I recently did a restore to factory settings on my 2009 macbook and now im stuck on the welcome screen where u choose the country my trackpad allows me to move the arrow around but when i tap continue to choose it does nothing. someone please help

Question

I recently restored my 2009 macbook to factory settings and now its stuck on the welcome screen where u choose your country. My trackpad allows me to move the arrow around but when I tap on it to select continue it does nothing at all. The only thing else it will allow me to do is go thru the voice over tutorial by pressing escape. Please help me fix this I need to use my computer.

Answer 1

Hi, teezbreezy64.
I found a couple of resources to help troubleshoot the issue you are experiencing. The first is this article named Intel-based Mac notebooks: Troubleshooting unresponsive trackpad issues found here http://support.apple.com/kb/TS1248.
Try disconnecting the MagSafe connector from the computer and check the trackpad function. If the trackpad becomes responsive again, improper grounding may be the issue.
If a two-prong AC plug is being used with the power adapter, try using the three-prong power cable that shipped with your computer and plug it into a grounded outlet.
If the issue persists, make sure the third prong is present and do not use an adapter to enable the three-prong adapter to be used in a two-prong outlet. Note that the ground in the three-prong outlet may not be connected. This is common in older homes or buildings with replaced outlets. In these situations, the three-prong power cable will not improve trackpad responsiveness.
If a grounded outlet is not available, rest your palm on the palm rest when using the trackpad. This should enable the trackpad to function properly.
If that does not resolve the issue then I recommend resetting the SMC on your computer. Here is an article on how to do that:
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
Regards,
Jason H.