I received an Ipad for my birthday in November and a month later it stopped working ie it would not power on. It was bought at Best Buy. Now I am told they will replace it HOWEVER I am on a waiting list!!!! This is simply not acceptable and so frustrating

I received an Ipad for my birthday in November. A month later it stopped working- it would not power on. I got it at Best Buy. Now I'm told they will exchange it but I'm on a waiting list! Not only is this impacting my ability to work but it is also sooo frustrating- having received such an expenisive gift and not being able to enjoy the benefits!! Any suggestions???

Dis you try contacting Apple or going to an Apple store? BB is very consistent in how they treat customers (e.g. They Suck!)

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I took my iPhone 5 into the Apple Store @the Grove b/c my sleep button stopped working. Apple would not replace my phone. Why do some get replaced

Was just wondering why some phones are replaced & others not? Is there a secret hand shake or specific "terms" to use to describe your problem?

Really? Seriously? You expect Apple to support a warranty for years because you plan on using the phone for more than two years. Buy yourself a TV at Best Buy and see how well they will respond after 18 months when the power button does not work.
If the sleep button is not working the phone is NOT in excellent shape. Apple stands behind their products but only during the warranty period. You are outside the warranty period. You will have to pay. Using the TV analogy above how much of a discount do you think Best Buy would give you on a new TV in exchange for your damaged TV.
You seem to be a member of the "ME" generation where you think everything is owed to you. Get over it. Either pay or do without.

I can't click and drag my Frank Deford Podcast to my Ipod. I have being doing it for years and about a month ago it stopped working. I do not understand

I can't click and drag my Frank Deford podcasts to my ipod. I have being doing it for years and now it doesn't work. Please help.

Am experiencing same issue, ipod classic, ever since I upgraded itunes the first week of November. Have completed the 5 R's, noted that my device sych is failing- although device connectivity passes? Have you run this diagnostic?

Is it safe to give her credit card number expiration date cryptogram number to Apple for a deposit of a destroyed material that they will replace me?

Is it safe to give her credit card number expiration date cryptogram number to Apple for a deposit of a destroyed material that they will replace me?
In fact I gave it by a phone call..

I did exacly the same thing few years ago. Apple sent me the new charger and an envelope with printed address etc to send back the demaged charger, and suggested me the Company to contact for the dispatch (probably it was UPS not sure). I do not remember exactly how it worked, if I was charged the price and they accreditd it back to my card few days after reeceiving the not working charger....
Anyway I remember always was fast and perfect.
Of course if you feel more confortable not giving your card number you may forget the matter: at the end of the day it is only a small amount to buy a new charger, if you feel more safe I would not cost you much mnoney...

Are the any possibilities in any country of the world recover photos from IPad Air which suddenly became uncervicable without any reason. In Local Iport office I was told they will give me a new one with a guarantee? But my backup is not full.Thank u

Good Evening! A few days ago my IPad air was working perfectly as always. In the evening I went home and when I opened the cover to swith it on I realised it doesn't work. I tried to energize the battery but got no response. I tried to make a hard reset but also it didn't help. I connected it to my PC with ITunes but it didn't see my IPad. I went to IPort office of my city, they looked, and told they will send me a new one because I still have a guarantee (my device was about 6 months). I had used ICloud but It happened so that the backup is not full and I have lost many very important for me photos of my family. ITunes copy wasn't full also. If anybody knows any Apple service in any city of the world please give me advice where to go to recover data from memory of my device. I understand it's my fault, I didnt properly take care of backup copy and also understand that the answer on my quetion is close to 100 percent negative, and such a companies probably don't exist. But will be really grateful for any advice. Thank you!

First of all: Your iPhone "present" was most likely hacked/jailbroken. The update you did bricked it and it is now useless. Apple will not repair this.
Second: The warranty is usually only valid for the country it was purchased in. Check before you buy.
Third: You can set English as default language on the iPhone . iPhone supports a myriad of diffrent languages. If you buy it Poland it doesnt matter.

I have a mac book pro and it is having a lot of problems.apple has told me they will replace my laptop but now they are saying they wont replace coz i stay in india. wats d use of warranty then if they cant correct a laptop in india

i have a mac book pro and it is having a lot of problems.apple has told me they will replace my laptop but now they are saying they wont replace coz i stay in india. wats d use of warranty then if they cant correct a laptop in india

rsb_cul_hunk wrote:
i have a mac book pro and it is having a lot of problems.apple has told me they will replace my laptop but now they are saying they wont replace coz i stay in india. wats d use of warranty then if they cant correct a laptop in india
You'll have to read the terms of your warranty for India and see what your availalbe options are.
There are plenty of service providers in India, so that's not a problem.
Your location isn't a problem, what likely happened is your out of warranty period or you purchased the machine through another country and it got registered with a different warranty period. Once Apple discovered your in India, the warranty for that country is applied.
For instance in the EU the warranty period is 2 years by law, so Apple has to honor that. But elsewhere it's 1 year and perhaps that's why you were denied replacement. Not because your from India, that the warranty period for machines in India is one year, like it is for everyone else.
I guess you could fly to the EU and then make a warranty claim from there, but it's already too late, your machine and conversation with Apple was already recorded.
Now if your indirecting asking folks here to service your machine by shipping it to the EU, you better watch yourself around here.
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I am considering an IPhone5 which I want to "tether" to my laptop and IPad. Does anyone know which network works best. TMobile tell me that they will only tether upto 1GB data, will this be sufficient?

I am considering an IPhone5 which I want to "tether" to my laptop and Ipad. Does anyone know which network works best. TMobile tell me that they will only tether upto 1GB of data, will this be sufficient?

I have the AT&T family plan for use with my laptop, iPhone an iPad with 6GB per month. I tend to use the tethering far more often with the MacBook Pro than the iPad (mine has cellular) and I don't think I've had any month where 1 GB would have been sufficient for tethering. Do they have a plan where they will let you pay for additional tethering? If so I would go to at last 2 GB.
Or look into AT&T.

My iphone 4s wont switch on or reset. i spoke to apple earier and they will replace the phone under warranty. i didnt back up my phone on itunes or icloud. as the phone will not switch on i am unable to do this now. any ideas how i can get these off?

My iphone 4s will not switch on. Supposidly it has been "charging" all day and stll it does not have enough life to switch on. Rang Apple this morning and they will replace the phone under warrenty free of charge. Only problem is with this being my first Apple product i didnt realise my phone did not automatically back up on itunes or icloud as i had to set this up.
Now i am trying desperately to get my phone to switch on so that i can save all of the baby pictures of my 7 month old son and its not working. i have tried to reset the phone but it does nothing!!
Can anyone PLEASE help as i am very upset and do not want to lose these precious memories?

You cannot get Applecare plus now.
It is unlikely that they will replace as it is damaged. The only way to find out is to make an appointment at the genius and and see what they say.

My best friend gave mt wife his IPAD for her birthday,now it says its a lost IPAD,what should we do since he lives far away?

My best friend gave my wife his IPAD for her birthday.He cleared it out and showed me the app page and so on.When I got it home it says it's a lost IPAD and won't let me activate it.I called him and he had it removed from his account but I still can't get it to connect to Itunes so I can get it running.I don't know what to do.Any suggestions?

iCloud: Find My iPhone Activation Lock in iOS 7
http://support.apple.com/kb/HT5818
 Cheers, Tom

HT201210 I received an iPad for Christmas that was ex-display, however I am unable to restore it to factory settings using the iTunes restore......any suggestions??

I received an iPad for Christmas that was ex-display, however I am unable to restore it to factory settings using the iTunes restore......any suggestions??

If it's a store's demo model then as far as I know only Apple can potentially change it's iOS version to a non-demo version - you've tried Settings > General > Reset > Erase All Content And Settings directly on the iPad ?

HT201272 I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else.

I purchased songs from iTunes Radio on my iPhone, but now the only place they will show up is in the iTunes Store app on my phone, even after syncing to my computer a million times, the songs do not show up in my library or anywhere else. My phone is not syncing properly, I wanted to add another playlist to it that I created on my Mac. I pluged in my phone and made sure the playlist I wanted to add was checked to be on my phone when I synced.
The playlist I wanted to add was "Country." It is clearly checked. I also wanted to add the "Recently Added" playlist, which I also checked before sycing. Currently, my phone only has the "Purchased" playlist and my "All Songs" playlist on it. When I hit sync, iTunes added another playlist automatically added another playlist to the list above and checked it. It was titled "ALL SONGS 1" and had ten fewer songs in it than the playlist I had created, "ALL SONGS" had. This playlist, however does not show up on my phone after syncing, nor does "Country" or "Recently Added." (Every time I sync, another playlist is created as "ALL SONGS 2, 3, 4, etc.") One of the songs (I have not, yet checked the other songs) that I purchased from within iTunes Radio shows up in the "ALL SONGS 1" on this screen:
But does not show up anywhere else. This playlist does not show up anywhere but the two screens above. The ALL SONGS 1 or 2 playlists do not show up here:
When I search for those song in my library, it shows that I do not have them:
But if I go to the iTunes store, I get the play button and not the price of the song:
This is what things look like from my phone's side of things:
"Summertime Sadness," one of the songs I bought from iTunes Radio, does not show up in the iTunes store under purchased "All" or "Not on This iPhone"
But, it does show up under "Recent Purchases"
Also, this is what playlists are on my phone after syncing a million times:
Only what was on there before I started any of this. "Summertime Sadness" and the other songs I bought from inside iTunes Radio, do not show up in either of these playlists. Please, help me.

Hi Petrafin,
Welcome to the Support Communities!
The article below may be able to help you with this.
Click on the link to see more details and screenshots.
You can download your purchases directly to your computer.
Downloading past purchases from the iTunes Store, App Store, and iBooks Store
http://support.apple.com/kb/HT2519
Cheers,
- Judy

I have an apple id for my ipod touch at home. My company is planning to issuing Ipads. Should I use the same apple id on the ipad for those apps I purchase and would like to purchase and use on my work ipad?

I have an apple id for my ipod touch at home. My company is planning to issuing Ipads. Should I use the same apple id on the ipad for those apps I purchase and would like to use on my work ipad?

Yes, otherwise you will have to pay for those apps again. If an app is purchased by one Apple ID, he/she will be able to redownload it again for no cost (note: this does apply to songs, but NOT to movies).

How can I get rid of ios6 ? I have had this iPad for less than 2 weeks and,ade the mistle of "upgrading" to ios6 and now my map is completely useless. Feel like I have been robbed

how can I get rid of ios6 ? I have had this iPad for less than 2 weeks and made the mistake of "upgrading" to ios6 and now my map is completely useless. Feel like I have been robbed

There are alternatives. But none of them have Google street view, able to work on iOS 6. Apple should have offered this as a beta version, for a few more months instead of inflicting us with an inferior product. This iPad will probably be my last Apple product. A shame, because until last a few days ago, I thought the iPad and iPhone were fantastic.
Apple should quit their petty squabbling with, Google and Samsung and concentrate on supplying the best product.
Google and Samsung must be enjoying this particular fiasco.

HT5621 I have changed my apple id recently and the changes have been reflected on my iPad for both the apps store and the iCloud, however, my iphone still insist on using my old apple id for the iCloud while the app store is fine. how can i correct the pr

I have changed my apple id recently and the changes have been reflected on my iPad for both the apps store and the iCloud, however, my iphone still insist on using my old apple id for the iCloud while the app store is fine. how can i correct the problem?
Thanks

Hi Baem_leeds
Welcome to the Support Communities!
If you change your Apple ID you will need to sign in with the new information or password the next time you use an Apple service or feature that uses Apple ID. If you have multiple devices that use features and services that require an Apple ID, you will need to sign in again on each device.
The links below will provide additional information:
Where can I use my Apple ID?
http://support.apple.com/kb/HT5616
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
Cheers,
Judy

After updating to Mavericks, I have been unable to update iphoto, and when I attempt to, it says that These apps were already assigned to another Apple ID, and they will be available in that Apple ID's Purchases list.

After updating to Mavericks, I have been unable to update iphoto, and when I attempt to, it says that These apps were already assigned to another Apple ID, and they will be available in that Apple ID's Purchases list. But no other appleID has ever been used on my computer, how could this be resolved?

Contact App Store support. There's a link on the right hand side of the App Store Window. They're the only ones who can sort out account issues.

I received an Ipad for my birthday in November and a month later it stopped working ie it would not power on. It was bought at Best Buy. Now I am told they will replace it HOWEVER I am on a waiting list!!!! This is simply not acceptable and so frustrating

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