I received charges on my credit card that I did not make. Amounts and days that I did not purchase anything from ITunes., I received charges on my credit card that I did not make. Amounts and days that I did not purchase anything from ITunes.

I have received charges on my credit card from ITunes for amounts that I have not made. There are 6 different purches on 3 different days. One day the two amounts were 20.95 and 20.96. The previous day the amounts were both 109.99. The day before that they were 139.99 and 99.99. I have tried to contact ITunes, but no answer. The statement on my credit card says APL*APPLE ITUNES STOR 866-712-7753 CA. I did not make any of these purchases, did not receive an e-mail about what was even bought on these days. Anyone else have this trouble and resolve it? Looks like I will be going to the bank today to cancel my card! Very disappointed in ITunes lack of security.

I have had the same problem with a credit card that I have never used at Apple. The amount was $21.23 and was described "MC Authorization 00112507 APL*APPLEITUNES STORE 2010-04-07 12.31.59" Apple's email help desk couldn't help me because the card isn't one of my stored cards. I was told to contact my bank.
It seems to me that somewhere in AppleLand there is a record of the charge which is still pending. I don't want to go through the hassle of changing cards.

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An app charged my credit card and the way the app described payment options, I believed it would charge me a monthly fee, not a yearly fee. I'd like the charge refunded, how can I do that?

An app charged my credit card and the way the app described payment options, I believed it would charge me a monthly fee, not a yearly fee. I'd like the charge refunded, how can I do that?

You can Contact Apple for Refund by filling your personal Information in below link :
http://www.apple.com/emea/support/itunes/contact.html
Or You can directly Contact Apple Support Number and you will be routed to the concerned department.
http://support.apple.com/kb/he57
But its not 100% Guaranteed that they will issue a refund as per there Policy Terms.
But in extreme cases they gives you a Refund for 1 time as an excepiton.

Just got my new iPad Air and noticed that the screen calibration is off. For example if I select the circle to place something there I have to select outside of the circle to make it happen. I did not have this issue on my previous iPad.

Just got my new iPad Air and noticed that the screen calibration is off. For example if I select the circle to place something there I have to select outside of the circle to make it happen. I did not have this issue on my previous iPad.

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased.
If no fix, Take it to an Apple Store for evaluation.
Make a Genius Bar Reservation
http://www.apple.com/retail/geniusbar/
 Cheers, Tom

HT3702 I have two charges to my credit card for the same dollar amount at two different times. First on 2/27/14 & second on 3/25/14 for $4.34. today's is pending payment and last months has been removed form my account. I have not purchased anything.

I have two charges to my credit card for the same dollar amount at two different times. First on 2/27/14 & second on 3/25/14 for $4.34. today's is pending payment and last months has been removed from my account. I have not purchased anything.

If they are regular payments for the same amount then it sounds like you have an auto-renewing subscription - there are instructions on this page for managing and stopping them : http://support.apple.com/kb/HT4098

I charge mi ipod, put it away and 48 hours later it's dead. I have installed a new battery but that did not resolve it. I find that if i plug in a cable to it, leaving the other end open, it will hold a charge.

My ipod won't hold a charge, it dies overnight. I replaced the battery. The only thing that helps is inserting any cable in the ipod and leaving the other end open. It will then hold a charge.

I really don't know what else that you can try now other than to restore your iPad. Restoring the iOS software might fix the issue, but there are a couple of things that you should know.
You will lose everything on your iPad because I am under the assumption that you have never backed up or you don't back up often. Otherwise, you wouldn't be worried about losing what you have on the iPad because you could restore from the backup.
To follow up on that, there is no way to backup now if the iPad is unresponsive. You cannot transfer the contents of the device if you can't power it up.
You can download most of your paid content again for free as long as you use the same Apple ID and as long as the content is still available. However, you will lose all of your app data.
Read this for more information, but number 5 is what will apply to your situation.
iOS: Not responding or does not turn on - Support - Apple

Question about app itune, it automatically charge money from my card on Apr/24th, but i have not buy any music or any apps on that day!! what's wrong

question about app itune, it automatically charge money from my card on Apr/24th, but i have not buy any music or any apps on that day!! what's wrong ??

Please look at your E-Bill and click report a problem.

Hi i have the same apple id for my iPad and my mac. my iPhone has a different one. My i cloud on my mac seems to be the iCloud on my iPad, if that makes sense so its not sending my photos from my mac to the cloud. how do i change it to upload mac?

hi i have the same apple id for my iPad and my mac. my iPhone has a different one. My i cloud on my mac seems to be the iCloud on my iPad, if that makes sense so its not sending my photos from my mac to the cloud. how do i change it to upload mac pictures instead? thanks

Did you go into Settings > Store and then tap your old ID, sign out and then enter your new ID?

HT5622 I made an in app purchase and the payment did not go through due to lack of funds. Now I am trying to change the payment option (credit card) but it is not accepting it. Please help! thanks in advance.

I made an in app purchase and the payment did not go through due to lack of funds. Now I am trying to change the payment option (credit card) but it is not accepting it.
Please help! thanks in advance.

I am desperate right now. I'm not sure if I got myself into some real trouble since I got the in-app and it works fine, but the purchase did not show up. It usually asks ms if I want to pay 2.99 and I would press "yes," but this time it did not ask and I feel like I got this app without paying for it. please any advice!?

I am having trouble printing a PDF document. Whenever I click print nothing happens but when I am printing documents from Word, Excel etc they print without a problem. I've tried printing as image but that did not work. I uninstalled Adobe Reader XI and d

I am having trouble printing a PDF document. Whenever I click print nothing happens but when I am printing documents from Word, Excel etc they print without a problem. I've tried printing as image but that did not work. I uninstalled Adobe Reader XI and downloaded Adobe Reader X instead and that still doesn't work. I have Windows 7.

Hello,
Please follow the link to troubleshoot the printing issues with Adobe Reader:- Troubleshoot PDF printing | Acrobat, Reader.
Regards,
Nakul

I do not know how to get the music that I buy on itunes, on my mac, onto an ipod. I have already authorized my computer and "downloaded" my music, but that did not do anything. Please I really need to know how to do this on my own but I am stuck.Thank you

I do not know how to get the music that I buy on itunes, on my mac, onto an ipod. I have already authorized my computer and "downloaded" my music, but that did not do anything, or provid the results that I was expecting, at least. Please, I really need to know how to do this on my own but I do not know what to do.Thank you in advance to anyone that is answering this question that I know most everyone but me knows how to accomplish. thanks!!!

In iTunes go to the Help menu in the upper menu bar. Then click on iTunes Help. Then on Sync your iPod, iPhone or iPad and follow the instructions.

I purchased a program on Mac App store and the program does not act as it should, also was required to pay up front whereas had I went to the web site, ibank 4 I would have had 30 days free trial an would have found that the program does not work.?

I purchased a program on Mac App store and the program does not act as it should, also was required to pay up front whereas had I went to the web site, ibank 4 I would have had 30 days free trial an would have found that the program does not work.?

Free trials are not available through the Mac App Store.
Apple is not here. Apple does not answer questions here. This is a user to user support forum. There are only folks here who use Apple products.

HT4009 I'm trying to make and in-app purchase on my ipad on which there is £14 credit (gift crd redeemed) however it's asking that because I have signed in from another device I need to verify my payment info, which I do but it declines? And I have funds

I'm trying to make and in-app purchase on my ipad on which there is £14 credit (gift crd redeemed) however it's asking that because I have signed in from another device I need to verify my payment info, which I do but it declines? And I have funds?
I've even tried another card and get the same. Confused. Any advice?

You have a Puerto Rico address on your account ? From a quick search I've found one site from somebody in Puerto Rico that includes a screenshot for an app receipt showing tax of 7 cents added to a 99 cent purchase. Are you able to view the purchase history on the account that you've been using, and see what prices show on them (e.g. if the store's listed price or price plus tax) : Store > View Account menu option on a computer's iTunes, then 'see all' link next to the Purchase History section.

HT1933 Hello all! I bought an app on the apple store and eventhough it was charged on my credit card bill it still opens like if I had not purchased it. So I was charged but didn't get the app. I'm trying to report it but doesn't go through. What can I do

Hello all! I bought an app on the apple store and eventhough it was charged on my credit card bill it still opens like if I had not purchased it. So I was charged but didn't get the app. I'm trying to report it but doesn't go through. What can I do? Thx

you may delete this discussion. I fixed the issue

HT3702 There is a charge pending on my credit card from iTunes Store for 49.99 which showed up on my grandson iPad this amount is not authorize by me

Need help on a pending charge that's not authorized

First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPad. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
Good luck.

I have an iphone 4 with the latest updates, but icloud does not show store option. My pics and music are not on the cloud, how do I upload them from my phone to the cloud? I just paid $20 thinking i needed more storage, but that did nothing. help

I have an Iphone 4 with OS 5.1.1 and it does not show store or music under my icloud tab in the phone. Also, my music and photos don't show on my icloud?
My contacts show and find my iphone....on the icloud. I just paid $20 thinking more storage would help, but it didn't. How can i cancel that and get a refund?
Where are is my music on the cloud? How do I upload my music to it? If I lose my phone, it looks like there is no where to go to retrieve my music.
And itunes won't let me sync my music to my computer. It is all music that I've purchased on itunes.
Thanks!

You need to subscribe to iTunes Match to store your music on iCloud:
http://www.apple.com/itunes/itunes-match/
To transfer iTunes Store purchases made on your phone to your computer, connect your phone then choose "Transfer purchases..." from the File menu in iTunes.
Photostream transfers photos taken on your iOS devices to other devices and your computer. For troubleshooting Photostream see: http://support.apple.com/kb/TS3989

HT201359 After filling out all account information on iTunes, I receive a message telling me to contact iTunes support for help, but do not know why I need help. I simply want to purchase an album that exceeds my credit balance I have. Why can't I finish

After filling out my complete acct info in iTunes Store in order to purchase an album that exceeds the amt of my credit from a gift card, I am prompted to check with the customer support for iTunes, and it will not simply charge my credit card that I provided in full. Why do I need help? I followed the complete procedures asked to add this credit card method of Payment. What is the problem?

We are fellow users here on these forums. You can contact iTunes Support via this link and ask them for help (we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I received charges on my credit card that I did not make. Amounts and days that I did not purchase anything from ITunes., I received charges on my credit card that I did not make. Amounts and days that I did not purchase anything from ITunes.

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