I recently purchased a new Iphone 5C and want to give my Iphone4S to my husband to use. An old email id that no longer exists keeps popping up and I cannot restore the 4S to factory settings so he can use it as his own. Any suggestions?

I recently purchased a new Iphone 5c and gave my 4s to my husband to use. However an old email address of mine keeps popping up that no longer exists and I don't know what the password was
and I cannot restore the 4s to factory settings. Is there any resolution for this?

Find My iPhone Activation Lock
Find My iPhone Activation Lock- Removing a device from a previous owner’s account
The problem is covered in the above links. Unless you know the Apple ID and password used to set up the Find My Phone lock originally, then the phone is useless. If you have proof of ownership and that you are the original purchaser, then you can ask Apple to release it from the activation lock.

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How do I reset the password of an old login with an email account that no longer exists?

Years ago, I bought songs in the iTunes store with an old email account that no longer exists. I type my answers to the security questions, but the answers aren't working for some reason. So neither of the normal ways to reset a password. Is there a way to be able to figure out or change the password so that I can listen to this music once again?

If you can't get it reset it http://iforgot.apple.com
then you will need to contact Support in your country to try and get access to the account (they can also reset your questions) : http://support.apple.com/kb/HT5699
If you do get access you can then change the primary email address on it e.g. via the Store > View Account menu option on your computer's iTunes ot via http://appleid.apple.com

HT1977 I purchased a game on my ipod touch. I restored the device to factory settings last night and when I synced all the apps back, the game is now in the demo version. How do I unlock it ? I hope I don't need to pay for the full version again.

I purchased a game on my ipod touch. I restored the device to factory settings last night and when I synced all the apps back, the game is now in the demo version. How do I unlock it ? I hope I don't need to pay for the full version again.

PES 2012 is no longer available in the US App Store and only on the British App Store currently.
http://pes-2012.en.softonic.com/iphone
That (an app no longer available) happens sometimes.
Your only way is if you have the appt on your computer such as in the recycle bin/trash or in a computer file backup. In that case move it to your iTunes library and sync.

HT2204 I have 3 iphones and all use the same apple ID,how do I change this so each phone has its own id,do i restore the phones to factory settings first??as im having problems with contacts being added to and deleted from each phone.

I have 3 Iphone 4S and all have the same apple ID which is causing problems as far as contacts are concerned,when i sync 1 of the phones to my comp the contacts appear on all the phones.How do i create a new ID for each of the phones do I have to reset the phones to factory settings first,any help would be appreciated.:)

Hello marie196,
Thanks for the question, and welcome to Apple Support Communities.
You do not necessarily need to restore the device to factory settings, but rather sign out of the four services that utilize your Apple ID: iCloud, iMessage, FaceTime, and iTunes & App Stores. Once signed out, you can sign in with a new Apple ID. For more information, see the following article:
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
Additional Information: You may encounter an error regarding a 90-day limit. For information on this, see the following article:
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/HT4627
Thanks,
Matt M.

On my ipod touch, i can't seem to get the imessage app.. I have updated my itunes and even restored the ipod to factory settings with the latest update. Maybe the ipod is too old? Help

On my ipod touch, i can't seem to get the imessage app.. I have updated my itunes and even restored the ipod to factory settings with the latest update. Maybe the ipod is too old? Is that even a thing? Is there another app I can download to have access to my contacts with imessage?

That comes with iOS 5 (Settings>General>About>Version) and only the 3G abd later iPods can go to iOS 5 or later
Identifying iPod models

I'm using iphone 4 but could not backup or update the phone. Am forced to restore the phone to factory settings. All it shows was a itunes and plug. What am i supposed to do?

I was prompted with the 'No Service' message. When i tried to switch it on again, it showed the iTunes icon and plug. When I tried connecting it to iTunes, I was prompt to restore the phone to factory settings. No updates or backup was allowed. What does this means? I have never done any backup for this phone. Someone please help.
Thank you.

Correct.
That is why it is both Prudent and Recommended to Backup on a regular basis... at least Weekly.
How to BackUp > http://support.apple.com/kb/ht1766
What gets Backed Up
iTunes http://support.apple.com/kb/ht4946
iCloud http://support.apple.com/kb/PH2584

Restore the system to factory settings

Hi, I am upgrading my iMac (mid 2007- OS X) and would like to know how to restore the system to factory settings or at least purge all personal data before giving it away.
Thanks,
Dan

If you restore it using the Command and R keys to restart on the recovery drive, you end up with a system that is tied to your Apple ID and cannot be updated or changed by the buyer.
The alternative is to call Apple Support, 1-800-MY-APPLE and ask for a set of install disks for that machine...they will need the serial number to send the right disks. Threre is a charge around $16 for those disks.

I bought a mac 2 days ago and transferred some files on there using migration assist which I did not want to. How do I restore my imac to factory settings so I can start again?

I bought a mac 2 days ago and transferred some files on there using migration assist which I did not want to. How do I restore my imac to factory settings so I can start again?

Look in /Users folder. You can go to System Preferences > Users & Groups, open the lock and "-" delete the account it created.
This is a problem whenever you use migration assistant after the initial install. The proper way to run Migration Assistant is in Setup Assistant when you first boot your Mac. I don't know why Apple isn't clearer about this issue.

After upgrading to IOS 8 on my iPad I constantly get a temperature warning despite the fact it is cool. Did not happen with IOS 7. I have restored the iPad to factory settings with the problem not resolved.

After upgrading to IOS 8 on my iPad I constantly get a temperature warning despite the fact it is cool. Did not happen with IOS 7. I have restored the iPad to factory settings with the problem not resolved.

Hey, I've got the same problem. Did you find any help or solution by now?

I have just purchased a new iphone 5, just wanted to know that what is the best way to insure my iphone

i have just purchased a new iphone 5, just wanted to know that what is the best way to insure my iphone

Contact yor carrier. Your carrier may have some Mobile Insurance that you pay a certain amount per month to insure your device. Most carriers require you have the device less than 30 days in order to insure it. If your carrier is AT&T, AT&T has mobile insurance for only $6.99 per month. AT&T has open enrollment for their mobile insurance now. So anyone has an AT&T line can get insurance coverage for their device.

HT1414 When I record videos, there's no sound recorded. But I tried recording a voice memo, there is a voice/sound recorded. Mobile technicians said I need to restore the phone to factory settings. HELP :) thanks!

When I record videos, there's no sound recorded. But I tried recording a voice memo, there is a voice/sound recorded. Mobile technicians said I need to restore the phone to factory settings. HELP thanks!

When I record videos, there's no sound recorded. But I tried recording a voice memo, there is a voice/sound recorded. Mobile technicians said I need to restore the phone to factory settings. HELP thanks!

HT4913 I have recently purchased a new iPhone, but my husband has the iTunes account on his email. We want to set up separate accounts however we want to share all of our music from iTunes. Is there a way to only share music only (not contacts, apps, etc)

I have recently purchased a new iPhone, but my husband has the iTunes account on his email. We want to set up separate accounts however we want to share all of our music from iTunes. Is there a way to only share music only (not contacts, apps, etc)?

You are most welcome
Each post should have the text "this helped me" or "this solved my question," or something similar. Just click on whichever one applies to that particular post!
This tutorial has more info.
~Lyssa

I cannot play some songs on itunes, I get a prompt for an old email address which not longer exists and I don't know the password. HOw can I get them authorized to my new email address and password?

I cannot play some songs on itunes, I get a prompt for an old email address which no longer exists and I don't remember the password. How can I get these tunes transferred to my new email address and password?

In one of the help pages for managing your Apple ID (http://support.apple.com/kb/HE40), it shows two separate sections, one for Apple ID and one for Primary Email address. When I go to manage my Apple ID, I see only a single section for both. Can the two be 'separated', especially when you face the situation of having to discontinue your email address for some reason?
I also noticed that when navigating to Apple ID Support Communities, it shows my nickname 'dishdy'. How and when did I insert this? In the current sequence for creating an Apple ID I don't see this. In my current profile I don't see this.
In any case, I have freed myself from my previous Apple ID (@artemis.it) on my iPhone.
Thanks for your help.

TS4062 I had to restore my computer to factory settings now i can't sync my phone to my computer,help please

I had to restore my computer to factory settings now I can't sync mine and my husbands IPHOne to my computer

See Recover your iTunes library from your iPod or iOS device.
tt2

I am unable to change or delete my iCloud ID, it is prompting sign in using an old email address that used to be my Apple ID, others have had this same problem but the answer seems to be to delete the iCloud account but I can't do that.

I am unable to change or delete my iCloud ID, it is prompting sign in using an old email address that used to be my Apple ID, others have had this same problem but the answer seems to be to delete the iCloud account but I can't do that, because when I select delete account it prompts me to sign in on the old email address which doesn't exist anymore!! Please help!

Welcome to the Apple community.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
This article provides more information about Activation Lock.

I recently purchased a new Iphone 5C and want to give my Iphone4S to my husband to use. An old email id that no longer exists keeps popping up and I cannot restore the 4S to factory settings so he can use it as his own. Any suggestions?

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