I recently purchased a CD through itunes and the first track is corrupt.   What do i do?

I recently purchased a CD through itunes and the first track is corrupt.   What do i do?

See How to report a problem with your iTunes Store purchase:  http://support.apple.com/kb/HT1933

Similar Messages

  • I purchased a movie through iTunes and the movie gets stuck on the opening screen and will not play.  Has anybody had this happen?  And if so is there any solution?

    I purchased a movie through iTunes and the movie gets stuck on the opening screen and will not play.  Has anybody had this happen?  And if so is there any solution?

    Hey Christian,
    I'd follow the troubleshooting steps below, from this article:
    Apple computers: Troubleshooting issues with video on internal or external displays
    http://support.apple.com/kb/ht1573
    Reset the system
    You can reset the Mac's parameter RAM and SMC.
    Reset the resolution
    Start by resetting the Mac's parameter RAM. If the display does not come up, was previously set to an unsupported resolution, and still results in no video:
    Start up in Safe Mode.
    From the Apple () menu, choose System Preferences.
    Choose Displays from the View menu to open the preferences pane.
    Select any resolution and refresh rate that your display supports.
    Restart your computer.
    See if that resolves the issue and gets your video playing again.
    All the best,
    David

  • Yesterday i downloaded a new album through iTunes. The first track has not copied successfully. This has never happened to me before. How can i retrieve this track. All the other tracks on the album are fine. Peter

    I downloaded an album from itunes but track 1 has not downloaded apart from the first few seconds. All other tracks are fine. How do i get track 1 back?

    re download it through the purchase section of Itunes Store
    Select Purchased from the quick links section. Navigate to the music and click the cloud icon to download

  • I purchased a movie through iTunes and half way through the movie it freezes up

    I purchased a movie through iTunes and half way through the movie it freezes up.what can I do to fix this problem?

    How to report an issue with Your iTunes Store purchase

  • TS1424 i purchased a album on itunes and the songs dont work

    i purchased a album from itunes and the songs wont work

    Delete the songs from your iTunes library and redownload them by clicking "Purchased", under Quick Links at the top right of the iTunes store.
    If this doesn't work contact iTunes support here:
    http://www.apple.com/support/itunes/contact/

  • I am having trouble purchasing a movie on iTunes for the first time

    I am having trouble with purchasing a movie on iTunes for the first time. It requires me to answer my secret question which I do not remember and when I request an email nothing happens

    Hey antonio.b5,
    Thanks for using Apple Support Communities.
    If you can't recall your Apple ID security questions and answers, the optional rescue email provides a way to reset them.
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/ht5312
    Have a nice day,
    Mario

  • Certain web pages will not load and itunes and the appstore wont load either, what could be a probable cause and solution to this problem?

    certain web pages will not load and itunes and the appstore wont load either, what could be a probable cause and solution to this problem?

    the router is a netgear wireless extreme for pc and mac

  • I purchased a book through iTunes and it downloaded. I synced with my iPad. It shows the book is downloading but that has been going on for two hours and i still can't open the book.

    I purchased a book through iTunes. I then synced my iPad and went to iBooks. I clicked on the book and it shows downloading but that has been going on for almost two hours and i still can't open the book. What gives? I have done this before no problem.

    Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account (Store > View My Apple ID on iTunes 11) and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that book, click the arrow to the left of it, click the 'Report a Problem' button :
    and then the 'Report a Problem' link on its line :
    and select 'inadvertently purchased' as the problem and fill in the details (iTunes support should reply within, I think, about 24 hours).
    Or you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I purchased a book through itunes and can not open on my pc

    I purchased a book from itunes and now can not read it on my Dell pc

    iBooks: Frequently Asked Questions (FAQ) - http://support.apple.com/kb/HT4059 - Computers are not listed under supported devices.

  • My iPod Touch 2g Mc Model isn't recognized by iTunes and the screen is black. What can I do?

    I accidentally turned DFU mode on my Ipod and know it isnt recognized by iTunes and the screen is black. Need help urgently!!!
    the IPSW is 4.2.1

    Place the iPod in recovery mode and then connect to the computer and restore via iTunes. For recovery mode:
    Recovery mode

  • TS1362 I bought an album and the first track doesn't play, it just skips to the second track

    I purchased American Idiot (the broadway cast recording) and iTunes is unable to play the first track, it skips to the second track, I tried redownloading the track multiple times but it still won't play, PLEASE HELP!

    Hi 2cool4school,
    If you are having issues with a preorder, you may find the following articles helpful:
    iTunes Store: About Pre-orders
    http://support.apple.com/kb/ht5714
    Apple Support: Downloading past purchases from the iTunes Store, App Store, and iBooks Store
    http://support.apple.com/kb/ht2519
    Regards,
    - Brenden

  • I've purchased numerous books through itunes and now I'm unable to open ibooks; I get a "book format error, delete and redownload" which I've done numerous times with negative results.

    I've purchased numerous books through the itunes store in which I was able to read.  Now I'm unable to open some of the ibooks that I've purchased, I get an error message...book formate error, delete and redownload, which I've done numerous times with negative results.  What are my options?

    within the receipt that Apple sent to you via email is a Report a Problem link. use that link to report your issue.
    also you could try a basic reset and see if that resolves your issue. hold down the Lock button & Home button at the same time for ~15 seconds, the iPad should then perform a reset.

  • I recently purchased an album on itunes and when i play it on my pc, it keeps asking to to authorize. whats going on?

    i recently purchased and album, but one of the songs isnt playing. when i play it on my pc, it keeps asking to to authorize the computer but the other songs play just fine. whats going on?

    Hello nenagirl87,
    Thank you for providing the details of the issue you are experiencing with the song purchased from the iTunes Store.  I recommend following the steps in this article:
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/ts1389
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • TS1424 I recently purchased two albums on iTunes, and most of the songs just skip over on my iPod. How do I fix that?

    I don't know what else to do... can someone please help me?

    two of the songs do not play and they just skip to the next track.
    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

  • HT203167 I just recently purchased an album on itunes and two of the songs will not play...what could be wrong?

    Just purchased "of monsters and men" album and two of the songs do not play and they just skip to the next track.  It shows that all songs for the album successfully downloaded....what could be wrong?!!

    two of the songs do not play and they just skip to the next track.
    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the tracks and try redownloading fresh copies. For instructions, see the following document:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

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