I received an order number, a product key, and a password but no serial number. Now I cannot access Adobe Premiere Elements 13 because it asks me for a serial number.
I bought and installed Adobe Premiere Elements 13. The download email provided me with an order number, a product key and a password. I never received a serial number. When I attempted to access the software, it required a serial number. I now cannot use this product because I never received a serial number.
Burr Leonard please be aware you are posting in a public forum. I have edited your previous responses to remove your personal information. If you do wish to continue responding via e-mail then please turn off your e-mail signature prior to responding.
The suggestion provided by Kglad is information on how to redeem your redemption code. Did you purchase from Adobe directly? If not then it is likely you received a redemption code as opposed to a serial number.
If your order is from Adobe directly then you serial number will be located under your account at http://www.adobe.com/. You can find additional details at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
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deactivate your installation on your old computer (help>deactivate).
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
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What your iPhone using friends label your phone number in their contacts is irrelevant. I don't know who you pay $9.99 a month to but it's not Apple. You can't disable text messaging on your iPad as it is not capable of SMS.
Do you still have the iPhone? If so, log out of iMessage on the iPhone.
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Log in if not already logged in.
Click on "Edit Products"
Click on the "X" to the right of the product.
Click "Unregister"
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Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I have just purchased a subscription of Acrobat XI Pro, which I installed in my computer a long time ago, when I first tried it. Alas, I cannot open the application, which keeps asking me for a serial number I have not yet received. What the hell is going on?
[discussion moved to Acrobat Installation & Update Issues forum.]
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If you are buying a creative suite from a personal person how does that work? Or can someone just put in the product key and get a download fro adobe creative suite??
deactivate your installation on your old computer (help>deactivate).
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
Received adobe photoshop elements 12/adobe premiere elements 12 when I purchased a MacBook Pro. The macBook Pro does not have a DVD player it is sold separately. To install the program can I download a free trial version and then use the serial numbers from the set I received?
yes, that's exactly what you should do,
Downloads available:
Suites and Programs: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I purchased a License for Adobe Photoshop Elements 13 plus Adobe Premiere Elements 13 and Adobe doesn't recognize the License Key, Adobe customer services aren't interested, neither are Ebuyer.com.
Where do I go next? Credit card company to ask for a refund?57dibbs
Has you contacted the seller through its Customer Service?
If that is the case and Customer Service has no idea of what you were given as a Product Key and how to use it, have you considered asking
your question in the seller's forum (PC software section)?
But, I have another idea for you to try first....are you involved in a student teacher purchase with prepaid card? If so, please click on the following link
http://helpx.adobe.com/x-productkb/global/find-serial-number-student-teacher.html#card-sub mit-product-code
and go to the section on "I received a prepaid card, and I need help". In that section go to "2" which is for
"Submitting my product code and proof of eligibility to Adobe". You will notice there is a link to click on that
is related to country. Make the appropriate choice and see if that solves the problem. You should see
Visit the page listed on the back of your prepaid card to submit your code and proof.
For customers inside North America, www.adobe.com/go/edu-validate
For customers outside North America, submit through your region's customer portal below:
Europe, Middle East, Africa | Germany | France | Spain | Italy | Netherlands | Czech Republic | Poland | Asia/Pacific | Korea
Verification can take anywhere from 2 to 30 days to validate.
If the above does not apply to you, then I would explore the seller forum for answers if you cannot get them from Adobe Chat or the seller's
Customer Service. Getting your money back from the seller should be tried as soon as possible if you find no solution.
Thank you.
ATR -
I already have installed Ai, Lr an Id, but when I try to use it the software says that the Proof period is over, and then ask me for a Serial Number of 6 digits.
otherwise It offers to me to purchase a new subscription. BUT I ALREADY PAY 2 MONTH of THIS PLAN!!!!!!
I want to USE the products….CAN YOU HELP ME????
regards,
Leticia
There aren´t an email, a phone number, a chat or a place to find helpful. I live in Argentina, where I can find a solve to my problem?Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
If you really want to cancel, You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html -
Re: When I open my Creative Cloud application it asks me for my serial number?
So I sign of for creative cloud,
wow, this was a huge deal to get photoshop to install properly.
now it asks me for a serial number (never successfully started). I've never been sent a serial number. Most of the links in this post are dead, there is no help or support that I can tell for any adobe product and I have to travel across town to another computer to use photoshop which I am paying for.
"Learn More" goes really extensively into redemption codes, which I never received (was I supposed to, who the heck knows?)
1. Was I supposed to receive a serial number or redemption code?
2. Where was it supposed to come to?
3. Is there a place to get real help?
The forums are full of dead links, dead references and pissed off people as far as I can tell. All of whom have a different problem than me (sudden deactivation, not the program never worked). The program and the cc app don't provide any step by steps as to what are the normal steps to get things to work. I see people in this thread still begging for help a year later.
Since Monday morning, trying to install photoshop in my new office has cost me about 6 hours, it seems to be a paid program with absolutely no help or support.
How much more time do I waste trying to use this product? Is this what happens when a company buys all their competitors?Branching this to a separate discussion.
Idontextistyt were you previously able to utilize your Creative Cloud Membership or have you always been prompted to enter a serial number? Also which operating system are you using? Finally are you on a managed network?
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