I recently purchased photoshop on an email, however when I go on creative cloud, its a different email? Please help
Hello there
I recently purchased photoshop on the internet on an email, however I already have used the photoshop trial on a different adobe account. So now I have purchased adobe photoshop on an adobe account, the adobe account on creative cloud is different, and I cannot change it so therefore I cant download it.
Sorry if this doesnt make sense, and thanks for reading
Why can't you change it? You should be able to log out and log in with the Adobe ID you bought the subscription for.
-Noel
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I purchased photoshop on friday from staples entered the code onto creative cloud I realize now it d
I purchased photoshop on friday from staples
entered the code onto creative cloud
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what can I do?Hi carynsterling,
Welcome to Adobe Forum,
I have checked & found that under the e-mail address registered here, no CC has been activated or assigned to you. Please contact Staples back for the redemption /VIN code.
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