I received this error message when attempting to open my iTunes: apple application support not found
I'm not sure if my iTunes won't open because my apple software might have been deleted from my computer during a clean out. How do I reestablish my apple software without losing all my iTunes music? Apple's error message is telling me that I have to uninstall iTunes and then re install it, but I'm pretty sure I'll lose everything if I do this. Suggestions?????
Hello RunnerGirl98,
If you reinstall iTunes using this article, your songs will not be deleted. The Media in iTunes is stored in the iTunes folder, which is normally found in your Music folder and is not attached, or part of the iTunes application.
It will be either one of these 2 articles depending on the OS version you have installed:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/ht1925
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
I would also verify where your iTunes library is stored using this information:
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Regards,
Sterling
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Report generated October 23, 2014 at 6:17:40 PM EDT
Hardware Information: ℹ️
MacBook Pro (17-inch, Mid 2009) (Verified)
MacBook Pro - model: MacBookPro5,2
1 2.8 GHz Intel Core 2 Duo CPU: 2-core
4 GB RAM Upgradeable
BANK 0/DIMM0
2 GB DDR3 1067 MHz ok
BANK 1/DIMM0
2 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
NVIDIA GeForce 9600M GT - VRAM: 512 MB
Color LCD 1920 x 1200
System Software: ℹ️
OS X 10.10 (14A389) - Uptime: one day 3:29:31
Disk Information: ℹ️
FUJITSU MJA2500BH FFS G1 disk0 : (500.11 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 499.25 GB (245.60 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS21N
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) Support
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) Support
/System/Library/Extensions
[not loaded] com.Seagate.driver.PowSecDriver (4.4.10) Support
[not loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.39) Support
[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.39) Support
[not loaded] com.wacom.kext.wacomtablet (6.3.9 - SDK 10.9) Support
[not loaded] com.wdc.driver.1394HP (1.0.9) Support
[not loaded] com.wdc.driver.USBHP (1.0.11) Support
Startup Items: ℹ️
HP IO: Path: /Library/StartupItems/HP IO
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Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist Support
[running] com.adobe.AdobeCreativeCloud.plist Support
[running] com.amazon.sendtokindle.launcher.plist Support
[loaded] com.hp.help.tocgenerator.plist Support
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[running] com.intego.netupdate.agent.plist Support
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[invalid?] com.rim.BBLaunchAgent.plist Support
[running] com.sophos.uiserver.plist Support
[running] com.wacom.wacomtablet.plist Support
[invalid?] Kersh-Wellness.Activity-Monitor-Dock.plist Support
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[loaded] com.adobe.fpsaud.plist Support
[running] com.intego.commonservices.daemon.plist Support
[loaded] com.intego.commonservices.icalserver.plist Support
[loaded] com.intego.commonservices.metrics.kschecker.plist Support
[running] com.intego.netupdate.daemon.plist Support
[running] com.intego.personalantispam.daemon.plist Support
[running] com.intego.PersonalBackup.daemon.plist Support
[running] com.intego.task.manager.daemon.plist Support
[invalid?] com.intego.VirusBarrierX6.daemon.plist Support
[invalid?] com.intego.VirusBarrierX6.scanner.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[invalid?] com.rim.BBDaemon.plist Support
[running] com.sophos.common.servicemanager.plist Support
[invalid?] com.wdc.WDSmartWareServer.plist Support
User Launch Agents: ℹ️
[loaded] com.adobe.AAM.Updater-1.0.plist Support
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.adobe.ARM.[...].plist Support
[loaded] com.adobe.ARM.[...].plist Support
[invalid?] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
[invalid?] com.google.GoogleContactSyncAgent.plist Support
[loaded] com.google.keystone.agent.plist Support
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User Login Items: ℹ️
iTunesHelper UNKNOWN (missing value)
Antispam Engine ApplicationHidden (/Library/Application Support/Intego/Personal Antispam/Antispam Engine.app)
EvernoteHelper UNKNOWN (missing value)
Android File Transfer Agent Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
iAntiVirus UNKNOWNHidden (missing value)
SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
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EvernoteHelper Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
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Internet Plug-ins: ℹ️
WacomNetscape: Version: (null) Support
Default Browser: Version: 600 - SDK 10.10
Flip4Mac WMV Plugin: Version: 2.3.8.1 Support
OfficeLiveBrowserPlugin: Version: 12.2.6 Support
WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 Support
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
Silverlight: Version: 5.0.61118.0 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0
SharePointBrowserPlugin: Version: 14.2.0 - SDK 10.6 Support
DirectorShockwave: Version: 11.6.0r626 Support
User Internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
Picasa: Version: 1.0 - SDK 10.4 Support
3rd Party Preference Panes: ℹ️
Flash Player Support
Flip4Mac WMV Support
NetUpdate Support
WacomTablet Support
Time Machine: ℹ️
Time Machine not configured!
Top Processes by CPU: ℹ️
12% firefox
10% WindowServer
4% plugin-container
0% hidd
0% AppleSpell
Top Processes by Memory: ℹ️
743 MB firefox
451 MB plugin-container
94 MB Finder
90 MB mds_stores
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