I recently bought a mac book pro.

I registered my itunes account. Now when I plug in my iPod it tells me it's sync'd but none of my playlists come over nor do any new songs I've purchased. Please help!

HI,
Welcome to the  Support Communities
It really depends on what you have done so far.
The Simplest is to open iChat go the word iChat in the Menu Bar (Drop Down Menu)
Select Preferences.
In there select Accounts.
Highlight any account in the list you no longer want (you can't delete the Bonjour one)
Once highlighted press the minus button at the bottom of the list.
6:24 PM Monday; September 26, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

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Hi All, I recently bought a Mac Book Pro and transferred all my photos from my hard drive onto the Mac. I realised that there were some folders which didn't have the camera information embedded in the files and these files refuse to open on iPhoto. HELP!!

Hi All, I recently bought a Mac Book Pro and transferred all my photos from my hard drive onto the Mac. I realised that there were some folders which didn't have the camera information embedded in the files and these files refuse to open on iPhoto. I know that the folders that have the problem were not transferred to the hard drive via a photo transfer application (I have a Canon camera) but I simply copied them out of the photo card and onto my old PC.
Is there some way I can open these pictures on my Mac? They work fine on a PC.

Thanks for your reply.
The files don't open in preview either. In preview I get the error message 'The file "xxxx_xxx.jpg" could not be opened. It may be damaged or use a file format that Preview doesn't recognize'. The folders with these un-openable pictures do not even get imported into iPhoto. When I try to import them I get an error message about the files being unreadable.
The color profile information on the un-openable files is not visible but I see that all the other files from my old drive are RGB.

I receive a mail with this promotion: Pick up a Mac or the new iPad by 9/21. Get a gift card for apps.. But I recently bought a Mac Book Pro in a Chicago store, and I do not get an extra credit :(

I receive a mail with this promotion: Pick up a Mac or the new iPad by 9/21. Get a gift card for apps.. But I recently bought a Mac Book Pro in a Chicago store, and I do not get an extra credit

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

I recently bought a mac book pro sept 2011 and i don't know how to reset my ichat pls help am new to the mac n i feel lost

i recently bought my mac book pro this month and iam stuck with ichat i want to reset it and i dont know how to
pls help me am new to mac

HI,
Welcome to the  Support Communities
It really depends on what you have done so far.
The Simplest is to open iChat go the word iChat in the Menu Bar (Drop Down Menu)
Select Preferences.
In there select Accounts.
Highlight any account in the list you no longer want (you can't delete the Bonjour one)
Once highlighted press the minus button at the bottom of the list.
6:24 PM Monday; September 26, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Recently bought a mac book pro with lion, and using time machine brought over all my info from my mac book with snow leopard. Iphoto is now showing blank squares. I already rebuilt the library. What next?

Info in the title. I've received conflicting advice help from the Apple Store so I thought I'd try here. I've restored iphoto from my lastest back-up on time machine from my old computer (iphoto works well on old computer), I've rebuilt the library, I've put the old library on a thumb drive and loaded it manually. It's all there on my old computer, but won't work in my new iphoto.

Try directly copying the Library from the old machine.
To move an iPhoto Library to a new machine:
Link the two Macs together: there are several ways to do this: Wireless Network,Firewire Target Disk Mode, Ethernet, or even just copy the Library to an external HD and then on to the new machine...
But however you do choose to link the two machines...
Simply copy the iPhoto Library from the Pictures Folder on the old Machine to the Pictures Folder on the new Machine.
Then launch iPhoto. That's it.
This moves photos, events, albums, books, keywords, slideshows and everything else.

Hi everyone, i recently bought a mac book pro and tried using the facetime app on it, but unfortunately i am not able to log onto it from my mac and able to log onto my id from a different mac, ipad2, iphone. My mac is giving me problems only for my id

please send me how to use my macbook for facetime. Thanks.

If your machine came with Lion preinstalled, you cannot use it on another machine. It is tied to the machine it came with. You are allowed to make a one time transfer of the OS when you sell the machine as long as it remains with that machine.
If you purchase Lion from the app store, you are free to install it on as many Macs as you own - however, if/when you sell one of those Macs, you are required to uninstall Lion as the license is not transferable and you need to reinstall the original OS.
You can read the SLA for yourself - the link to the downloads to all licenses is here:
http://www.apple.com/legal/sla/

TS3549 I recently bought a Mac Book Pro and an Air Port Base Station. I set up the base station using this computer. Now the computer says it cannot detect the base station. I'm trying to get into the settings but it just keeps telling me it's undetectab

hello

Reboot the network.. Mavericks has these brain slips where it forgets everything on the network.
Restart in correct order.. modem. wait 2min.. AE.. wait 2min.. clients.
Does it work now??
Welcome to Apple Networking.

Recently I bought a Mac book pro online, but I was surprised when I received it because there are no DVDs at all with it. Is this normal?

Recently I bought a Mac book pro online, but I was surprised when I received it because there are no DVDs at all with it. Is this normal?

Ziatron-
That is a really great question! It took some digging to find the answer!
On an older Mac, about 2010 or older, you need access to one of:
• The Mac App Store ( such as on a Mac with a working 10.6.8 or better)
• working Recovery HD
• a bootable 10.7 Installer, on thumb drive, Hard drive, or DVD
So for ONE 2010 or older Mac with a bad drive, you would have to buy the US$70 Apple thumb drive, or have previously made a DVD or Hard Drive when you previously downloaded 10.7. Or you re-install 10.6.8 then overwrite it with the downloaded 10.7.
• another Mac with 10.7 installed so you could transfer Recovery HD to the down Mac with "Lion Recovery Disk Assistant"
OS X Lion: About Lion Recovery Disk Assistant
On some 2010 and most 2011 models, if Recovery HD is messed up or not Installed, but you have a working Broadband connection [with DHCP enabled], the Firmware has been upgraded so it will boot from the Internet and do the whole job using "Lion Internet Recovery" as described in the second section of this glossy article:
http://www.apple.com/macosx/recovery/
If no DHCP is available [no Router upstream, either yours or your ISP's], it may not work.

I just bought the mac book pro retina. I want to get the newest easiest book to read to understand how to use it. Any suggestions ?

I just bought the mac book pro retina. Im not good on the computer. I do the basics. Does any one know of the newest and easiest step by step book I can get so I can learn how to use it?

Mac for Dummies is a pretty good beginners' guide. But whatever you buy make sure it is a very recent edition, one that is relevant for the operating system on your MBR. The OS is updated regularly and guide books can become out of date.
By the way, iOS is not a Macintosh operating system. On the top left of the Maac screen, click the black Apple icon, then select About This Mac. The operating system is shown there.

I bought a Mac Book Pro retina display, Serial Number C02J2****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. t

I bought a Mac Book Pro retina display, Serial Number C02J*****2, on 8/11/2012. Unfortunately, I am unable to download updates from the App store.Whenever I tried to download updates, it shows me an error message, "we could not complete your request. there is an error in the App Store. Try again later (100). Your Apple ID has been disabled, contact iTune support". However,the problem still persists even after my password has been successfully reset. What is is the error in the app store? I really need help to resolve this issue.
Moreover,I also need help how to update to the mountain lion free of charge as my Mac pro is four(4) days old.
Sincerely
Asrat Kahsay
N.B. I'M not exactly sure the operating system is "Mac OS X v10.7.x". However, I do know for sure it's Mac OS X v10.7.4
<Edited by Host>

The Apple Support Communities are an international user to user technical support forum. As a man from Mexico, Spanish is my native tongue. I do not speak English very well, however, I do write in English with the aid of the Mac OS X spelling and grammar checks. I also live in a culture perhaps very very different from your own. When offering advice in the ASC, my comments are not meant to be anything more than helpful and certainly not to be taken as insults.
The OS X Mt Lion up-to-date program;
http://www.apple.com/osx/uptodate/

I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that

I just bought a Mac Book Pro and the Appstore show one upgrade of iPhoto (9.2.1). I started a section with my Apple ID (the account that I have I use to iTunes) but when I try to update it says that there are upgrades available for other accounts and that I have to upgrade using the account that I used to buy iPhoto. What do I have to do to upgrade iPhoto?

Dear Katty,
Thank you very much for your answer! I have 2 Apple ID, and I have tried both of them and the problem continues. I founf several peolpe with the same problem in apple communities foruns and that really seems that there is some problem. I addded the links for 2 of those discussions.
https://discussions.apple.com/thread/3374419?start=0&tstart=0
https://discussions.apple.com/message/16628399#16628399
Do you have an idea of how can I solve this problem?
Thank you very much again.
Best regards,
Alfonso

I bought 2 mac book pros and have time capsule connected to router. Both computers can see time capsule but i can not see other computers.

I bought 2 mac book pros. At home i already had a network with a timecapsule connected to a router and a windows xp lap top connected to it. When i turned both macs on i was able to see the time capsule and the windows xp computer HOWEVER neither mac could see each other......any help would be appreciated.
Nick

Thanks Linc ......you were right on the money. Your help has been awsome. I spent 3 hours last night doing stuff with out any solutions. May I ask you another question if you have the time and patience please. My orriginal setup was 2 windows laptops with XP on them connected with a timecapsule attached to a router. Hence the time capsule made a wireless signal aswell as being an external hard drive. On one of the laptops i have a printer attached to it which was shared so that the other computer could print documents through the network however the computer attached to the printer has to be on. Do you know what i have to do so these new 2 mac book pros can print to that printer? Thanks again for all your previous help. Nick

Can i get a free os lion if i have bought my mac book pro 2 weeks after the launch of the os lion

hi . i bought a mac book pro from the US . it came witht the older os . offcourse assuming that this would have been packed in china before the launch of os lion . would i have to buy the os lion or is there any way of getting an upgrade without paying for it

See
http://www.apple.com/macosx/uptodate/

I am new to mac, but i keep reading about Mountain lion. I just bought my Mac book Pro less then a month ago. my current software is OS X 10.8.2, Do i already have mountain lion? How do I check to see?

I am new to mac, but i keep reading about Mountain lion. I just bought my Mac book Pro less then a month ago. my current software is OS X 10.8.2, Do i already have mountain lion? How do I check to see?

As the others have stated, you're on Mountain Lion with 10.8, anything. But you can check your version of the software by going to the apple in the upper left corner of the screen and clicking it and selecting "About This Mac". That will open a box that shows your software version. Once there you can click on "More Info" that will tell you everything about your specific mac configuration.
Welcome to the Mac family.

I bought my Mac Book Pro on 4th July with Mac OS X Lion Version 10.7.4. How can I get new Mac OS Mountain Lion?

I bought my Mac Book Pro on 4th July with Mac OS X Lion Version 10.7.4. How can I get the new Mac OS Mountain Lion?

Click here and start the process.
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I recently bought a mac book pro.

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