I recently purchased an iPod Shuffle for my wife. I cannot get it to sync with my iTunes. I have an iPod Touch that I sync to my iTunes library. iTunes wont even receognize it. Any idead on how to get itunes to receogize the Shuffle?

I cannot get a recently purchased iPod Shuffle to be recognized in iTunes (which I sync my iPod Touch with). Does anyone know how to get iTunes to recognize it?

Try here > iPod shuffle troubleshooting and service FAQ
See: My computer doesn't see my iPod shuffle

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My ipod is not syncing all of the songs in my library. it has before but i had to restore the ipod. if i click on the songs in the library it wont even play them any more ....says it cant locate the file

my ipod is not syncing all of the songs in my library. it has before but i had to restore the ipod. if i click on the songs in the library it wont even play them any more ....says it cant locate the file?

Time you backed up so you can recover in the event of a crisis.
tt2

TS3297 I have purchased two films on iTunes that will not load surfs up and diary of a wimpy kid any ideas on how to contact iTunes to resolve issue

I have purchased 2 films from iTunes that I can not load any ideas on how to contact iTunes as I have paid for them but have been unable to watch as box comes up with can not load movie on one film and other film screen just keeps reversing back to original screen when you try to play it??? Be grateful for any help please.

I don't think there will be a solution to this. Exchange 2003 just isn't supported.

I downloaded zune and it messed up my itunes library any one knows how to get it back???

I downloaded Zune on my PC and most of my itunes library was moved or lost does any one know how to get it back??? Has this happed to anyone else out there???

Hello doylekavanagh120,
Thank you for using Apple Support Communities.
For more information, take a look at:
iPhone: Troubleshooting No Service
http://support.apple.com/kb/ts4429
Have a nice day,
Mario

HT201210 Hi, the App Store icon has been removed from my iPad even after synching and updating. Any suggestions on how to get it back to be able to update / purchase apps?

Hi, the App Store icon has been removed from my iPad even after synching and updating. Any suggestions on how to get it back to be able to update / purchase apps?

If you do not have, or remember, the passcode for Restrictions, the only option available to you is to reset the device to factory settings via itunes.

Although my ipod shows the number of steps, calories, and time, it no longer is saving it to the history. also when I open the history it takes me to May 2010 instead of the current date. Any ideas on how to get it to start recording the history again?

Although my ipod shows the number of steps, calories, and time, it no longer is saving it to the history. Also when I open the history it takes me to May 2010 instead of the current date. Any ideas on how to get it to start recording the history again?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
The missing apps could have been done by setting the Restrictions that can hid those apps. If the backup was made with those retrictions set the the Restrictions are also restored.
Thus, if you get it to work restore to factory settings/new iPod, not from backup
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

TS3623 I recently purchased a season pass for a TV show on my aple tv I downloaded th first episode and when I went to watch it it started to download again and is now frozen at "ready to watch in 44 minutes"?????

I recently purchased a season pass for a TV show on my apple tv I downloaded the first episode and when I went to watch it it started to download again and is now frozen at "ready to watch in 44 minutes"????? I have had it do the reloading process on an entire season of another show (very frustrating) but have never had it freeze up like this? any help out there?

There is no accessible storage so that is why it needs to reload. The time it take is dependent on your network. Not sure why it is freezing this time but you may want to try a reboot (hold the menu and down arrow for a few seconds until the light starts flashing and then release)

HT1212 it says my ipod is disabled for 22 million minutes. any ideas on how to get it unlocked without restoring it to factory settings?

it says my ipod is disabled for 22 million minutes. any ideas on how to get it unlocked without restoring it to factory settings?

By restoring from backup or waiting
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

Have an ipod and then got the wife an iphone4. all passwords are screwed up. she can not access playstore cuz she doesn't have password. i can not get find any help on how to get or update a password for the ipod. and then get her a separate password for

have an ipod and then got the wife an iphone4. all passwords are screwed up. she can not access playstore cuz she doesn't have password. i can not get find any help on how to get or update a password for the ipod. and then get her a separate password for her iphone. we need to save her photos, music, etc to ? icloud and the phone stuff to verizon cloud? so when she gets her new Iphone6 she can have all her "stuff" back on the new phone. hope this makes sense. please offer suggestions here or at [email protected] thanks for your help!

Oh no! I'm sorry to see there's a lot of confusion here and data shared, x-rayDon. We can definitely work to fix. This happens when two devices share the same Apple ID, so she will need to reset hers. She can do so by assessing this link Apple - My Apple ID. You will need to decide who will keep the account if want separate Apple IDs since purchases cannot be shared unless you do Family Sharing.
RobinD_VZW
Follow us on twitter @VZWSupport

I have purchased itunes match but the cloud will not load on my ipad 4.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

i have purchased itunes match but the cloud will not load on my ipad 4.it works on my iphone 5 & it originally worked on my ipad.the only music that will show up is stuff that i bought from the itunes store.any ideas on how to get this to work?

On the MBP, in iTunes, switch to Song view and enable the iCloud Status column by pulling down View > View options and selecting the option for "iCloud Status." Close the small window. Look for any tracks that have a status of "waiting." If you see several of them disable iTunes Match while holding down the Option key. Quit iTunes, wait a few seconds, then open it again and turn iTM back on. Let it compelete the scan. Wait until all tracks that are "waiting" have a status of either "matched" or "uploaded."
On the iPad, turn off iTunes Match then launch the Music app and let the contents clear out. Power cycle the iPad for good measure, then re-enable the service once all the tracks in iTunes have been processed.

About a year ago I purchased the student addition of the Adobe Creative suite 6 Design Standard and just recently purchased an additional computer for my home. Can I use the same disc that I previously purchased to download the program?

About a year ago I purchased the student addition of the Adobe Creative suite 6 Design Standard and just recently purchased an additional computer for my home. Can I use the same disc that I previously purchased to download the program?

Yes, as long as the machine meets the system requirements for the software you can install and activate it. Your license allows you to have the software installed and activated on two machines.

I just recently purchased a mini iPad for my child. It was set up in the Apple store with my Apple id. I now want to create an Apple id for my child and switch it over, how can I go about that. I already downloaded some of the games from my account.

I just recently purchased a mini iPad for my child. It was set up in the Apple store with my Apple id. I now want to create an Apple id for my child and switch it over, how can I go about that. I already downloaded some of the games from my account.

With a new account, you'll need to rebuy the games.
Each user should have their own icloud account, otherwise they end up getting the same emails, contacts, calendars, notes, reminders, etc. - usually not what you want. But if all have been sharing the same itunes ID, keep it that way, you can have different IDs for itunes and icloud.
If you already have another icloud account, and want to set it up on a device, then go to Settings>icloud, scroll to bottom of screen and tap Delete Account. This only disconnects the device from that account, no data is lost on icloud. Then enter the account ID that you want to use.
To create a new icloud account, go to
http://www.apple.com/icloud/setup/

HT201272 Hi guys...I have just got a new computer and want to get my library back up and running on it. However I seem to be missing some of my iTunes music purchases. Any ideas on how to get them back? They show up on my ipad but not my actual itunes acc

Hi guys...I have just got a new computer and want to get my library back up and running on it. However I seem to be missing some of my iTunes music purchases. Any ideas on how to get them back? They show up on my ipad but not my actual itunes account.

Hello there, Capricious13.
There are great pointers in the following Knowledge Base article. Depending on where you see the content and where you want to get it to, this should guide you to putting it in the right place:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

Okay i had to install Itunes onto my new OS because window's Vista messed up on me and i can't get any of my old purchases back from my account such as music and movies any ideas on how to get them back (i do not have the folder that contains old items)

Okay i had to install Itunes onto my new OS because window's Vista messed up on me and i can't get any of my old purchases back from my account such as music and movies any ideas on how to get them back (i do not have the folder that contains old items from the last itunes or anything from that OS because it had a virus and i just wanted windows 7)

Downloading past purchases from the App Store, iBookstore, and iTunes Store
Hope this helps,
JD

I recently used the migration assistant and now my music has not transferred and it wont play, any ideas on how to get all my music and films to actually work?

Hello,
I recently used the migration assistant on my old macbook air to transfer my data to my new macbook pro, yet it seems that my music and Films have not fully transferred over. i have used macs for a while now and haven't had any problems before, yet now itunes has the names of my music and films yet it can't locate the original file. any ideas on how to get this fixed? i don't want to buy all my music and films again.
Help?!
Thanks

Did the original files actually transfer? They would be in Music>iTunes>iTunes Music. You may just need to rebuild the library if the files are in that folder.
Clinton

I recently purchased an iPod Shuffle for my wife. I cannot get it to sync with my iTunes. I have an iPod Touch that I sync to my iTunes library. iTunes wont even receognize it. Any idead on how to get itunes to receogize the Shuffle?

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