I recently synced my phone and incoming callers are being identified as Unknown.

I recently synced my phone and now the incoming callers are being identified as "Unknown".

Please disregard this question...I contacted my service provider who has rectified the problem. The problem is not with the phone....thanks

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Hi! I have a library of around 1000 songs on my iTunes, I recently synced my phone and all was lost, my partner has the same songs on hers with a different sign in, but not backed up anywhere, any suggestion on how I can store her tunes in my account ???

Hi! I have a library of around 1000 songs on my iTunes, I recently synced my phone and all was lost, my partner has the same songs on hers with a different sign in, but not backed up anywhere, any suggestion on how I can store her tunes in my account ??? Then sync them to mine? When I sign her phone into her account I get a message warning that if I sync the dogs on her phone will be replaced by the ones in the library! But as there are no songs there I'm reluctant to continue!!! Please help this non techi guy.!!!!!

Hello Solid Buck,
Thank you so much for providing the details about the duplicate song issue you are experiencing. It sounds like you would like to remove the duplicate songs that will not play on your iPhone, but when you connect it to iTunes, iTunes only shows you one copy of the song on your iPhone.
In this situation, I recommend deleting the individual songs that do not play directly from your iPhone. I found the steps to do this on page 61 of the iPhone User Guide (http://manuals.info.apple.com/en_US/iphone_user_guide.pdf):
Delete a song from iPhone: In Songs, swipe the song, then tap Delete.
Thank you for using Apple Support Communities.
Best,
Sheila M.

I synced my phone and my apps are gone. How can I get them back?

I synced my phone and my apps are gone. How can I get them back?

They should be in itunes on your computer. Sync them back.
Otherwise:
How to redownload purchased apps from the App Store

I go to sync my phone and it says,"The iphone could not be synced because this computer is no longer authorized for purchased items that are on this iphone". When I go to authorize it says it's already authorized.

Getting frustarted with itunes. I had to recently do a hard reboot ny iphone and attempted to sync my phone to get m apps back. When I go to sync my phone and it says,"The iphone could not be synced because this computer is no longer authorized for purchased items that are on this iphone". When I go to authorize it says it's already authorized. Help!!!!

I first called apple and they patched me to a technician who ran a test and determined that I had a virus. He gave me some price quotes and who to call. After my conversation with him, which I knew was BS btw, I immediatley called Geek Squad with whom my computer has a warranty through after they installed virus software on my new laptop (4 months old). I had a VERY long online session where they ran several virus test and found nothing. Although I was VERY happy that my computer didn't have a virus, I still had the problem of my itunes not working. After several hours, he made sure that all of my apps were down loaded, and then restored my iphone to factory settings, and sync my device. It worked perfectly and all and I mean ALL 240 apps were downloaded back onto my iphone along with my music and all of my tones. When asked why my itunes was acting in that manner the answer that I got was,"...apparently you had a correct file some where in itunes and everything had to be reset". Regardless, everything is back to normal and I don't have to get a new phone or delete itunes from my computer. Hope this helps!

About two years ago I bought an Ipod (4), recently I bought an Iphone 4S. I just wanna transfer some songs from my old ipod to my new phone and I am not being capable to find a way in Itunes!! Any help???

About two years ago I bought an Ipod (4), recently I bought an Iphone 4S. I just want to transfer some songs from my old ipod to my new phone and I am not being capable to find a way in Itunes!! Any help???

Just transfer them from iTunes.
If they are not in iTunes. connect the iPod, then File > Devices > Transfer purchases.
Then connect the iPhone and sync these songs.

I recently synced my iPhone and now I cannot open my apps. They immediately pop back to home page.

I recently synced my iPhone and now I cannot open my apps. When I touch the app, it quickly opens and then pops back to my home screen.

Hello...I also have the same problem and cannot open some apps on my iPhone. I have tried downloading a free app but still this didn't help...rebooted phone etc.. Do you think it has something to do with my iPad? The problem started as soon as I transferred all my stuff onto it....any suggestions?? Thanks

HT6541 How do I get my pictures back from the update? They were photos synced from my previous phone and now they are gone. Please help!

i Just got an iPhone and I did not have icloud or iTunes yet. My photos from my previous phone were synced to my new phone and after the update they all disappeared. Please help me recover my pictures

If all you did was sync your phone, and if you haven't synced again since this happened, you can restore your phone from the backup that was created at the beginning of the sync process (camera roll photos are included in the backup). If you have synced again since this happened this backup has already been overwritten and your photos are lost. Also, if you restored your phone from the backup of your iPod, rather than just synced, then your photos are lost too.
If you have an intact backup that contains these photos, do the following:
Without connecting your phone, open iTunes on your computer and go to Preferences. On the Devices tab check "Prevent...from syncing automatically".
Connect your phone to your computer, right-click on the name of your phone when it appears in iTunes on the left sidebar and select Restore from Backup, choose your most recent backup to restore from.
When complete, you can go back to iTunes>Preferences>Devices and re-enable automatic syncing.

My MacBook Pro was stolen last night. I need the serial number. It is not showing up on my devices list. My iPads and iPhones are. I have used it to to sync my phones and pads as well having it registered with apple. Any thoughts? Thanks

My MacBook Pro was stolen last night. I need the serial number. It is not showing up on my devices list. My iPads and iPhones are. I have used it to to sync my phones and pads as well having it registered with apple. Any thoughts? Thanks

Click here: https://supportprofile.apple.com/MySupportProfile.do
SIgn in with your Apple ID, the same one you used to access this support forum.
Hopefully, you will see a list of all the devices you registered with your Apple ID, including their serial numbers. Let me know how this works out.
Edit to add: If you enabled "find my imac" on your Pro, you ought to be able to remotely lock it, or even wipe its memory. Click http://www.icloud.com/ sign in with your Apple ID and click the big green "find my iPhone" icon (nevermind the name, it will find all your devices provided they're running Lion or iOS 5).
Then file a police report and nail the b*****d.

Today I deleted a gmail account using my computer. I also added a new work gmail address. Now I want to sync my phone and tablet with the new email address. I've looked all over and can't find out how to do it.

Today I deleted a gmail account using my computer. I also added a new work gmail address. Now I want to sync my phone and tablet with the new email address. I've looked all over and can't find out how to do it.
Peg

Hi there T&P63385!
Look no further! I have the answer for you! You can add a new email account to your android device by following these steps: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=31401
Now I do want to let you know that your phone has a "main" gmail account. If this "main" gmail account was the one you deleted it may be best that you reset your phone and activate it to your new gmail address.
The reason I recommend doing this is all of your purchased application information is also tied to your gmail.
Ensure your personal information is backed up (contacts, pictures, etc) and follow these steps to Hard Reset your phone:http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=31308
Let me know if you have any other questions!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

I recently Updated my phone and my front camera stopped working its pitch black but still shows the icons on the screen but when i get off the app and get back on and flip the camera to my face view it works fine

I recently Updated my phone and my front camera stopped working its pitch black but still shows the icons on the screen but when i get off the app and get back on and flip the camera to my face view it works fine

Hi there Fgonzalez2015,
You may find the camera troubleshooting steps in the article below helpful.
Get help with the camera on your iPhone, iPad, or iPod touch
You see a closed lens or black screen
If you see a closed lens or black screen when you open the Camera app, try these steps:
Make sure that there’s nothing blocking the camera lens. If you’re using a case, try removing it.
Force the app to close, then open the Camera app again.
Restart your device, then open the Camera app again.
If your device has a front and rear camera, try both cameras by tapping the camera swap icon . If you see the closed lens or black screen on only one camera, take your device to an Apple Retail Store or Authorized Service Provider for more help.
-Griff W.

My colleague recently synched his phone and now has a full keyboard on the lock screen. My lock screen keypad is set up like phone keys (alphanumeric). He's wondering why his is different, and he also now cannot unlock it. Anyone have this happen?

My colleague recently synched his phone and now has a full keyboard on the lock screen. My lock screen keypad is set up like phone keys (alphanumeric). He's wondering why his is different, and he also now cannot unlock it. Anyone have this happen? He came to me yesterday and I noticed that his iPhone 4 still had old software (version in the 4's), so I advised him that he needed to synch it up to get the iOS 5.1.1 version. He synched and now can't get back in. He was entering his passcode on the lock screen (which wasn't taking) and I noted to him that his screen didn't look like mine. Anyone know how to fix this issue, or does he have to do a full restore?

He has set up a complex password instead of a simple passcode for his phone. If he doesn't know what it is, he'll have to restore. There is no way around a forgotten passcode.

HT4527 how to transfer info to a mac book pro from a pc i need to get my iTunes and other iTunes related items off of my old computer so i can sync my phone and get my music

how to transfer info to a mac book pro from a pc i need to get my iTunes and other iTunes related items off of my old computer so i can sync my phone and get my music.
I have already tranferd some info to an external hard drive i just need to get my itune items. also i have heard if you plug your phone to a differnt computer you lose of you information.
i need help please.

The tv is a extended display on your mac like a second moitor you want to mirror them (same thing on both)
This should help you

I sync my phone and now my contacts are deleted. how do i get it back

I synced my phone and now all my contacts are delectd. How do I get them back?

Defince "everything." Did you backup your phone before updating?

How do I get my Iphone 5c to sync a photo album from iPhoto when I sync the phone and my computer?

How do I get my Iphone 5c to sync a photo album from iPhoto when I sync the phone and my computer?

Hi there 2Suma,
You may find the article below helpful.
iTunes: Syncing photos
http://support.apple.com/kb/HT4236
-Griff W.

Having trouble with touch screen. Freezes, texting adds more letters, screen locks up. Got new phone, synced new phone and now it does the same thing??

Having trouble with touch screen. Freezes, texting adds more letters, screen locks up. Got new phone, synced new phone and now it does the same thing??

I also tried the Hard Restart and still has the problem?

I recently synced my phone and incoming callers are being identified as Unknown.

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