I recently purchased Photoshop and Premiere Elements 13

I recently purchased Photoshop and Premiere Elements 13. Now, I have bought a new, faster computer. I am trying to move that software to the new computer but I can't figure out how to install it on the new computer.
What am I doing wrong?

I have purchased the same product, and I have my serial numbers but they are coming up as 'invalid' I am going around in circles at the moment trying to sort this out.

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Where can I download Photoshop and Premiere Elements 12?

I just purchased Photoshop and premiere elements 12, order number AD010421682 and the download process was confusing and I couldn't start it. I operate windows 7 64 bit.
Please contact me and help.
Brian McAdam
<Removed by Moderator>

you can download trials using the links below and activate with your serial numbers,
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements
if you need to contact adobe support, you can use live chat, http://www.adobe.com/support/chat/ivrchat.html

I accidentally purchased Adobe Photoshop and Premiere Elements for Windows, but I need it for Mac. Please advise.

I accidentally purchased Adobe Photoshop and Premiere Elements for Windows, but I need it for Mac. Please advise.

Return, cancel, or exchange an Adobe order

Is there any "simple" documentation on the steps to download and install Photoshop and Premiere Elements V13? The downloads seems to work but there's nothing clear on what do you do next.

I've been messing with computers since 1958 and I've never seen such a mess as trying to download and install the recently purchased copies of Photoshop and Premiere Elements Version 13. Slow downloads? Sure, but I can live with that. But once downloaded, what next? Look for a xxx.exe file somewhere in the pile? Read the "ReadMe" file? All I seem to get is unzipping some files with nothing leading me into the proper steps. I can't even seem to get off the ground. Everything I touch unzips and just lies there. I hate to think I've gone dumb after all of these years, but "user friendly" this is not. My "Your order confirmation" sheet gives me "Follow the instructions below to start using it today" and the first three steps work as you'd expect. Step 4 states "After you have completed the download process, your serial number will be displayed in the download center." Step 5 is "You can log back into 'Adobe Account Management' in the future to re-download your product or retrieve your serial number. ...." I have no problem with my serial number but there seems to be a lot missing between Steps 4 and 5. It would be nice to have this information as pretty standard "stuff. Computers are supposed to do super stuff without a lot of time-consuming problems with a simple process like installing the software. I'm feeling a bit hostile about this but it is a time-consuming, frustrating process.

Justin created a guide to using Favorites. It will help you a lot with what you seek. He has a link to it in this thread.
http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Exploiting-FiOS-TV-Favorites/m-p/9935

How many times can I install Photoshop and Premiere Elements 13?

How many times can I install Photoshop and Premiere Elements 13?

mbuenger
Are you referring to how many times can I install, uninstall, reinstall Photoshop Elements 13 or Premiere Elements 13 on the same computer?
Or, how many of your computers can have a same purchased activated serial number at the same time for either of these products?
If the former, I know of no limit.
If the latter, the answer would be as John as mentioned.
ATR

Which files need installation for Photoshop and Premiere Elements 9

In the list of files for download for the Photoshop and Premiere Elements 9 Plus package that I just purchased,
(Windows 7) there is a single "Premiere Content ALL" file of ~4.2GB. There are also 6 files called "Premiere
Content 1" (and 2 2nd 3), and "Premiere Content 1 HD" (and 2 and 3).
After smooth installs of the PSE and PRE programs proper, in doing the install of the "Premiere Content ALL"
file, it seems like the "Content 1-3 and 1-3 HD" files were included in it (judging by the file nmes flashing on
the screen during the install, and in poking around in the install directory).
What I would like to know is: are the 6 Content 1-3 and 1-3 HD file included in the Content ALL file, and if so,
are they at the same revision level as what's in the Content ALL file.
I don't want to just try installing the individual Content files over the ALL file install, as that might well screw
something or other up.
I tried getting an answer to this on the phone with Adobe support, but could not get an unambiguous answer
from either of the two support people I spoke to.
Any help would be appreciated.
Thanks ...
/kim

Thanks for the reply.   The real question though was/is are ALL the files contained in the 6 separate content archive files
(Content 1, Content 2, Content 3, Content HD 1, Content HD 2, and Content HD 3) also contained in the single archive
file called Content ALL?
Since I was unable to get a definitive answer to that question, I went ahead and downloaded all 7 of the Content archive
files, extracted all of the archived files in the *.7z files and compared the timestamps and sizes of the files in the 6 individual archives to the timestamps and sizes of the files from the "ALL" archive.   The files within the 6 archives matched those
in the ALL archive.
And since the sizes of all 7 *.exe files are identical, I suspect they are all the same and simply invoke an unarchiver
for their respective 7z file, using their own filename as the argument to the builtin program.
The overall result is that I have verified to my own satisfaction that the contents of the 6 individual Content XX files
*are* contained within the single Content ALL file.
It would have been NICE if Adobe had bothered to TELL their customers that, so they wouldn't spend twice the time in
downloading 6 unnecessary files which in reality just duplicate the ALL file.   Plus in my case, spending an hour or
two verifying that the contents of the 6 files were also in the ALL file.   Sheesh.
C'est la vie ...

Cannot activate Photoshop and Premiere Elements 13 on Mac

my hard disk crash and I have to reinstall Mac OSX on my system. After new Yosemite OS installed, I restore all user apps and data from Time Machine. After entire, Elements Organizer 13 started to behave abnormally. The app open with a help request dialog window in the middle of the screen, and I cannot close it.
so I proceeded to uninstall Photoshop and Premiere elements 13 and a,so Elements a Organizer using built in Uninstaller
aafter uninstalled, I proceed to reinstall both app using the original app files ai download d when the apps were purchased.
it ask for serial number, I enter the serial correctoh but both app refuse to activate, stated that the serial cannot be validate and ask me to contact support
i do so and have chat with Adobe support for more than 30 minutes, no solution Offered which is so frustrating. I ask the tech support to provide me instruction an new serial key or method to solve this problem by mail. But there is no follow up at all.
what on Earth can I do to reinstall and activate both apps?
help pleaese. Adobe support is so disappointing.

I'm sorry to have to inform you that I am completely dumb! Therefore, any communication will be via e-mail. You can use <removed>, which is also my Adobe account.
Aggiornamento di Photoshop Camera Raw 9.0
Si è verificato un errore durante l'installazione di questo aggiornamento. Chiudete e riprovate più tardi. Codice errore: U44M1I210
Photoshop Camera Raw 9.0 update
It was an error during installation of this update. Close and try again later. Error Code: U44M1I210 "
Thanks for the assistance. My best regards.
Paolo

Adobe Photoshop and Premiere Elements 10

I purchased Adobe Photoshop and Premiere Elements 10, but the DVD will not load. Help!

It is possible the disc is defective. Can you read the contents of the disc? If you are unable to find a file that resembles an executable for the type of system you own, then you should contact support to confirm that your discs are faulty and they can probably point you in the right direction for obtaining new discs.
Here are some links to help make contact if you find the need to:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/
Aside from that...
You should be able to download the software as trials via the links below and use the serial number from the discs to activate.
http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site.

Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

Hi, I have bought Photoshop and Premiere Elements for windows, but I now have a iMac and would like to deactivate on the PC and transfer the programs to the iMac. Is that possible even do I bought it for Windows?

Normally an Elements purchase is good for both platforms. You should only need to download and install the Mac versions of the programs and install and activate them using the serial number you have from the opriginal purchase.

Photoshop and Premiere Elements Upgrade to V8

Hi,
I am very annoyed with Adobe. I just bought a copy of Photoshop and Premiere Elements 7 on Friday and guess what???
I have obviously opened and installed it and used it a bit. I cant believe that Adobe didnt mention/promote V8 in any way.
Anyway, does anyone know if there is a free upgrade to V8? Or is there a way I can reject V7 and get Adobe to exhchange it for V8?
Cheers

I agree. Adobe has always been great at this, unlike some other software companies. Corel comes immediately to my mind. Seems that they offered a US$20 off of the upgrade price, when Painter XI came out, and one had just bought Painter X. Whoopie!
Going back a bit, Adobe did not even charge shipping and handling for media, within the 30 days. One got the full box with manual (if provided), and new discs. Do not know exactly how downloads are handled, as I have never gotten any Adobe product, except in the full-boxed form.
If you purchased from the Adobe Store, they'll have your S/N and records, but I've have a copy of my receipt handy, just in case. If you bought from a retailer, have that receipt and S/N, when you make the call.
Good luck,
Hunt

Photoshop and premiere elements 12 Student and teacher edition:

Hi there,
i bought the student edition, entered everything recommended as name, etc, product code, sent a jpg file with school report and now i am waiting since three weeks for the serial number. What can i do?, photoshop and premiere elements 12 Student and teacher edition: i bought the student edition, entered everything recommended as name, etc, product code, sent a jpg file with school report and now i am waiting since three weeks for the serial number. What can i do?
greetings
luc

You might want to reconsider due to version 13 coming out a few weeks ago. MAybe you can change the purchase and exchange for version 13. In the meantime you could install the trial version and use those for 30 days while waiting for a serial number to appear.
Please see Return, cancel, or exchange an Adobe order -
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Get chat help with orders, refunds, and exchanges (non-CC)
http://helpx.adobe.com/x-productkb/global/service-b.html ( http://adobe.ly/1d3k3a5 )
PSE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements
PE 13 Trial - http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements

Photoshop and Premiere Elements Re-download

I bought Adobe Photoshop and Premiere Elements about a year ago and my primary computer crashed recently. I tried installing it onto my new computer and it wouldn't work. Is there a way I can download without having to pay for it over again?
Thank You!
- Mike

I could not find the downloads from the first link, but tried the one you sent and got this message when I clicked on the download link:
Access Denied
You don't have permission to access "http://trials2.adobe.com/AdobeProducts/PRE/10/osx10/PremiereElements_10_WWEFDJ.dmg?" on this server.
Reference #18.2fbb2117.1367084604.101eeb9c
- Mike

I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an

I bought the Adobe student version of Photoshop and Premiere Elements a few months ago - and now I am trying to use it, and the serial number that I have is incorrect - or it is only the registration number or something? It says I should have been sent an email with the serial number once the product was registered - But I never received this email. If anyone is able to help me with this issue - that would be great. the registration number is: PEPEP6-5578-6450-8871-9107 I am using a windows based system

If I were you I would first make sure CS6 was deactivated or signed-out. Then download Adobe's cleaner and remove cc, CS6 and any other creative application installed including Creative Cloud desktop application. Then install CS6 and use your CS6 serial number during the install to activate CS6 standard or extended which ever the serial number is for. CS6 Version 13.0 should the be activated. That level of CS6 is extremely bug ridden so be sure to the use CS6 menu Help>Updates to get CS6 updates. Windows should update to version 13.0.1.3 Mac to version 13.0.6. Not Subscription CS6 version 13.1.2...
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

I need to reinstall Photoshop and Premiere Elements 10. Where can I find the download link?

I need to reinstall Photoshop and Premiere Elements 10 on my Windows Laptop. Where can I find the download link?

If you registered your copy with adobe, you may find download links by going to the main page of adobe.com and clicking on My Adobe and working through the links there. If they're still available there, save the downloads this time, don't just run them, since adobe only makes those available for about 3 years.

(Photoshop and Premiere Elements 9.0) + (Photoshop cs5 extended) installed all at once any issues?

Hello,
1. I have Photoshop and Premiere Elements 9.0 currently installed. I would like to download and try Photoshop cs5 extended. I know they have different Camera Raw versions and other items different. Will they conflict with each other in any way? Will the newer camera raw support for Photoshop cs5 extended break the older camera raw support in Photoshop and Premiere Elements 9.0?
2. Was also thinking about downloading and checking out Lightroom trial, would the organizer in Photoshop and Premiere Elements 9.0 conflict at all with the bridge or whatever is used in Lightroom?
3. I love the quick touch ups and teeth whitening etc I can do in Photoshop Elements 9.0, is there a comparable tool in Photoshop cs5 extended or Lightroom? I mean I am sure you can do anything in Photoshop if you're good enough at it. But I like that in Photoshop Elements 9.0, it has the dummy version where I simply point highlight and click.
Thank you for your time,
J

Thank you Barbara B.,
Do you know if there is a basic reference somewhere on adobe for performing tasks on both pieces of software? Thanks to you I know how to replace the teeth whitening function, but what about for instance the "slimming" tool, or the eye lash darkening tool etc? I know I can google each tool I am sure. But is there a single "bible" like reference for the various commands or tool functions shared between the two? Are there any books you recommend etc?
Thank you for your time,
J

I recently purchased Photoshop and Premiere Elements 13

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