I recently bought a show on iTunes and the video and audio do not match up. who do i contact about refunding my money or re downloading the show?

Does anyone know where toeither get refunded or am I out this MOney?

You don't need to contact anyone about redownloading it, depending on the country in which you reside:
Learn more about which content types are supported for iTunes in the Cloud by country, as well as where iTunes Match is available.
Downloading past purchases from the App Store, iBookstore, and iTunes Store

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TS2776 I recently bought iPad 3 but iTunes on my Win XP laptop is not detecting the iPad and i am not able to transfer music to it.

I recently bought iPad 3 but iTunes on my Win XP laptop is not detecting the iPad and i am not able to transfer music to it. I tried again after downloading iTunes 10.6.1.7 and it said it's not compatible with the XP version.

I would recommend you try downloading iTunes for Windows 10.6.1 from this website for your XP based computer:
http://www.techspot.com/downloads/70-apple-itunes-for-windows.html
Hope this helps

I got hacked and the 'Report a Problem' isn't working. Who can I contact about the purchase I didn't make?

There is a purchase on my iTunes account made yesterday. I DID NOT make this purchase, but the 'Report a Problem' feature is not working. I am following the directions from the Help section accurately. When I logged in though, it said I needed to change my password because of suspicious activity. Who can I contact?

Hello,
I woke up today around 9:30 am UK Time, checked my emails on my phone and then started playing "Talking Ginger" kids game because of one of the offers, around 10:00 I noticed an email alert on top of my iphone screen about itunes receipt.
When I opened this, it was about "Kids Song Collection" purchase reciept for £1:49.
I was shocked because first of all my 3 years old daughter is sleeping, secondly I have security settings configured in iphone with a complex password to purchase and she does not know that password and thirdly I am using the phone and I know I didn't even open App Store or that app so how come this has happened. I did a search on google about how to report and tried to follow the process through itunes but every time I click on "report a problem in itunes" this opens a new apple page in firefox "http://www.apple.com/uk/support/itunes/"
Whilst further browsing Purchase History in itunes I also noticed another purchase from yesterday about "FireWorks Arcade" and this was unbelieveable because I didn't even receive any receipt yesterday about that purchase and again I am the only one who can make purchases due to the complex password known only to myself.
I am not sure what is going on here, but clearly as per today's incident it seems that apple is loosing their control.
Please advise what can be done here.

Most originally english language movie rentals in the Spain iTunes store are dubbed in Spanish and dual audio is not available! ¿Who can I contact to have this problem looked at

I've really cut back on my movie rentals in iTunes because of the lack of language options. It's so frustrating, especially considering that it's something that should be so easy to do!

You can comment to Apple via their feedback page, if you wish:
http://www.apple.com/feedback/itunesapp.html
Regards.

I recently bought some songs from itunes, and I tried to sync my mac air laptop to my nano ipod, but it didn't work. I usually use my PC computer to do this, and my music is in the itunes library on my mac, it just won't sync to my ipod. Any ideas?Thanks!

I recently bought some songs from itunes, and I tried to sync my mac air laptop to my nano ipod, but it didn't work. I usually use my PC computer to do this, and my music is in the itunes library on my mac, it just won't sync to my ipod. When I tried to sync my ipod to my PC to see if the computer was the problem, my recently purchased songs still didn't show up. Any ideas as to what to do? Thanks!

http://www.everythingicafe.com/quick-tips-how-to-delete-songs-from-your-iphone-i pad-or-ipod-touch/2012/02/14/

Ok I just recently bought an album on itunes, the songs arent showing up anywhere, but when i go into the purchased section on itunes it says "downloaded". Whats the problem?

Ok I just recently bought an album on itunes, the songs arent showing up anywhere, when i go into the purchased section on itunes it says "downloaded". Whats the problem?

Perform a "hard reset" on the device by pressing down and holding the home button and the sleep/wake button for up to 30secs. until you see a black screen with the Apple logo, then release.
Then test to see if it solved the problem.

I recently bought an album from itunes on my i pad but then i had to update my i pad so after every thing was done i try to redownload the album and icouldnt so what do i have to do to get that album back

i recently bought an album from itunes on my i pad but then i had to update my i pad so after every thing was done i try to redownload the album and icouldnt so what do i have to do to get that album back

Click here for information.
(33996)

TS1424 I recently bought an ablum from iTunes, but the songs are randomly stopping and skipping about 45 seconds into the song. What is the problem?

I recently bought an ablum from iTunes, but the songs are randomly stopping and skipping about 45 seconds into the song. What is the problem?

Assuming you are in a region where you are allowed to redownload your past purchases, delete the current copies from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.
If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
tt2

HT203200 I recently bought an album on iTunes. 10 of the songs came out corrupt and songs missing parts. What can I do?

I recently bought an album on iTunes. 10 of the songs came out corrupt and songs missing parts. What can I do?

Other people have been having similar problems with songs over the last few days, I assume that there has been (and possibly still is) a problem with Apple's servers.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting them from your iTunes library and redownl them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that album and use the 'Report a Problem' link.

I SET UP THE HOME SHARING ON MY COMPUTER, AND i CAN STREAM MY PHOTOS AND SEE ALL THE VIDEOS AND LISTEN SONGS IN MY ITUNES, BUT CAN NOT DO HOME SHARING, ON THE TV, ALWAYS SHOWS "TURN ON HOME SHARING ON YOUR OMPUTER WITH YOUR ID WHICH I DID BUT NOTHING HELP

I just bought my apple tv yesterday and SET UP THE HOME SHARING ON MY COMPUTER, I CAN STREAM MY PHOTOS AND SEE ALL THE VIDEOS AND LISTEN SONGS IN MY ITUNES, BUT CAN NOT DO HOME SHARING, ON THE TV, ALWAYS SHOWS "TURN ON HOME SHARING ON YOUR OMPUTER WITH YOUR ID WHICH I DID BUT NOTHING HAPPEN. WHAT'S WRONG? WHAT SHALL I DO NOW?

I have found with AppleTV that it is the IPV6 on the computer you want to access is the problem. The issue is that Homegroup on Win 7 or Win 8 requires IPV6 to work, but AppleTV won't work with IPV6. (So maybe double check you have IPV6 turned off)
So you have to make a choice - Homegroup or AppleTV.... but you can't have both, until Apple brings ATV up to date. (crazy that it does not recognise IPV6 - c'mon Apple!)
You can set up sharing individually in Win 7 or 8 and have the ATV access files that way.
Having said that, there is always the exception.. I have an old HP home server running Win8 and it services ATV - but is part of the Homegroup... have no idea why it works on both, but no other machine on the home network will talk to both ATV and Homegroup at the same time!

When I watch tv shows in Front Row that I've bought off iTunes the audio gradually falls out of sync with the video. It does not happen with other files that I have converted into mp4s. Any ideas for fixing this? It's a huge bummer...

When I watch tv shows in Front Row that I've bought off iTunes the audio gradually falls out of sync with the video. It does not happen with other files that I have converted into mp4s. Any ideas for fixing this? It's a huge bummer...

I too have the same problem. The audio drop out of sync in about 5 sec in not uncommon for the audio to be 30+ sec behind video. Apple needs to fix this!!!!!!!!!!!!!!!! its a joke, my iphone is all messed up after the last update as well. at one time not to long ago apple products and software were top rated, not so much any more, more and more problems are showing up and apple is unwilling or unalbe to fix the many issues. Apple needs to fix the audio sync problem, it not the computer hardware or other software it ITUNES!!!!, there is no workaround other then hitting pause and hitting pause and hitting pause to temp fix the problem.

I bought an audiobook on itunes on my PC and my itunes record says it was charged but I can't find in all of my libraries nor in the check available downloads? Please help.

I bought an audiobook on itunes on my PC and my itunes record says it was charged to my card but I can't find in all of my libraries nor in the check available downloads? Please help.

Your other music shows under the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your Mac's iTunes, and in the Purchased tab in the iTunes store app on your phone - if they do then are you signed in with the same account or is that album hidden (hiding and unhiding) ? Is the laptop the computer that you normally sync the phone to (e.g. could you sync it), and could you copy the album from the laptop to your Mac Mini e.g. via file sharing, a flash drive etc (copying music)

I just bought a song from iTunes on my iPhone and accidentally stopped the download before it finished. How do I continue the download?

I just bought a song from iTunes on my iPhone and accidentally stopped the download before it finished. How do I continue the download?
It shows it in my music but is a light shaded grey. So I may not access the song. I tried repurchesing the song but iTunes won't let me.

I had the same problem and solved it for myself, and I have a iphone 4s. I went to my songs and deleted the light grey songs then went to the itunes store, and selected more, then selected purchased. I scrolled down to the songs that were a light grey in my music, and pushed the download button ( icloud symbol with arrow on it) ,now my songs are successfully downloaded and ready to listen to any time!

I have an iphone 5s and when I make a playlist on itunes for music videos and sync my iphone the playlist does not show up. What can I do to fix the problem?

I have an iphone 5s and when I make a playlist on itunes for music videos and sync my iphone the playlist does not show up. What can I do to fix the problem?

Version 11.1.5.5 of iTunes was just released today. If you update to that, does that help with the recognition troubles?
http://www.apple.com/itunes/download/

I downloaded and bought a movie from iTunes on my iPad and now want the same movie on my MacBook Pro but its not offering me to download it, it giving me the options of buying it which I already did. How I get the movie onto my MacBook?

I downloaded and bought a movie from iTunes on my iPad and now want the same movie on my MacBook Pro but its not offering me to download it, it giving me the options of buying it which I already did. How I get the movie onto my MacBook?

You can connect the iPad to your Mac's iTunes and do File > Devices > Transfer Purchases, that should copy it over to the Movies part of your library.
Depending upon what country that you are in, and whether the film studio allows it, you might also be able to re-download it on your Mac via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page.

I recently bought a show on iTunes and the video and audio do not match up. who do i contact about refunding my money or re downloading the show?

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