I received this error message when attempting to open my iTunes:  apple application support not found

I'm not sure if my iTunes won't open because my apple software might have been deleted from my computer during a clean out.  How do I reestablish my apple software without losing all my iTunes music?  Apple's error message is telling me that I have to uninstall iTunes and then re install it, but I'm pretty sure I'll lose everything if I do this.  Suggestions?????

Hello RunnerGirl98,
If you reinstall iTunes using this article, your songs will not be deleted. The Media in iTunes is stored in the iTunes folder, which is normally found in your Music folder and is not attached, or part of the iTunes application.
It will be either one of these 2 articles depending on the OS version you have installed:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
http://support.apple.com/kb/ht1925
or
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
I would also verify where your iTunes library is stored using this information:
Where are my iTunes files located?
http://support.apple.com/kb/ht1391
Regards,
Sterling

Similar Messages

  • Intalled os x yosemite and my greys are displaying brown and Im receiving this error message -Checking 80 profiles... /Library/Application Support/Adobe/Color/Profiles/RedBlueYelllow.icc    Tag 'pseq': Required tag is not present.  /Library/Applicati

    Intalled os x yosemite and my greys are displaying brown and Im receiving this error message
    Tag 'pseq': Required tag is not present on 4 of my color profiles
    Thank you

    EtreCheck version: 2.0.6 (91)
    Report generated October 23, 2014 at 6:17:40 PM EDT
    Hardware Information: ℹ️
        MacBook Pro (17-inch, Mid 2009) (Verified)
        MacBook Pro - model: MacBookPro5,2
        1 2.8 GHz Intel Core 2 Duo CPU: 2-core
        4 GB RAM Upgradeable
            BANK 0/DIMM0
                2 GB DDR3 1067 MHz ok
            BANK 1/DIMM0
                2 GB DDR3 1067 MHz ok
        Bluetooth: Old - Handoff/Airdrop2 not supported
        Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
        NVIDIA GeForce 9400M - VRAM: 256 MB
        NVIDIA GeForce 9600M GT - VRAM: 512 MB
            Color LCD 1920 x 1200
    System Software: ℹ️
        OS X 10.10 (14A389) - Uptime: one day 3:29:31
    Disk Information: ℹ️
        FUJITSU MJA2500BH FFS G1 disk0 : (500.11 GB)
        S.M.A.R.T. Status: Verified
            EFI (disk0s1) <not mounted> : 210 MB
            Macintosh HD (disk0s2) /  [Startup]: 499.25 GB (245.60 GB free)
            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
        HL-DT-ST DVDRW  GS21N 
    USB Information: ℹ️
        Apple Inc. Built-in iSight
        Apple Inc. BRCM2046 Hub
            Apple Inc. Bluetooth USB Host Controller
        Apple, Inc. Apple Internal Keyboard / Trackpad
        Apple Computer, Inc. IR Receiver
    Gatekeeper: ℹ️
        Mac App Store and identified developers
    Kernel Extensions: ℹ️
            /Library/Extensions
        [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) Support
        [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) Support
            /System/Library/Extensions
        [not loaded]    com.Seagate.driver.PowSecDriver (4.4.10) Support
        [not loaded]    com.rim.driver.BlackBerryUSBDriverInt (0.0.39) Support
        [not loaded]    com.rim.driver.BlackBerryUSBDriverVSP (0.0.39) Support
        [not loaded]    com.wacom.kext.wacomtablet (6.3.9 - SDK 10.9) Support
        [not loaded]    com.wdc.driver.1394HP (1.0.9) Support
        [not loaded]    com.wdc.driver.USBHP (1.0.11) Support
    Startup Items: ℹ️
        HP IO: Path: /Library/StartupItems/HP IO
        Startup items are obsolete and will not work in future versions of OS X
    Launch Agents: ℹ️
        [not loaded]    com.adobe.AAM.Updater-1.0.plist Support
        [running]    com.adobe.AdobeCreativeCloud.plist Support
        [running]    com.amazon.sendtokindle.launcher.plist Support
        [loaded]    com.hp.help.tocgenerator.plist Support
        [running]    com.intego.commonservices.statusitem.plist Support
        [running]    com.intego.netupdate.agent.plist Support
        [loaded]    com.intego.personalbackup.agent.plist Support
        [loaded]    com.intego.task.manager.notifier.plist Support
       [invalid?]    com.intego.VirusBarrierX6.alert.plist Support
        [invalid?]    com.rim.BBLaunchAgent.plist Support
        [running]    com.sophos.uiserver.plist Support
        [running]    com.wacom.wacomtablet.plist Support
        [invalid?]    Kersh-Wellness.Activity-Monitor-Dock.plist Support
    Launch Daemons: ℹ️
        [loaded]    com.adobe.fpsaud.plist Support
        [running]    com.intego.commonservices.daemon.plist Support
        [loaded]    com.intego.commonservices.icalserver.plist Support
        [loaded]    com.intego.commonservices.metrics.kschecker.plist Support
        [running]    com.intego.netupdate.daemon.plist Support
        [running]    com.intego.personalantispam.daemon.plist Support
        [running]    com.intego.PersonalBackup.daemon.plist Support
        [running]    com.intego.task.manager.daemon.plist Support
       [invalid?]    com.intego.VirusBarrierX6.daemon.plist Support
       [invalid?]    com.intego.VirusBarrierX6.scanner.daemon.plist Support
        [loaded]    com.microsoft.office.licensing.helper.plist Support
       [invalid?]    com.rim.BBDaemon.plist Support
        [running]    com.sophos.common.servicemanager.plist Support
        [invalid?]    com.wdc.WDSmartWareServer.plist Support
    User Launch Agents: ℹ️
        [loaded]    com.adobe.AAM.Updater-1.0.plist Support
        [loaded]    com.adobe.ARM.[...].plist Support
        [loaded]    com.adobe.ARM.[...].plist Support
        [loaded]    com.adobe.ARM.[...].plist Support
        [invalid?]    com.citrixonline.GoToMeeting.G2MUpdate.plist Support
       [invalid?]    com.google.GoogleContactSyncAgent.plist Support
        [loaded]    com.google.keystone.agent.plist Support
        [running]    com.microsoft.LaunchAgent.SyncServicesAgent.plist Support
        [running]    com.spotify.webhelper.plist Support
    User Login Items: ℹ️
        iTunesHelper    UNKNOWN (missing value)
        Antispam Engine    ApplicationHidden (/Library/Application Support/Intego/Personal Antispam/Antispam Engine.app)
        EvernoteHelper    UNKNOWN (missing value)
        Android File Transfer Agent    Application (/Users/[redacted]/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)
        iAntiVirus    UNKNOWNHidden (missing value)
        SpeechSynthesisServer    Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
        Google Drive    UNKNOWN (missing value)
        EvernoteHelper    Application (/Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)
        StatusMenu    Application (/Incompatible Software/StatusMenu.app)
        HPEventHandler    UNKNOWN (missing value)
    Internet Plug-ins: ℹ️
        WacomNetscape: Version: (null) Support
        Default Browser: Version: 600 - SDK 10.10
        Flip4Mac WMV Plugin: Version: 2.3.8.1 Support
        OfficeLiveBrowserPlugin: Version: 12.2.6 Support
        WacomTabletPlugin: Version: WacomTabletPlugin 2.1.0.6 - SDK 10.9 Support
        AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 Support
        FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
        AdobePDFViewerNPAPI: Version: 11.0.06 - SDK 10.6 Support
        Silverlight: Version: 5.0.61118.0 - SDK 10.6 Support
        Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
        QuickTime Plugin: Version: 7.7.3
        iPhotoPhotocast: Version: 7.0
        SharePointBrowserPlugin: Version: 14.2.0 - SDK 10.6 Support
        DirectorShockwave: Version: 11.6.0r626 Support
    User Internet Plug-ins: ℹ️
        CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
        Picasa: Version: 1.0 - SDK 10.4 Support
    3rd Party Preference Panes: ℹ️
        Flash Player  Support
        Flip4Mac WMV  Support
        NetUpdate  Support
        WacomTablet  Support
    Time Machine: ℹ️
        Time Machine not configured!
    Top Processes by CPU: ℹ️
            12%    firefox
            10%    WindowServer
             4%    plugin-container
             0%    hidd
             0%    AppleSpell
    Top Processes by Memory: ℹ️
        743 MB    firefox
        451 MB    plugin-container
        94 MB    Finder
        90 MB    mds_stores
        77 MB    WindowServer
    Virtual Memory Information: ℹ️
        64 MB    Free RAM
        1.22 GB    Active RAM
        1.16 GB    Inactive RAM
        733 MB    Wired RAM
        9.37 GB    Page-ins
        119 MB    Page-outs
    MacBook Pro, OS X Yosemite (10.10)

  • HT204406 I have received an error message when i try to start iTunes Match, "We coulnd not complete your iTunes Store request.  An unknown error occurred (4001).  Can you help with this error?

    I subscribed to iTunes Match, but after the information is gathered about my iTunes library, i get an error message :  "We could not complete your iTunes Store request.  An unknown error occurred (4001).  Try again later." 
    Can you help fix this error?

    Yesterday I went to settings in my iPhone, Music, turned iTunes Match to "Off".  I then updated Match in iTunes and it worked!  I don't know why, but it worked.

  • I am receiving an error message when attempting to open a pdf.

    It says I dont have permission and to contact owner or administrator. I am the administrator on this computer and all the file permissions are enabled and I even tried running adobe reader as admin. the file is encrypted but Im never asked for a password or anything.

    Hi Rickhoneyford,
    Does this issue occur with any pdfs you attempt to open or is this issue specific to this pdf?
    Regards,
    Rave

  • Received this error message when starting iTunes and reinstalling does not resolve it:  The registry settings used by iTunes drivers for importing and burning CDs and DVDs is missing.

    Received this error message when starting iTunes and reinstalling does not resolve it:  The registry settings used by iTunes drivers for importing and burning CDs and DVDs is missing...
    Can I uninstall existing iTunes without losing my media library?  and then install fresh to fix this problem?

    Hi there kweitkamp,
    You may find the troubleshooting steps in the article below helpful.
    iTunes for Windows: "Registry settings" warning when opening iTunes
    http://support.apple.com/kb/TS3299
    -Griff W. 

  • I received this error message when trying to use my time capsule.  MacBook Air.sparsebundle is already in use.  What does this mean?

    I received this error message when trying to use my time capsule.  Macbook Air.sparsebundle already is use.  What does this mean?

    First, restart the MacBook Air and the Time Capsule. In most of the cases, this solves the problem.
    If not, see > http://pondini.org/TM/C12.html

  • I am receiving this error message when trying to export pictures: 'Unable to Export": An internal error has occured: Win32 API error 2 ( "The system cannot find the file specified.") when calling ShellExecuteExW from AgWorkspace.shellExecute.// I have a H

    I am receiving this error message when trying to export pictures: 'Unable to Export": An internal error has occured: Win32 API error 2 ( "The system cannot find the file specified.") when calling ShellExecuteExW from AgWorkspace.shellExecute.// I have a HP ENVY Phoenix, fully loaded, 1 1/2 years old.

    Nevermind I fixed it. Thank you.

  • I have received this error message when trying to send a comment to a blog : ERROR: Could not read CAPTCHA cookie. Make sure you have cookies enabled and not blocking in your web browser settings. Or another plugin is conflicting. See plugin FAQ., can any

    I have received this error message when trying to send a comment to a blog : ERROR: Could not read CAPTCHA cookie. Make sure you have cookies enabled and not blocking in your web browser settings. Or another plugin is conflicting. See plugin FAQ., can any...
    Only found one question similar and NO ANSWER to it.

    Same problem here...nothing in my settings have changed since the upgrade and I've checked my cookie settings and they allow 3rd party cookies. What's up Mozilla? I've been faithful to you for years and you let me down now?

  • I receive this error message when watching my daytime program; The video you have requested is either unavailable or is being blocked by an adblocker installed in your browser

    I was watching my daytime program "Young and the Restless" when the video stopped and the error message came up: "I receive this error message when watching my daytime program; The video you have requested is either unavailable or is being blocked by an adblocker installed in your browser

    Clear the cache and the cookies from sites that cause problems.
    "Clear the Cache":
    * Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
    "Remove Cookies" from sites causing problems:
    * Tools > Options > Privacy > Cookies: "Show Cookies"
    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
    *Don't make any changes on the Safe mode start window.
    *https://support.mozilla.com/kb/Safe+Mode

  • Receiving the following message when attempting to open a project, "Captivate could not open the fol

    Receiving the following message when attempting to open a project, "Captivate could not open the following project.  Ensure that the project is not open already...That there is sufficient hard disk space..." All the critiria are met....still can not open file.  Please assist with the recovery of this project.

    Suggestions here:
    http://www.infosemantics.com.au/adobe-captivate-troubleshooting/recover-corrupt-project

  • I get this error message when trying to open a catalog.

    I get this error message when trying to open a catalog. "error message: unexpected error opening catalog"

    Hi Ian.
    Thank you for answering. But I find no such file in Preferences. I think Lightroom freezes before making the preference file. Other solutions?
    Best wishes,
    Magne
    6. okt. 2012 kl. 11:43 skrev Ian Lyons <[email protected]>:
    Re: Help! Lightroom freezes after installing.
    created by Ian Lyons in Photoshop Lightroom - View the full discussion
    Have you tried trashing the Lr preference file? More details of location at http://forums.adobe.com/thread/358041?tstart=0
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4753899#4753899
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4753899#4753899
    To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4753899#4753899. In the Actions box on the right, click the Stop Email Notifications link.
    Start a new discussion in Photoshop Lightroom by email or at Adobe Community
    For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

  • HT201412 My Ipad is not responding.  It has the small apple in the middle of the screen with the little "thinking" flower symbol surrounding it, and does not respond to restoring. We received an error message when trying to restore from itunes.

    My Ipad is not responding.  It has the small apple in the middle of the screen with the little "thinking" flower symbol surrounding it, and does not respond to restoring. We received an error message when trying to restore from itunes.

    What to Do When Your iPad Won't Turn On
    http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
    http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
     Cheers, Tom

  • "Tried to Download_Adobe_Premiere_Elements_13_Mac 2" and received this error message can't be opened because the identity of the developer cannot be confirmed.

    “Tried to Download_Adobe_Premiere_Elements_13_Mac 2” and received this error message can’t be opened because the identity of the developer cannot be confirmed.

    That's Apple OS X's Gatekeeper feature kicking in. Nothing to do with Adobe.
    How to open apps from an unidentified developer in OS X Mountain Lion | iMore

  • I did the recommended re-install to resolve the missing MSVCR80.dll file. This worked, but I am now stymied by two error messages: "Apple Mobile Device failed to start" and "Apple application support not found". How to overcome?

    That worked, however I now get two error messages when I install I Tunes:
    o  Apple Mobile Device failed to start.
    o  Apple Application Support not found.
    This were of course deleted in the recommended re-install procedure to resolve the dll file, but repeated uninstalls and installs simply bring up these two error messages with a recommendation to install I Tune again. Installing the new I Tunes version seems to be problematic per the discussion groups and has no simple solution. SHould not the Genius bar be able to resolve this at an Apple Store? Want to buy a new I Phone 5S, but this problem effectively stymies this.

    See Troubleshooting issues with iTunes for Windows updates.
    tt2

  • Itunes won't install. Error message: Apple Application Support not found

    Itunes won't install. Error message: Apple Application Support not found.  What is the fix for this?

    It is always these four updates that fail.  I've tried downloading and installing them seperately from apple downloads.  I've tried various recommended fixes, and nothing I can figure out works.  Before these problems, itunes worked on the computer for a year.
    Thank you again for wanting to help me.
    Ken
    1)  Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)
    Installation date: 12/17/2011 7:58 PM
    Installation status: Failed
    Error details: Code 643
    Update type: Important
    A security issue has been identified leading to MFC application vulnerability in DLL planting due to MFC not specifying the full path to system/localization DLLs.  You can protect your computer by installing this update from Microsoft.  After you install this item, you may have to restart your computer.
    More information:
    http://go.microsoft.com/fwlink/?LinkId=216803
    Help and Support:
    http://support.microsoft.com
    2)  Security Update for Microsoft Office Excel 2003 (KB2596954)
    Installation date: 12/17/2011 7:56 PM
    Installation status: Failed
    Error details: Code 57E
    Update type: Important
    A security vulnerability exists in Microsoft Office Excel 2003 that could allow arbitrary code to run when a maliciously modified file is opened. This update resolves that vulnerability.
    More information:
    http://support.microsoft.com/kb/2596954
    Help and Support:
    http://support.microsoft.com/?LN=en-us
    3)  Update for Microsoft Office Outlook 2003 Junk Email Filter (KB2597035)
    Installation date: 12/17/2011 7:56 PM
    Installation status: Failed
    Error details: Code 57E
    Update type: Important
    This update provides the Junk E-mail Filter in Microsoft Office Outlook 2003 with a more current definition of which e-mail messages should be considered junk e-mail.
    More information:
    http://support.microsoft.com/kb/2597035
    Help and Support:
    http://support.microsoft.com/?LN=en-us
    4)  Security Update for .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2478662)
    Installation date: 12/17/2011 7:52 PM
    Installation status: Failed
    Error details: Code 80070BC9
    Update type: Important
    A security issue has been identified that could allow an attacker to compromise your Windows-based system that is running the Microsoft .NET Framework and gain complete control over it. You can help protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer.
    More information:
    http://go.microsoft.com/fwlink/?LinkID=211424
    Help and Support:
    http://support.microsoft.com

Maybe you are looking for

  • SAP B1 9.0 upgrade fail on Windows 8.

    Hi, I am unable to upgrade SAP B1 9.0 PL 06 on my laptop, error message is attached with this thread.  Please suggest any solution.

  • Sometimes my laptop doesn't hibernate when its battery got empty

    Hi, First of all: I might be facing this issue if the battery is old and also if the Power Settings are corrupt. The details of my problem: Although the  low battery notification is ON, and Critical battery level is 5%, low battery level is 10%, and

  • Skype credit issues

    Hi, I have an issue with my skype credit. Last week I did the payment to recharge my Skype credit. My Skype credit history says it was 'DELIVERED' however I didn't see any recharge in my account. I already checked the following link: https://support.

  • MTO without MRP

    Hi, We are following MTO scenario in discrete manufacturing without MRP. I am creating the Production orders with reference to Sales Order for HALBs initially, then system gives message that Sales order is not for HALB material. I accept that message

  • Problems opening applications

    Hello! I have been reading tutorials on using the mac book. When I tried opening an application it just bounced up and down in the dock. The applications I tried are font book, dictionary, calculator, ichat and even dashboard. Consequently they are j