I recently synced my partners phone because the screen is damaged,when i plugged the new one in,theres no record of any backup apart from my own phone,pls help shes going nuts

hi everyone hope you can help ive just synced my partners phone because shes due a new one because its damaged,ive plugged the new one in and the only backup points listed are from my phone and not hers,pls help?

You probably won't be able to use a Malaysian sim card in your phone.  If you purchased the phone from 3, then it is probably carrier locked to 3 and it won't work with any other sim card.
Nobody here can do anything to help you.  You need to contact 3, so you need to ring them or go back to the store where you purchased the phone.  Not a lot you can do other than activate with the original 3 sim card in situ so that the phone will work.
You can try activating the phone with the 3 sim card and then try swapping them, but I suspect that the phone is carrier locked to 3 and you need to contact them for help.  Noone else can do anything really except them.

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