I recently dropped my phone and my screen will not light up. The sound is still working, but no screen. My lock button does not work either. HELP!!
The screen is not cracked, it just wont light up. Is there any way I can get it to come on? The nearest apple store is 3 hours away!
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit
Similar Messages
-
Recently dropped iPhone 5 and now I have white boxes across the top of the screen.
Recently dropped my phone. Now I have white boxes across the top of the screen...does anyone know if this can be fixed?
Take it to an Apple Retail Store Genius Bar likely will be replaced but user damage voids the warranty
You could try reset and then if required a restore, worth trying but if no change then Out of Warranty exchange in US $229 -
My colleague recently synched his phone and now has a full keyboard on the lock screen. My lock screen keypad is set up like phone keys (alphanumeric). He's wondering why his is different, and he also now cannot unlock it. Anyone have this happen? He came to me yesterday and I noticed that his iPhone 4 still had old software (version in the 4's), so I advised him that he needed to synch it up to get the iOS 5.1.1 version. He synched and now can't get back in. He was entering his passcode on the lock screen (which wasn't taking) and I noted to him that his screen didn't look like mine. Anyone know how to fix this issue, or does he have to do a full restore?
He has set up a complex password instead of a simple passcode for his phone. If he doesn't know what it is, he'll have to restore. There is no way around a forgotten passcode.
-
Hi! I have a library of around 1000 songs on my iTunes, I recently synced my phone and all was lost, my partner has the same songs on hers with a different sign in, but not backed up anywhere, any suggestion on how I can store her tunes in my account ??? Then sync them to mine? When I sign her phone into her account I get a message warning that if I sync the dogs on her phone will be replaced by the ones in the library! But as there are no songs there I'm reluctant to continue!!! Please help this non techi guy.!!!!!
Hello Solid Buck,
Thank you so much for providing the details about the duplicate song issue you are experiencing. It sounds like you would like to remove the duplicate songs that will not play on your iPhone, but when you connect it to iTunes, iTunes only shows you one copy of the song on your iPhone.
In this situation, I recommend deleting the individual songs that do not play directly from your iPhone. I found the steps to do this on page 61 of the iPhone User Guide (http://manuals.info.apple.com/en_US/iphone_user_guide.pdf):
Delete a song from iPhone: In Songs, swipe the song, then tap Delete.
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I updated my IOS on my iPhone 4S and it locked up. I had to restore my phone and now iTunes will not go past the setup your phone screen even though the phone as been restored. How do I get iTunes to go past this screen so I can sync my phone again?
Depending on what iPhone you have when you get to the connect to wifi you should be able to activate your device over cellular data. Try doing a hard reset by holding the home circle button an power button until an apple pops up and the go through the setup again and when you get to the wifi part a option should be setup with cellular data iPhone 4 and above should give this option sometimes doesn't like showing up that's why u have to do a hard reset first
-
I just updated my phone and my apps will not open
i just updated my phone and my apps will not open
I cannot send shortcuts for apps to the home screen since updating with iOS7. Any suggestions?
-
my friend just got a new iPhone and whenever he plugs his headphones in the mic no longer works. any help on what to do?
Hello dariusLoL
Start your troubleshooting with the article below to troubleshoot issues with your friends iPhone.
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Regards,
-Norm G. -
I installed itunes 11 and now it will not open any help would be GREATLY appreciated!!!
Hi
Can you use the mouse to access and start System Preferences?
When you rest the mouse over a dock icon, does its name pop up?
What happens if you open an application by ctrl-clicking on the icon then selecting Open?
Bob -
I thought I was installing an update and now iTunes will not open on my computer... HELP!!!!
Others are more likely to help if you stop needlessly repeating yourself and provide some details.
What operating system? Windows (XP, Vista, 7) Mac
Any errors?
Also, try doing a search either here or via Google, you are more likely to get a faster resolution as there is no need to wait on others to respond. -
When I clicked to open Firefox the update bar appeared and an update loaded. Usually when this happens Firefox will open up when the update is finished. This time it did not open. when I clicked on the icon again the blue screen opened and said something about a new installation and if this was the first time you have seen this screen restart your computer and try again. I restarted the computer and when I clicked on the Firefox icon the "hour glass" would appear like it was trying to open but it never would open. I don't know what else to do.
See below -- the way I asked the question the first time may not be clear. This post was a goof but I can't figure out how to delete it
-
I dropped my ipad, and now it will not work.
The screen went black, and when I press the power button it only gets a bit lighter. I have tried resetting it, by holding the home button and the power button at the same time, and the screen gets lighter, though the Apple logo will not appear. :/
I would make an appointment at the Apple store and have them look at it. It will likely require an out of warranty repair wich the cost will vary by iPad model.
-
I recently updated to Lollipop and Verizon Message+ will not attach pictures.
Each time I go to attach a picture, it says it has stopped working. Any ideas? I cleared the cache in the app manager and it still will not work. I even reset Message+ to default.
That is really strange that attaching a photo causes your messaging app to stop working, nc87k5. Let's do what we can to get your app working correctly. Have you tried a Wipe Cache Partition? This is different than what is done through the App Manager screen. http://vz.to/10zPvYB When you reach Step 4 - Please look and choose the option for Wipe Cache Partition, and not Factory Reset. If you are given an option to Reboot, please restart using that selection. Please keep us posted.
NicandroN_VZW
Follow us on twitter @VZWSupport -
We have 3 iPods and 3 iPads in our house. To of the iPods and one of the iPads will not connect to the Internet. Our Internet is dlink. Can anyone help?
Do the devices connect to other networks?
Do they see the network?
Any error messages?
Do other devices now connect?
Did they connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on the router
- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I have tried restarting and restoring. It appears to be a software issue b/c of the availability of messaging pictures. Noticed the issue on Tuesday, with fairly infrequent camera usage.
Any suggestions?Restoring as new seems to have worked. The camera is functional in both still and video modes.
After restoring as new, I used the backup tool to replace all of my contacts and messages. The camera still worked. I am now reinstalling my apps.
I will post again if reinstalling these causes the issue to resurface, but as of now the problem is solved. Many thanks. -
My Iphone G is 6 weeks old. Yesterday I plugged in phone, battery was at a little less than half and when I went to use it this morning, there was nothing. I held down the top button and the apple icon would come up but then a few seconds later screen was black again. Did this again and same thing. Tried holding both buttons, top and front and then now there is nothing at all????????????
The iPhone 3G has not been offered for sale for over a year. How can it only be 6 weeks old?
Where did you get this phone?
Maybe you are looking for
-
Cant open up web console after install db 11gr2 and show weird symbols?
i just finished installing oracle database 11gR2. after successful install, i will usually want to open up web console at http://localhost:1158/em.. however if i open up the page i get a weird symbol on the top left. i also cant login to the db using
-
Could not start Service Broker for database
Problem: Could not start Service Broker for database id: 9. A problem is preventing SQL Server from starting Service Broker. Check the SQL Server error log for additional messages. The windows and application logs do not give me any for information.
-
Hi all, I did not undestand the BW behavior. This simple report: Company, Provaider and Contract Value Company and Provaider are dimensions, Contract Value is a measure. This extract a result data set of 300 rows. In the query if add filter to Contra
-
Standard Planning function Type
Hi, Would anybody give some example of standard planning function type except COPY and REVALUATION. Points will be awarded to the suitable reply Regards,
-
Photoshop CS startet nicht mehr
Nach etlichen Blue screens unter XP Pro SP2 meldet Photoshop CS jetzt nach dem Startvorgang "ADOBE-Aktivierung. Es wurde ein Fehler festgestellt. Der Vorgang für das Produkt kann nicht fortgesetzt werden. Installieren SIe die Anwendung erneut" Erneut