I recently purchased a subscription to Creative Cloud but only have access to trial versions of the apps. What should I do?

Every time I try to download apps to my creative cloud desktop app, it only allows me to use trial versions of every application. But, I just paid for a subscription. What should I do?

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
http://www.adobe.com/products/creativecloud/faq.html
http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

Similar Messages

  • I bought creative cloud, but it still keeps in trial version

    I bought creative cloud, but it still keeps in trial version. and I click "Join Now" on photoshop startup window, it will forward me to buy creative cloud. I can't find any place for register or enter serial code, I don't know how to do, please help! Thanks!

    I tried to find it everywhere and don't see "license this software", I m using Mac OS X 10.9.5

  • I've just purchased the 12 month Adobe CC plan and only have access to trial versions. Why is this?

    I've just purchased the 12 month Adobe CC plan and only have access to trial versions. Why is this?

    Log out of your Cloud account... Restart your computer... Log in to your Cloud account
    http://www.adobe.com/products/creativecloud/faq.html
    http://helpx.adobe.com/creative-cloud/help/install-apps.html to install or uninstall
    http://forums.adobe.com/community/download_install_setup/creative_cloud_faq
    What it is http://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
    Cloud Getting Started https://helpx.adobe.com/creative-cloud.html

  • I have the subscription of creative cloud but my software appear as trial

    I have the subscription of creative cloud. I think I purchased the software on the brazilian store. The software is in English the way I prefer. I want them in English. But they appear as trial versions. Help please.

    Hi All,
    When an application asks for a serial it means that the application can't see your subscription .Please verify this points :
    1 - Clean hosts file from Adobe entries ( Already checked ).
    2 - You're connected with a wrong email address .(verify this on CC desktop preferences menu .
    3 - Your opm file is corrupted > close CC desktop and delete opm.db from ( Don't let it on the trash )  :
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
    4 - You bought a subscription for english only and you install it in another language ( you must have a multi language subscription in this case ).
    5 - You have an internet connection behind a proxy that blocks the applications ( If you don't have a proxy ,verify on your browser ( safari or IE ) and uncheck all proxy options )
    Regards,.

  • I just purchased Creative Cloud, but it won't let me down load the app I paid for

    I just purchased Creative Cloud Photo and it won't let me down load the apps, let alone even let me get to the page to down load.

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -and try some steps such as changing browsers and turning off your firewall for downloads
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I have a PC and I would like to cancel my annual subscription to Creative Cloud Photography plan Student and Teacher Edition (one-year, prepaid). What should I do?

    Thank you guys for a solution!

    If it's prepaid it will simply run out if you don't refresh it. Otherwise there is nothing to cancel and there's no refunds on this.
    Mylenium

  • Why am I told that I only have a free trial version when I have a subscription to the Creative Cloud

    I have a subscription to Creative Cloud (student and teacher version), but whenever I open one of the Adobe programs (installed using the Adobe Application Manager after signing in with my Adobe ID), I am told that I only have a trial version of the app. I am given the options to register the software or continue with trial. When I try to register, it tells me that I will sign in with my Adobe ID. After signing in, it asks me to input a serial number, but I never got a serial number so I can't do anything. Can anyone explain what's going on?

    CS6 applications in Creative Cloud unexpectedly revert to trial mode
    Mylenium

  • I have a full Team subscription to Creative Cloud, but type kit does not allow me to use some fonts. Do I have to pay extra to have more fonts available to me?

    I have a full Team subscription to Creative Cloud, but type kit does not allow me to use some fonts. Do I have to pay extra to have more fonts available to me?

    Hi drewacg,
    I'm sorry that you ran into trouble with this.  Are you the administrative contact on your Creative Cloud team subscription?  The admin user doesn't receive the same set of services as a full seat, so you will have a Typekit Trial plan instead of the Portfolio plan.
    You have the option of upgrading to the Portfolio level, though. If you would like to do that:
    1) sign in at https://typekit.com/login with your Adobe ID and password
    2) visit typekit.com/plans, and select the "upgrade" option underneath Portfolio
    Your Typekit plan upgrade will be billed separately from your Creative Cloud payments. The Portfolio plan is $49.99/year.
    I hope that this helps!  If you have any questions, please feel free to send your Adobe ID information to [email protected] and we can look into it further for you. Best,
    -- liz

  • My Creative Cloud installer has frozen at "Please wait while Windows configures main"  What should I do?

    My Creative Cloud installer has frozen at "Please wait while Windows configures main"  What should I do?
    Help

    Problem Solved    Problem Solved    Problem Solved  windows configures hp product assistant
    Removed all HP Software
    Purchased a Brother Printer
    Loaded Brother Software and all is well
    Put the HP Printer and Software in the trash

  • Hi, i want to buy a licence of Creative Cloud, but i have one question... Whats the best choose for a little enterprise?? And if i buy a Single Person Licence, on how many pc's can i install the suite??

    Hi, i want to buy a licence of Creative Cloud, but i have one question... Whats the best choose for a little enterprise?? And if i buy a Single Person Licence, on how many pc's can i install the suite??
    Thanks for helping

    no, that's incorrect.
    you can activate on 1 mac and 1 pc, or 2 pc's, or 2 mac's, concurrently.
    i have cc installed on 2 pcs and 1 mac.  i can only activate 2 at any one time which works well for me because my pcs are at home and my office and i use them most of the time.
    but when i travel i take my macbook so i just deactivate one or both of my pcs (uninstalling is not needed) and sign in to my macs cc app.

  • I try to login to Creative cloud, but it just keep on "loging in" with the loading circle, it never stops.. please help

    I try to login to Creative cloud, but it just keep on "loging in" with the loading circle, it never stops.. please help
    i have tried to reinstall it, disabled the UAD or what its called.. i dont know what to do with it to be honest

    Mac Spinning Wheel https://forums.adobe.com/message/5470608
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Mail on my cloud, mail on my computer, BUT ONLY mail from myself is on my iphone? what should i do,

    Mail on my cloud, mail on my computer, BUT ONLY mail from myself is on my iphone? what should i do,
    have synched with itunes,
    have deleted account on iphone and set it up again but still i only see mail from myself to myself and none of the other mails i have on my computer or my cloud?
    How do i fix this?

    Now i see that its mail from one of my aliases that i got on my phone but nothing else.
    have deleted this acount from the phone several times but still i only see mail from one of my aliases.

  • If I buy the Creative Cloud, will I have access to the CS6 apps as well?

    I was just wondering if the Creative Cloud Student bundle comes with both the CC versions and the CS6 versions of the apps. I am most interested in the CS6 version of Photoshop.

    Previous via Cloud http://helpx.adobe.com/creative-cloud/help/install-apps.html#previous

  • How do I register as a student when purchasing a subscription to Creative Cloud?

    I am frustrated by the system. Where do I register as a student when purchasing Creative Cloud from the Adobe site?

    Are you signing up using this link?
    https://creative.adobe.com/join/edu

  • Purchase a subscription to Creative Cloud from Kazakhstan

    Hello! Wondering whether you can now buy a subscription for individual users (individuals) to Creative Cloud from Kazakhstan (https://creative.adobe.com/plans?plan=individual&store_code=kz&locale=ru, План Creative Cloud для фотографов | Adobe Creative Cloud)? If possible, as I understand it, you can make a payment debit card of any bank in Kazakhstan (payment card with support through the Internet)? Thank you in advance for your help!

    I did some investigation regarding your query with the sales Team, you can contact them directly to get the accurate information. Adobe | Sales Inquiries
    http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-m atrix.pdf shows that online order can be placed for Kazakhstan.
    Regards
    Rajshree

Maybe you are looking for