I recently downloaded a movie that included iTunes extras, however when I went to watch the movie I was unable to because of these extras. Help?

Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

Similar Messages

HT1657 I rented Trouble with the Curve and haven't it yet and I when I went to watch the movie it tells me the file can not be found - please help

I rented Trouble with the Curve and haven't it yet and I when I went to watch the movie it tells me the file can not be found - please help

Yes, thank you. My apologies, I was typing one handed and did not add that.
Anyway, I have tried deleting the cache, deleting my pics and then re-syncing, etc. and nothing is working This is very frustrating, as I had no problems up until about 2 weeks ago, and now all of a sudden, I have this issue......UGH!

Recently downloaded a whole cd on itunes. However, as it was downloading one of the songs was interrupted and didn't fully download. How do i get the whole song without having to pay again?

I recently downloaded a whole cd on itunes. However, as it was downloading one of the songs was interrupted and didn't fully download. How do i get the whole song without having to pay again?

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete track from your iTunes library and redownload it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes.
If you aren't in a country where you can re-download music then you will need to contact iTunes Support - try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

I recently downloaded a whole cd on itunes. However, as it was downloading one of the songs was interrupted and didn't fully download. How do i get the whole song without having to pay again?

I recently downloaded a whole cd on itunes. However, as it was downloading one of the songs was interrupted and didn't fully download. How do i get the whole song without having to pay again?

Go to iTunes Store > Purchased ( in Quick Links on the right) and redownload

I rented a movie and went back to menu, when i wanted to watch the movie i was unable to find ¨downloads´in setings

i rented a movie and went back to menu, when i wanted to watch the movie i was unable to find ¨downloads´in setings

Hi
I had the same problem after the last update. Go to settings-iTunes store, sign out and then sign back in and you should see the rentals

HT1657 when I try to watch the movie from my iPAD on tv monitor it says that 'this device is not allowed'. Is there any way to watch in tv monitor a rented movie from iPAD?

when I try to watch the movie from my iPAD on tv monitor it says that 'this device is not allowed'. Is there any way to watch in tv monitor a rented movie from iPAD?

Having the same problem. Watched 25 minutes of a rental and it stopped with the message"unable to load video"
Using current version IPad mini.
Ios7 is HUGH PIECE OF CRAP!!!!

I just rent a movies from my imac. I tried to move the movie to my ipad and when i tried to watch the movie I couldnt. It was all black. What should I do?

I just rented a movie from my imac and moved to my ipad. When i tried to watch the movie i couldn't. Help.... what should I do?

Is it just the one film that is showing a black screen, or does the Videos app appear to be frozen ? If it's the complete app then try searching for the name of one of your videos on the iPad's spotlight search screen - swipe your first homescreen to the right, type in it's name, and if it finds it tap on it to see if it plays.
If that doesn't work then try closing the Videos app completely : from the home screen (i.e. not with the Videos app 'open' on-screen) double-click the home button to bring up the taskbar, then press and hold any of the apps on the taskbar for a couple of seconds or so until they start shaking, then press the '-' in the top left of the Videos app to close it, and touch any part of the screen above the taskbar so as to stop the shaking and close the taskbar.
A third option if the two above don't work is a reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

I don't see rental tab on movie section on library so I can not continue to watch the movie i rented yesterday

i don't see rental tab on movie section on library so I can not continue to watch the movie i rented yesterday

Hello edcarde
If you cannot find your rental by searching iTunes and the time has expired, then report the issue to the iTunes Store by following the steps in the article below.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Regards,
-Norm G.

I have downloaded two movies to my iTunes account but when I go to watch them it says that I'm not authorized

I Have downloaded 2 movies to my iPad on an iTunes account but when I go to watch it, it says I'm not authorized.

I have read about some cases where movies rented or purchased on one device will not play on another device. Seems to happen mostly with Apple TV and iPads. One way some have worked around it is to cable from the downloaded device to a TV or Apple TV.
Were these movies purchased or rented from iTunes? Not sure, but that almost sounds like a iTunes Password problem. Maybe try checking that you're signed in as the same account that purchased the movies.

Playing a rented movie after closing down itunes, how do i get to finish watching the movie?

if someone can let me know that would be great. i cannot find how to play the movie i rented after closing itunes. Thanks

The monitor is in extended desktop mode. That's a logical extension of the desktop located to the right. Drag iTunes off the right side of your MBair monitor and it will appear on the TV.
Edit: These settings are in System Preferences > Displays > arrangement tab. You can also mirror your monitor there as well.

HT1657 If I rent a movie then turn off my internet conection can I still watch the movie.

If I rent a movie then turn off my Internet connection can I still watch a movie? Cuz. I won't to rent a movie now and watch it somewhere I don't have wifi?

Hello there, Josemc.
The following Knowledge Base article provides the answer to your question:
iTunes Store: Viewing and downloading HD content on iPad
http://support.apple.com/kb/HT4095
Specifically the last bullet point in the following:
Movie Rentals on iPad
SD movie rentals are in a widescreen format and have a resolution of up to 480p.
HD movie rentals have a resolution of up to 1080p1 on iPad.
Movies rented on iPad cannot be transferred to other devices and can only be viewed on iPad.
An Internet connection to the iTunes Store is required to authorize playback of movie rentals.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

I purchased and downloaded a movie and when I it backed up to my computer it changed something and now when I try to watch the movie I get an error message that says "The request URL was not found on this server.? What do I need to do to correct it?

I purchased a movie and downloaded it and when I conected my I Pod to my computer, now I get a message "The requested URL was not found on this server". What do I do to fix it?

Because the location for each song in your library is on your hard drive. If the hard drive isn't there, how can iTunes play it?
You'll have to move/copy the music from your hard drive to your computer's hard drive.
Basically, EASIEST way to do all this, if you don't care about your play counts, etc...
-Delete EVERYTHING from iTunes, so that your library is now empty.
-Go to "Advanced" inside of the "Preferences" window, found in the "Edit" drop-down. You can also access Preferences by pressing Ctrl+, (Press Ctrl and the comma key)
-Change your iTunes Media Folder Location to something simple, but on your computer. I use C:/iTunes. Make sure "Keep iTunes Media Folder Organized" and "Copy files to...." are both checked. You can close Preferences now.
-Now, drag and drop your music from your hard drive into your iTunes library. iTunes will automatically add the music to your library, as you would expect, and also creates a copy of each file to place into that iTunes Media Folder you just created.
Shouldn't have any more problems...

I have bought and downloaded a movie to my iTunes account but when I try and watch it either on my PC or on my AppleTV it says I haven't purchased anything?!?!?!?!?!?

Firstly why is it so difficult to find answers to problems?!?!?!?!?!!?!?!?!?!?
Secondly
I have purchased and downloaded a movie but when I try to view it on my PC or my Apple TV it says that I haven't purchased anything, yet when I go into my iTunes account I can see my purchase.
Frustrating or what?!?!?!?!?!?!!?!?!?

Details, please. Purchased from where, the iTunes Store? If so, does the movie appear in iTunes, and if it does what happens when you select the movie and click Play?
It's really difficult to offer advice with so little information to go on, so please post back and give us the complete situation. We can then probably come up with suggestions.
Regards.

HT1349 I rented a movie and have been unable to play. iTunes software just hangs when I try to watch the movie.

i use iTunes on my PC running windows 7. I rented "Get him to the geek" and have been unable to play it fully. iTunes locks up a the task manager show its not responding (iTunes). I have tryed reloading it everything I can think of without success. I'm done now I can't spend all this time and energy to watch a movie. I really don't believe I should have pay for it as well.
Mike Callahan

I have had this identical issue (on an Apple TV3) and was helped by Apple Support who guided me to go to the Settings Menu on the Apple TV and did a RESET. You will need to re connect to your WIFI and your iTunes account (passwords etc).

HT1143 I have rented two movies on Apple TV but when I try to watch the movies, it says there is a problem and it won't start. What do I do?

When I try to watch movies I've rented in AppleTV, it says there's a problem and won't start. What do I do?

Welcome to the Apple Community.
Try restarting the Apple TV by removing ALL the cables for 30 seconds, or resetting it using the reset option under general. You should also try restarting your router.

I recently downloaded a movie that included iTunes extras, however when I went to watch the movie I was unable to because of these extras. Help?

Similar Messages

Maybe you are looking for