I recently downloaded a book and it will not open due to being incorrectly formatted. Even though I downloaded this FROM iTunes!!!! What is going on, I have the latest OS and iBook version....??????????

I recently downloaded a book "In a Pit with a Lion on a Snowy Day" and iBooks tells me its incorrectly formatted even though I downloaded this from iTunes and have the latest version of the iBooks app.  What is going on? I want a refund if this doesn't work.  My other books open fine.

The Report a Problem link can also be found in iTunes/Store/View Account/Purchase History.
Before asking for a refund, also try deleting the book and redownloading it.
If you find that the iBookstore is does not meet your needs, you can try one of the others like Kindle, Nook, Kobo, Googlebooks, or Sony.
To let Apple know your views on their apps or services, use
http://www.apple.com/feedback

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