I recently updated my OS to OS X. I had to update my word and powerpoint etc... to 2011 version, but now when I want to open a .doc file made in word 2003 it removes all the text in it! I did not back anything up!

I recently updated my OS to OS X. I had to update my word and powerpoint etc... to 2011 version, but now when I want to open a .doc file made in word 2003 it removes all the text in it! I did not back anything up! All my mums work is on there for her job and now she cant use it! I need help fast!

If you updated from 2003 that must be on a Windows machine, can you recover them from there?

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I recently transfered everything from my emac to another one but now when I try to open iTunes I get the window that states: The file "iTunes Library" cannot be read because it was created by a newer version of iTunes.

I recently transfered everything from my emac to another one but now when I try to open iTunes I get the window that states: The file "iTunes Library" cannot be read because it was created by a newer version of iTunes. The computer I transfered to had a bunch of files on it and I got full ownership of what was already there, so, how do I get to my iTunes library, I do have access as an administrator to the iTunes library (that works just fine) already there and I guess I must have had a newer version ofiTunes on my defunt eMac....

Tell us some version numbers please, of your Mac OS versions and iTunes versions on both computers (two eMacs yes?).
dlrobinson49 wrote:
I guess I must have had a newer version ofiTunes on my defunt eMac....
That is a pretty good guess.Try updating the second eMac's iTunes to at least the version that was on the first.

Hey, I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code

I recently purchased the creative cloud and installed photoshop but now when I go to open the application it tells me theres a configuration error. It suggests restarting or contacting customer support but I thought I'd try this first. the error code is error: 213:19. Does anyone seeing this please have any advice on what to do?

This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Hi. I was trying to update my Itunes to the newer version but now when I try to install it, it comes up with Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.

Hi. I was trying to update my Itunes to the newer version but now when I try to install it, it comes up with Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services. How do I fix this?

Hi LyfsGD!
Here is an article that can help you troubleshoot this issue with the Apple Mobile Device Service:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
Thanks for using the Apple Support Communities!
Cheers,
Braden

I have just updated my ipad to 7.0.2 but now when I want to watch a download on BBC IPLAYER when I am off line it will not play the download. I can only watch the download when I am on line

I have just updated my ipad to 7.0.2 but now when I want to watch a download on BBC IPLAYER when I am off line it will not play the download.
I can only watch the download when I am on line . The funny thing is I can watch it then if I turn off my modem untill I shut down my i pad . Before the update I didnt need to be conected to watch my down load . Can any one help please ?

Here you are "the strange draft logos"...

I am using Numbers app for the ipad and it has been working absolutely fine but now, when I want to email a spreadsheet as a PDF via the 'share and print' option, the file now doesn't appear as an attachment to the recipient. Any ideas please?

I am using Numbers app for the ipad and it has been working absolutely fine but now, when I want to email a spreadsheet as a PDF via the 'share and print' option, the file now doesn't appear as an attachment to the recipient. Any ideas please?

Hi mafiose15,
Thanks for visiting Apple Support Communities.
Restoring your iPod to factory settings is the best way to try and get it back to working order. You can use the instructions below to restore it:
How to restore iPod
Verify that you have an active Internet connection, because you may need to download new versions of the iTunes and iPod Software.
Download and install the latest version of iTunes if necessary.
Open iTunes. Connect your iPod to your computer using the USB or FireWire cable that came with your iPod.
After a few moments, your iPod will appear in the Source panel in iTunes.
Select your iPod in the Source panel. You will see information about your iPod appear in the Summary tab of the main iTunes window.
Click Restore.
If you are using a Mac, you will be asked to enter an administrator’s name and password.
A progress bar will appear on the computer screen, indicating that stage one of the restore process has begun. When this stage is done, iTunes will present one of two messages with instructions specific to the iPod model you are restoring.
Disconnect iPod and connect it to iPod Power Adapter (typically applies to older iPod models).
Leave iPod connected to computer to complete restore (typically applies newer iPod models).
During stage two of the restore process, the iPod displays an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remain connected to the computer or iPod power adapter during this stage.
Note: The progress bar may be difficult to see, because the backlight on the iPod display may be off.
After stage two of the restore process is complete, the iTunes Setup Assistant window will appear. It will ask you to name your iPod and choose your syncing preferences, as it did when you connected your iPod for the first time.
You can find the instructions in this article:
Restoring iPod to factory settings
http://support.apple.com/kb/ht1339
All the best,
Jeremy

Hi, just tried to upgrade to 11.2 but now when I try to open itunes I get an error message saying "the procedure entry point ADiAdID_acquirematchslotifnecessary could not be located in the dynamic link library iAdCore.dll". Any suggestions?

Hi, just tried to upgrade to 11.2 but now when I try to open itunes I get an error message saying "the procedure entry point ADiAdID_acquirematchslotifnecessary could not be located in the dynamic link library iAdCore.dll". Any suggestions for a non techy person?

See Troubleshooting issues with iTunes for Windows updates.
Try the repair tip in the third box first.
tt2

I rented a movie in the iTunes Store but now when I want to watch it it says; 'cannot load the movie' while it says the download has been completed.. What now? I already payed for it.

I rented a movie in the iTunes Store but now when I want to watch it it says; 'cannot load the movie' while it says the download has been completed.. What now? I already payed for it.

Did you rent the movie on your iPad? Are you trying to watch it on your iPad?
Do you have WiFi connectivity when trying to start viewing the movie?
You should have answered "yes" to all the above. If not, that is probably the source of your issue.

I used to be able to sync my iphone with itunes, but now when I plug my iphone into my computer it no longer syncs or even shows the device icon. Could this be because I have an old iphone and it's not compatible with the latest version of itunes?

I used to be able to sync my iphone with itunes, but now when I plug my iphone into my computer it no longer syncs or even shows the device icon. Could this be because I have an old iphone and it's not compatible with the latest version of itunes?

Refer to this article under section 4: Verify that the Apple Mobile Device USB Driver is installed
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538

Why do i get the following message when i attempt to open my backup file for lightroom cc? "Lightroom cannot use the catalog named "Lightroom Catalog" because it is not writable and cannot be opened". This message just started coming up after downloadi

why do i get the following message when i attempt to open my backup file for lightroom cc? "Lightroom cannot use the catalog named "Lightroom Catalog" because it is not writable and cannot be opened". This message just started coming up after downloading lightroom cc (previously using lightroom 5)...am i backing up properly or not???

Open Pictures folder and move the files named lrcat-journal and lrcat.lock to Desktop.
Make sure that , they are not inside Pictures folder any more and try to open backup from Lighrtroom and check..
Any LRcat file with .lock extension , move it to Desktop.

I had to reinstall Mountain Lion 10.8.2 on my iMac. Now when I try to open iPhoto i get a pop up saying my photo library was created by a newer version. Did I miss an update or what

I had to reinstall Mountain Lion 10.8.2 on my iMac. Now when I try to open iPhoto i get a pop up saying my photo library was created by a newer version. Did I miss an update or what

We have no way of knowing. Maybe you did or maybe you didn't. If you don't tell us what version you have, how could we know?

I've signed up for a subscription to acrobat pro and successfully download 2 days ago. Now when I try to open pdf it asks if I want to sign up again and will not allow me to open the document.

I've signed up for a subscription to acrobat pro and successfully download 2 days ago. Now when I try to open pdf it asks if I want to sign up again and will not allow me to open the document. Can anyone give me assistance?

Hi Mbs@adobe,
It sounds to me like you're trying to open a PDF via one of the Acrobat online services, not via Acrobat. Did you install the file that you downloaded after you signed up? Once you do, Acrobat will be installed on your computer, and you can run it locally (you don't access an Acrobat Pro subscription via the web--it works just like a version of Acrobat that you might purchase from the Adobe Store, or a large retailer).
Then, you'll open the Acrobat application from your desktop and choose File > Open to open your PDF file.
Please let us know how it goes.
Best,
Sara

When I attempt to open a PDF file I saved from a website, I get the message "There was an error opening this document. The file is damaged and could not be repaired." Is there any way to correct this problem?

When I attempt to open a PDF file I saved from a website using Safari, I get the message "There was an error opening this document. The file is damaged and could not be repaired." When I save the same PDF file using FireFox it opens up immediately. Is there any way to correct this problem with Safari?

Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

How to open a ".doc" file with ms word directly with this servlet?

Here is a servlet for opening a word or a excel or a powerpoint or a pdf file,but I don't want the "file download" dialog appear,eg:when i using this servlet to open a word file,i want open the ".doc" file with ms word directly,not in IE or save.
import javax.servlet.*;
import javax.servlet.http.*;
import java.io.*;
import java.util.*;
public class OpenWord extends HttpServlet {
public void doGet(HttpServletRequest request, HttpServletResponse response) throws ServletException, IOException {
doPost(request,response);
public void doPost(HttpServletRequest req,HttpServletResponse res) throws ServletException, IOException {
String strFileName = req.getParameter("filename");
int len = 0;
String strFileType1 = "application/msword";
String strFileType2 = "application/vnd.ms-excel";
String strFileType3 = "application/vnd.ms-powerpoint";
String strFileType4 = "application/pdf";
String strFileType = "";
if(strFileName != null) {
     len = strFileName.length();
     if(strFileName.substring(len-3,len).equalsIgnoreCase("doc")) {
          strFileType = strFileType1;
     } else if(strFileName.substring(len-3,len).equalsIgnoreCase("xls")) {
          strFileType = strFileType2;
     } else if(strFileName.substring(len-3,len).equalsIgnoreCase("ppt")) {
          strFileType = strFileType3;
     } else if(strFileName.substring(len-3,len).equalsIgnoreCase("pdf")) {
          strFileType = strFileType4;
     } else {
          strFileType = strFileType1;
if(strFileName != null) {
     ServletOutputStream out = res.getOutputStream();
     res.setContentType(strFileType); // MIME type for word doc
//if uncomment below sentence,the "file download" dialog will appear twice.
     //res.setHeader("Content-disposition","attachment;filename="+strFileName);
     BufferedInputStream bis = null;
     BufferedOutputStream bos = null;
     String path = "d:\\"; //put a word or a excel file here,eg a.doc
     try {
     File f = new File(path.concat(strFileName));
     FileInputStream fis = new FileInputStream(f);
     bis = new BufferedInputStream(fis);
     bos = new BufferedOutputStream(out);
     byte[] buff = new byte[2048];
     int bytesRead;
     while(-1 != (bytesRead = bis.read(buff, 0, buff.length))) {
     bos.write(buff, 0, bytesRead);
     } catch(NullPointerException e) {
     System.out.println ( "NullPointerException." );
     throw e;
     } catch(FileNotFoundException e) {
     System.out.println ( "FileNotFoundException." );
     throw e;
     } catch(final IOException e) {
     System.out.println ( "IOException." );
     throw e;
     } finally {
     if (bis != null)
     bis.close();
     if (bos != null)
     bos.close();

Hello!
Does some one of you had open a MS word file (.doc) in Java search for a token like [aToken] replace it with another text and then feed it to a stream of save it?
I want to build a servlet to open a well formatted and rich on media (images) ms word document search for tokens and replace them with information form a web form.
Any Ideas?
Thank you in advanced.

I tried downloading new version but couldnt connect due to proxy settings. Then tried to delete download and revert to my current version but now unable to connect to internet at all which is def working as I can use my laptop. What do i need to do? Th

Internet and firefox worked, i downloaded new version which would not work due to proxy settings. I then deleted download and thought i could revert to current version but now I am unable to connect to the internet at all using mozilla or explorer. My internet connection is fine as Im able to use my laptop. Please help im not very good with computers. Thanks.
== i tried to download newer version of firefox

In Firefox 3.6.4 and later the default connection settings have been changed to "Use the system proxy settings".
See "Firefox connection settings" in [[Server not found]]
You can find the connection setting here: Tools > Options > Advanced : Network : Connection
If you do not need to use a proxy to connect to internet then select ''No Proxy''

I recently updated my OS to OS X. I had to update my word and powerpoint etc... to 2011 version, but now when I want to open a .doc file made in word 2003 it removes all the text in it! I did not back anything up!

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