do
    i don't want to just back up my plug ins. i want to back up the whole suite can i do this?
    tks in advance

    Be sure to retain your serial number.  If you don't have it check your Adobe account online for it in your products section - I recommend keeping a copy of it on hand wherever you call home.  The installation files are currently available thru...
    CS5 - http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html

  • Mac - after updating creative cloud, all apps have disappeared from "apps" and attempts to install hang for long time.

    I recently updated the Creative Cloud app, and suddenly I get a message that I have not yet downloaded any apps. They are all right there in my applications folder, but not in my CC desktop app. When I attempt to install any app, it hangs at 40 or 42% forever..... Please help.

    Thanks for your response, John,
    I'm not sure what browsers and firewall have to do with this issue. I have been using Creative Cloud as a desktop app since first subscribing to the Adobe Creative Cloud, and downloaded all of the apps that I use on a daily basis way back then. The only change between seeing all of my apps and not seeing any of them was updating the actual Creative Cloud app itself. There were no other changes. Here is a screen shot of what I saw when attempting to update Acrobat. Below that are two screen shots that may be a signal that my Creative Cloud app is corrupt. Please let me know how to proceed.
    This hung at 42% for about half an hour....
    This seems quite odd....
    InDesign seems normal...

  • My update with Creative Cloud stopped today..........!! and it won't start again?

    Hi !
    I was about to update the newest update with Creative cloud, - but it suddently stopped, - and it has not started again. And the program Audition was not finnished, - there was a notice to stop something,  like "i.... manager "(I can't remember) , - and I close that. And then everything stopped to update. What shall I do?? See printscreen
    It is 10 hours since this happend, and still it won't update? It still says: Waiting....
    Thank you SOO much

    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

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