I received an itunes store gift certificate. When I try to redeem it, the screen says Session Timeout. I have entered and reentered the certificate code, but Session Timeout comes up each time. What am I doing wrong?
I received an iTunes gift certificate for Christmas. When I try to redeem it, a window comes up saying "Session Timeout." I have signed out, signed back in, tried again, and when I enter the code and press Redeem, the "Session Timeout--Your session has timed out. Try again." message pops up. What am I doing wrong?
Clic here: iTunes: Advanced iTunes Store troubleshooting
Then click: Expand All Sections
Then scroll down to error 5002.
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Read this:
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Use these steps if you forgot your Apple ID or aren't sure that you have one.
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If you can't remember your Apple ID, just provide us with some information and we'll find it for you. Then we'll help you reset your password.
Thank you for contributing to Apple Support Communities.
Cheers,
Bobby_D
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