I recently purchased a song on iTunes, with around five dollars on my iTunes store credit. After making the purchase money was taken from both my store credit and my credit card associated with the account. Why?

I recently purchased a song on iTunes, with around five dollars on my iTunes store credit. After making the purchase money was taken from both my store credit and my credit card associated with the account. Why? The incident is extremely annoying and I am dissapointed with Apple's services. With Apple being a fortune 500 company, why would it resort to ripping off a customer.

If you were instructed to call them, then that's what you should do. They will probably need to verify your identity before helping you with the security question.

Similar Messages

I have two iPhones. I just backed up all my photos on my old phone using iCloud but when I log into iCloud on my new iPhone nothing appears? The GB for the photos has been taken from my iCloud allowance so how do I retreive them on the new phone

I have two iPhones. I just backed up all my photos on my old phone using iCloud but when I log into iCloud on my new iPhone nothing appears? The GB for the photos has been taken from my iCloud allowance so how do I retreive them on the new phone

if you have a laptop just transfer them that way
open the iPhone folder then DCIM then copy all photos off your old phone then open iPhone folder for the new phone the DCIM and paste all photos in their

Bought something from an App and never recieved them but money was taken from account. How to get money back?

I purchased extra turns on the Emoji Pop game app but never recieved them but money was taken out of my bank account. I ended up clicking buy a couple times because it wasn't going through and having me sign in my Apple ID. It took about $10 out of my account for a $1.99 purchase but didnt get what i bought.

https://expresslane.apple.com/

I purchased something on an App, the money was taken from my credit card, but the purchase from the app became an error and told me to contact iTunes support.

After downloading the Sims app, i purchased items from it. I checked my credit card account and the purchase was made, but after checking the app, the items i payed for weren't there. A message saying "Error: contact iTunes support" popped up. I just want to know why my purchase wasn't returned with the items i payed for. And if im not going to get them, how can i get my money back.

Contact iTunes support:
Contact iTunes

How to add a new metadata field to iPhoto where new field is calculated as age in years and month based on a specific date and the date photo was taken ? I want to calculate and display the age of my two kids on every photo.

Hi
How can I add 2 new metadata-fields to every photo in iPhoto ?
The new fields should state the age of my kids in years and months based on the date that they were born and the date that photo is taken.
Exampel:
My son is born 01.01.2010
My daughter is born 01.01.2012
Photo taken by data
Aage of son
Aage of daughter
01.07.2011
1 year 6 month
not born yet
01.01.2014
4 year 0 month
2 year 0 month
I would like to be able to search by kids age and get the info displayed when doing slideshows.
How to do this in iPhoto ?
Any alternatives to accomplish the same ?
Kind regards

It can't be done with iPhoto. There are some DAM (digital asset management) applications that can write to other IPTC fields that iPhoto can't read. One such app is Media Pro 1.
However you would have to calculate the age for each date and add it to one of the fields. There are online age calculators that can do that for you: Age Calculators
If you go thru that much trouble then use iPhoto, make the calculations and add the age to the Description field. Then you can use Smart Albums to search for 1year 6 month text.
OT

Too much money was taken from my account

I purchased a song for 99p and 3.00 was taken my my bank and that was also money taken from my gift card

Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

Money was taken from my account

hello. Turkish lira withdrew money from my second account. Had to be paid back. but was not paid
screenshoot: http://abload.de/img/image3rxv1.jpg

For info we are fellow users here on these forums, you're not talking to iTunes Support nor Apple.
Have you added or changed your credit card details on your iTunes account ? If you have then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to the same name and address as on your iTunes account - if that is what the charge is for then it's your card issuer that should remove it from your card, which most card issuers do within a few days or so.
Store holding charge : iTunes Store & Mac App Store: About payment card authorization holds - Apple Support

External drive changed from F to G drive and folders that were associated with F cannot be found when trying to open them in develop mode

how have I changed the drive from F to G and how do I access from F now or how do I transfer to G

You need to relocate the folders in the library. Read here.
Do this on the topmost folder that is showing a '?'.

HT201272 I purchased extra power from a big fish game, the money was pulled from my account but was never given the stuff I purchased, I have spent hours trying to look for a solution, what a waste, the money went to Apple, the game was called FOUND hidde

I purchased stuff for a game I play, did not receive the stuff but money was taken from account, normally it goes through with no problem but tonight it just stopped
Apple got the money but I did not get what I purchased

You can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Bought programs from iPad, but didnt download tem, said temporarly offliner, but The Money elas taken from my account, Bought programs from iPad, but didnt download tem, said temporarly offliner, but The Money elas taken from my account

HI,
i bought some programs from my iPad, but it didnt download, and The Money was taken from my account.

Which means you can now download them to any of your iOS devices that use that AppleID.

I forgot to enable sync on multiple devices hence I lost the data that was synced from my desktop.

I had enabled firefox sync only on my desktop and forgot to enable sync on multiple devices.
I lost the data that was synced from my desktop as I have re-imaged my system with new OS and when i login into the sync account none of the bookmarks are recovered.
Can Firefox team provide me the data that was synced?

Hi darikere,
Unfortunately Sync was not meant to be a back up service. I am sorry for the inconvenience.

HT204266 I have redeemed points on my account but, when I try to buy a song I tunes doesnt use them it tries to access the credit card associated with the account for payment.

I have redeemed points on my account but, when I try to buy a song I tunes doesnt use them it tries to access the credit card associated with the account for payment. How do I tell this thing to use the points instead. duh

By 'redeemed points' I assume that you mean that you've redeemed an iTunes gift card onto your account (?). If you do then are you trying to buy songs for yourself or are you trying to gift them - you can only gift items from a credit card, an account's balance can't be used for gifting. If you are buying for yourseflt and you are being asked to enter/verify a credit card number then are you currently in the country where your iTunes account is based ?

1) I have multiple accounts at the iTunes store and none are now associated with my purchases...I think because passwords have been associated with various id's and I can't log in and access those purchases. I want to get back to being able to use one i

1) I have multiple accounts at the iTunes store and none are now associated with my purchases...I think because passwords have been associated with various id’s and I can’t log in and access those purchases. I want to get back to being able to use one id and password and be able to access those purchases.
2) When I upgraded my iPhone 3gs, to the latest version 5.0.1 (9A405), is when I noticed that i couldn’t update my applications. There are two names/accounts on the phone and prior to the update there was just the one. I have tried entering every conceivable password that I have ever used and get the incorrect password error every time. The apps on the iPhone are apparently associated with several/different accounts. I just want to get everything back to the way it was. One id and one password with purchases associated with just one account that can be updated on my computer as well as my iPhone.

Hello sadiepix,
The following article details several things that can be done to quell iTunes' constant need for authorization.
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Cheers,
Allen

I just got new ipad mini....I want to delete all of the music that was synced from my itunes account. I have went through and deleted some songs one by one but some have a cloud icon with a red arrow on them.....is there a simple way just to delete them?

I just got new ipad mini....I want to delete all of the music that was synced from my itunes account. I have went through and deleted some songs one by one but some have a cloud icon with a red arrow on them.....is there a simple way just to delete them?

Yes there is. Those songs are not actually on your iPad. They are in iCloud ready for download if you choose to do so. If you want to remove them go to Settings>iTunes & App Store>Show All>Music>Off. You can also do this in Settings>Music>Show All Music>Off.

I was gifted a app store 50$ gift card but it wont let me use it because I'm in the UK store. I can't change my location because of the credit card associated with the account and my phone number please help

I can't change my location because of the credit card associated with the account and my phone number please help

Gift cards are country specific.
They can only be used inside the borders of the country of issue.

I recently purchased a song on iTunes, with around five dollars on my iTunes store credit. After making the purchase money was taken from both my store credit and my credit card associated with the account. Why?

Similar Messages

Maybe you are looking for