I received an erroneous "per request" downgrade email (saying I had downgraded to free account) but my account was charged $20.00!  I had never requested a downgrade!  Why?  And what has happened to my data in excess of 5 GB storage??

I received an email from Apple about fifteen minutes ago saying that "per your request" I had downgraded to a free account for iCloud.  But I had made no such request!  In fact, I had expected Apple to charge me $20.00 for a full 15 GB of storage.  And Apple in fact did charge my bank card for that amount!  But when I check the Apple device, an iPod Touch (4th Gen) for my iCloud storage status, it states that I had "exceeded" my free 5 GB!  This is absurd, since Apple owes me a full 15 GB based on the fact that it has charged my bank card for the amount of $20.00 for that storage option.
To make things worse, the device nevertheless contradictorily refuses to let me "upgrade" to the $20.00 option on the relevant screen (since obviously the truth is that I have a full 15 GB and the information on the screen recognizes this fact), even as it continues to state on an earlier screen that I had only 5 GB, not 15 GB, of storage (and had exceeded it).
So the bottom line is that 1. Apple sent me an erroneous notice that I had "downgraded" to a free account when I had done no such thing; 2. My iPod now relates two contradictory stories about how much storage I really have (as noted in the second paragraph above); and 3. I'd like to know what happened to the data I already had in storage that had already exceeded 5 GB -- did it get erased?
I've been charged $20.00 for a full 15 GB and yet still have nothing to show for it but the 5 GB  free account!  Worse yet, I may have lost data (as the storage used before all of this happened was a little over 6 GB already).
Message was edited by: peaceandstrength

I have the same problem. For about 1 month ago I extended my iCloud storage account (+20 GB) in order to maintain my backups for iPHONE and iPAD as my account would expire 14/10. In spite of this, I got an email 15/10, which said that iCloud was reduced to 5 GB. 2 hours later I received a new email with comfirmation on the purchase of +20 GB storage plan. However, I only have access to 5 GB on my iPad and iPhone. Called Apple Support but they couldn´t help me. Did you find any solution ?

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