I recently purchased a refurbished macbook. I try to open the itunes store and it wont connect to it.

I just got this macbook today refurbished as a starter mac. I have never used a mac before. One of the first things I tried to do after connecting to my wifi was log in to my itunes account on itunes. It said that it could not connect to the store and to check my network connectivity... I am online right now on it so what am I missing?

You have to understand the difference between an Update and an Upgrade.
An Update is a free change to add to the base code or as a bug fix within an existing Operating System. Such as the .11 added to 10.4.
An Upgrade is a complete new Operating System that must be purchased. Such as 10.5 Leopard to 10.6 Snow Leopard.
10.5 Leopard was based on Power PC code and was written for Power PC Macs with code added to allow it to run on Intel processors.
10.6 Snow Leopard has completely rewritten code and only runs on Intel Macs.
10.7 Lion used some 32 bit which allows it to run on Late 2006 through Early 2008 MacBooks and a lot of 64 bit code.

Similar Messages

  • Whenever I try to open the iTunes store, it won't load.

    Whenever I try to open the iTunes store, the page will load about halfway and then a blank white screen will appear. I don't receive an error message or anything. The only thing that I can view is my iTunes account settings. I have tried uninstalling and reinstalling iTunes several times but it hasn't solved the issue. Any suggestions would be greatly appreciated.

    I had the same problem.  I went into software updates and updated security, and two other updates (can't remember exact updates) then restarted my macbook.  My macbook wouldn't start! 
    I found information about restting the SMC (System Management Controller).
    Unplug the power adapter.
    Remove the battery.
    Hold the power button down for 5 secs.
    Reconnect the battery and power adapter.
    Press the power button.
    My Macbook started up and I opened up itunes and the itunes store opened up with images.
    I think the resolution was the software updates, but I'm not 100% sure so I included every step that was made.

  • I only see a blank white screen when I try to open the itunes store.

    I have an iMac running OS X 10.8.4 and cannot view the itunes store.  My library shows but the store is a blank white screen.  On my macbook at home with the same system it works fine.

    Hi Jim,
    I am having the same problem so I followed your advice and signed out, restarted, and signed back in. It let me look at my account in the itunes store but when I try to leave my account and go to the actual itunes store, it is still just a blank white screen. There are home, music, movies, etc. tabs. Movies and tv shows both have a black screen but the rest are white. Do you have any other suggestions?

  • When i try to open the itunes store in itunes,windows closes it after not finding a solution for the problem.I have uninstalled and reinstalled the Itunes software. I am running Win 7-with IE10-any help?

    When I selected the Itunes store on my win PC today-the program was closed by windows with windows saying there was a problem. I tried a couple of times and then uninstalled the itunes software and reinstalled it with the same results. The program has always worked before but I have not used it recently since the Ipad now receives it's software updates right off the router. I am running Win 7 with IE10. Anyone with the same problem?

    My post has been viewed 24 times, and yet have had no answers. I have always like adobe products, however if this is the type of support they offer, I will never purchase another product of theirs. The issue I am having is the same issue many others have had, and yet no answer. Poor customer service!

  • I try to open the apple store and in a few seconds the aplication close, why?

    hello?

    Try a reset by pressing the home and sleep buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.

  • When I try to open the iTunes Store, iTunes closes every time (iTunes 10.5 for Mac, running on Snow Leopard)

    Gives the following error:
    Process:         iTunes [209]
    Path:            /Applications/iTunes.app/Contents/MacOS/iTunes
    Identifier:      com.apple.iTunes
    Version:         10.5 (10.5)
    Build Info:      iTunes-10509941~1
    Code Type:       X86 (Native)
    Parent Process:  launchd [122]
    Date/Time:       2011-10-20 16:06:16.467 -0500
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          40702 sec
    Crashes Since Last Report:           64
    Per-App Interval Since Last Report:  2149 sec
    Per-App Crashes Since Last Report:   4
    Anonymous UUID:                      F11E4541-C646-46E0-893C-A4274E6BAB04
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Dyld Error Message:
      Symbol not found: __CFURLStorageSessionGetDefault
      Referenced from: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
      Expected in: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
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    0x99d14000 - 0x99d45ff7  libGLImage.dylib ??? (???) <1AF72191-087A-5D75-B3B9-3F537315F635> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x99e9c000 - 0x99ec0ff7  libJPEG.dylib ??? (???) <EA97DEC5-6E16-B51C-BF55-F6E8D23526AD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x99ec1000 - 0x99ef8fe7  libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <7DCB5938-3140-E71A-92BD-8C242F30C8F5> /usr/lib/libssl.0.9.8.dylib
    0x99ef9000 - 0x99f01ff7  com.apple.DisplayServicesFW 2.3.0 (283) <48D94761-7340-D029-99E3-9BE0262FAF22> /System/Library/PrivateFrameworks/DisplayServices.framework/Versions/A/DisplayS ervices
    0x99f02000 - 0x99f79ff3  com.apple.backup.framework 1.2.2 (1.2.2) <FE4C6311-EA63-15F4-2CF7-04CF7734F434> /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
    0x9a054000 - 0x9a0c2ff7  com.apple.QuickLookUIFramework 2.3 (327.6) <74706A08-5399-24FE-00B2-4A702A6B83C1> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
    0x9a0c3000 - 0x9a285feb  com.apple.ImageIO.framework 3.0.4 (3.0.4) <027F55DF-7E4E-2310-1536-3F470CB8847B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x9a286000 - 0x9a342fff  com.apple.ColorSync 4.6.6 (4.6.6) <7CD8B191-039A-02C3-EA5E-4194EC59995B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x9a343000 - 0x9a354ff7  com.apple.LangAnalysis 1.6.6 (1.6.6) <97511CC7-FE23-5AC3-2EE2-B5479FAEB316> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x9a399000 - 0x9a39bff7  com.apple.securityhi 4.0 (36638) <38D36D4D-C798-6ACE-5FA8-5C001993AD6B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0xffff0000 - 0xffff1fff  libSystem.B.dylib ??? (???) <ADF8138B-2384-2FC0-CCBF-C4721B53568A> /usr/lib/libSystem.B.dylib
    Model: MacBook4,1, BootROM MB41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.31f1
    Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.42.4)
    Bluetooth: Version 2.4.0f1, 2 service, 12 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: FUJITSU MHY2160BH, 149.05 GB
    Parallel ATA Device: HL-DT-ST DVDRW  GSA-S10N, 6.81 GB
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8501, 0xfd400000
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8205, 0x1a100000
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x0229, 0x5d200000
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x5d100000

    Doublechecking. Have you tried the iTunes Store loads partially or returns "Error 306" or "Error 10054" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document?
    iTunes: Advanced iTunes Store troubleshooting

  • I try to access the itunes store and my bar goes halfway and stop. Please help

    I am trying to access the Itunes Store and my bar goes halfway and stop.
    Please help.

    Is it endlessly saying "Accessing iTunes Store"? Or is something a bit different going on?

  • HT201272 I downloaded an album but one of the songs is corrupted, it only plays for about 4 seconds. When I try to re-download using the iTunes Store and "Purchased", it won't give me the option to download it again. How can I get the song I PAID for!!??

    I downloaded an album but one of the songs is corrupted, it only plays for about 4 seconds. When I try to re-download using the iTunes Store and "Purchased", it won't give me the option to download it again. How can I get the song I PAID for!!??

    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting that track from your iTunes library and redownload it via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes.
    If you aren't in a country where you can re-download music or if it re-downloads in the same state then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
    If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • HT4913 I have recently purchased a new iPhone, but my husband has the iTunes account on his email. We want to set up separate accounts however we want to share all of our music from iTunes. Is there a way to only share music only (not contacts, apps, etc)

    I have recently purchased a new iPhone, but my husband has the iTunes account on his email. We want to set up separate accounts however we want to share all of our music from iTunes. Is there a way to only share music only (not contacts, apps, etc)?

    You are most welcome
    Each post should have the text "this helped me" or "this solved my question," or something similar. Just click on whichever one applies to that particular post!
    This tutorial has more info.
    ~Lyssa

  • HT5731 How can I download my TV episodes to my Macbook Pro. I bought them from my iPad2, and I looked for them with the same AppleID on iTunes Store and they wont download to my iTunes.

    How can I download my TV episodes to my Macbook Pro. I bought them from my iPad2, and I looked for them with the same AppleID on iTunes Store and they wont download to my iTunes.

    What country are you in ? Depending upon what country that you are in then you might be able to redownload them on your Mac's iTunes via the Purchased link under Quicklinks on the iTunes store homepage
    If you're not in a country where TV programmes can be redownloaded then connect the iPad to your Mac's iTunes and use the File > Devices > Transfer Purchases to copy them over from your iPad

  • I purchased a song from the itunes store and down loaded it to my ipod. The song will not play. I attempted to listen to it on my computer and itunes asked me to authorize my computer. I did so and it told me I authorized one out of five computers .

    I purchased a song from the itunes store and downloaded it to my ipod and it will not play what happens now?

    If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copy of the track and try redownloading a fresh one. See the following document for instructions:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    Otherwise, I'd report the problem to the iTunes Store.
    Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
    Find the item that is not playing properly. If you can't see "Report a Problem" next to the item, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

  • Why can't I buy an In-APP purchase? It says that I can not connect to the iTunes Store and that I will have to contact iTunes Store Support.

    Hey everyone
    With my iPhone 4S I purchased the NAVIGON Europe App, downloaded needed files and maps within the App and all worked fine. But when I try to buy certain add-ons via In-App purchase I get a window telling me that it can'T connect to the iTunes store and that I have to contact iTunes store support.
    This is what I have already tried to make it work:
    Reset my iphone via iTunes (set it up as new iPhone)
    Changed itunes store payment option from Click&Buy to credit card
    restarted iPhone several times
    scratched my head
    checked restrictions under settings in iPhone: all is correct; in-App purchases allowed
    chewed my lip
    finally sent a message to the itunes store support.. waiting for their answer
    no changes so far. I still get the same error message.
    Any ideas?
    hugs
    malzi

    You will need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Received the following error message while trying to install icloud 3.1 and my iTunes stops when I try to access the iTune store, Microsoft.vc80.CRT,type="win32",ver="8.0.50727.6195",processorArchitecture="amd 64".HRESULT:0x800703EE.

    Received the following error message while trying to install icloud 3.1 and my iTunes stops when I try to access the iTune store, Microsoft.vc80.CRT,type="win32",ver="8.0.50727.6195",processorArchitecture="amd 64".HRESULT:0x800703EE. Recently upgraded to windows 8.1 then everything just wouldn't work properly

    Could you solve this problem? I have similr problem. I can't upgrade Itune it generat the error below. I already unistall de all version but the error still appear. Could you help?

  • Unknown error (-50) when I try to access the itunes store.

    I keep getting an unknown error (-50) when I try to access the itunes store. I have the latest version of iTunes and I am running windows xp service pack 3. I never had trouble before. I am getting frustrated as I cannot even find a good phone number to talk to a live person to complain. Any help would be appreciated.

    iTunes Store- "Error (-50)" when downloading purchased content

  • TS1389 I've purchased an album through the itunes store and every track plays except one which continually asks me to authorise my computer.  I've tried all the steps suggested above but still no joy.  Anyone have any ideas what i can do next?  Thanks  Pa

    I've purchased an album through the itunes store and every track plays except one which continually asks me to authorise my computer.  I've tried all the steps suggested above but still no joy.  Anyone have any ideas what i can do next?  Thanks  Paul

    Sounds like you have a "damaged track" or "damaged file".
    This worked for me today downloading Kendrick Lamar's new Album "good kid, m.A.A.d city".
    My situation: I bought the album today for my Mac,  MacBook Pro, iPad 2, and iPhone 4S devices.
    Issue: One song (only on my MacBook Pro) would not play, instead display "
    EX: left"
    Solution: 1. Manually delete the song (giving you the error) permantly from the authorized computer.
    2. Open iTunes, Click iTunes Store (left sidebar), and locate Quick Links and then click Purchased to proceed.
    3. Click "Not On This Computer", find the song that wouldn't play, and re-download it again.
    4. Check your Music Library for your song (Should download inside the associated album) and hit play.
    EX: (Song I purchased that wouldn't play because of authorization, playing)
    Enjoy!

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