I recently cancelled my creative cloud membership after 8 months.

In April 2014 I purchased a one year membership and had been paying monthly.  I never downloaded or activated the software on any machine.  The client I purchased this membership for ended up dropping the project in November so I had no need for it anymore. I talked to a customer service representative on the telephone in November.  He told me I could cancel my one year membership and that I would be refunded my entire 8 months of membership since I had never downloaded or activated the software.  The membership has been cancelled, but the refund has not happened.  When I try to contact customer service now, I can not find a phone number.  I get sent to forums only because I do not have a paid membership anymore.  How can I follow up on this previous customer service call?  This is worth alot of money to me and I need to see this resolved.

Co incidentally the request had been escalated to me & on November 29th 2014, I had approved the refund of all the renewals & the base order, a total of 254.32$ since the CC was never activated at all .
On December 1st 2014, all the renewals & base orders were refunded in multiples of 31.79$ each. Our payment portal shows that they all have been credited to your Bank on December 1st 2014.
Please check with the Bank, do feel free to message me in person by private messaging , I shall certainly assist you.
Regards
Rajshree

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    -http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
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