I recently upgraded my motherboard on my MacBook Pro and I need to re-download the Adobe CC software I purchased. My Purchase Order History claims I didn't have a history. There are not options to redownload either. I am logged on right now. Please advise
I recently upgraded my motherboard on my MacBook Pro and I need to re-download the Adobe CC software I purchased. My Purchase Order History claims I didn't have a history. There are not options to redownload either. I am logged on right now. Please advise.
Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
Similar Messages
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I have been asked to set up an Icloud account by Apple.
How will having another icloud email benefit me. I have my work email which is all i require, but had to set up a @me account to get email on my Macbook.
I have a Mac computer that i upgraded to Mountain lion, a macbook pro and an iPhone 4s which has the latest software. all i want is simplicity and to have one email account which which will not duplicate everything 4 or 5 times.
My notes are duplicated, i have to delete my emails individually on all devices so whenever i put my phone on, all the emails i have deleted at work re-appear on my phone and again the same thing happens on my Macbook pro. I seem to spend all my time deleting emails 3 times.
Is there something simple in the set up of these that i am missing?
Any help would be appreciatedI have been asked to set up an Icloud account by Apple.
How will having another icloud email benefit me. I have my work email which is all i require, but had to set up a @me account to get email on my Macbook.
I have a Mac computer that i upgraded to Mountain lion, a macbook pro and an iPhone 4s which has the latest software. all i want is simplicity and to have one email account which which will not duplicate everything 4 or 5 times.
My notes are duplicated, i have to delete my emails individually on all devices so whenever i put my phone on, all the emails i have deleted at work re-appear on my phone and again the same thing happens on my Macbook pro. I seem to spend all my time deleting emails 3 times.
Is there something simple in the set up of these that i am missing?
Any help would be appreciated -
I literally just opened my brand new MacBook Pro, and when I attempted to download the OS X Mavericks, a screen popped up and told me I couldn't complete action due to a host of reasons...I just took the **** thing out of the box, what gives?!
Your machine already has Mavericks installed. Why are you trying to download it?
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Help, I have a macbook pro and I need to re-load the OS, But...
I don't have any disks for it. Its a 4 yr old laptop ('08 mbp, 2.4). I put a new HD in (old one went bad) and I need to load the OS on it.
Problem is I have no disks to do so. I have another mac. Is there any way I can connect it to my other one and download the OS or anything? I have a 13" mbp with the disks, but I probably cant load the OS from those can I?
I have snow leopard disk I bought when I had leopard, and also have upgraded to Lion. But don't i need an actual disk to load a basic/main OS to upgrade to snow leopard then to lion?
Does the apple store do this? Or do I have to find a generic leopard disk and load it from there?
Please, any help would be greatly appreciated.You may be able to load the OS from your other MBP disks, if they are the same modal MBP...
You could also do a clone of your other MBP to the blank one, use Carbon Copy Coner and a FireWire cable. -
So I have a macbook pro and i was trying to download the software need to operate ichat on fb?
Help please, I have been trying to download fb ichat softwae needed but cant figure out how since it wont allow me to.. Help please
So i will download the software sort when i go through facebook but then it wont let me run the software to have it installed on my computer
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Exclamation mark appears instead of photo. Recently upgraded from i mac to Macbook air and all was transferred over. I have run all the repair and rebuild functions in iphoto. Any other solution?
Since iPLM failed to help try the following:
Starting over from scratch with new library
Start over with a new library and import the Originals (iPhoto 09 and earlier) or the Masters (iPhoto 11) folder from your original library as follows:
1. Open the library package like this.
2. Launch iPhoto with the Option key held down and, when asked, select the option to create a new library.
3. Drag the subfolders of the Originals (iPhoto 09 and earlier) or the Masters (iPhoto 11) folder from the open iPhoto Library package into the open iPhoto window a few at a time.
This will create a new library with the same Events (but not necessarily the same Event names) as the original library but will not keep the metadata, albums, books slideshows and other projects.
Note: your current library will be left untouched for further attempts at a fix if so desired.
OT -
Hello. I recently pieced together a late 2008 MacBook Pro 15". Everything works fine except the battery constantly goes between "not charging" and "calculating" or, rarely "charging". It does charge after a long while and will report that it is charged.
I have reset the NVRAM and the SMC a couple of time but that didn't work so I ran an Apple Hardware Test and while testing the logic board it gives the following error:
4SNS/1/40000000 LB1T
I've done some research and found this is a temperature sensor related to the battery, but cannot find where the sensor is located in the computer. Would you know how I can find the sensor to test it? Could my battery problem be related to something else? Would a fresh install of Lion help?
Thank you!
Mike
Two pieces of information that may or may not b helpful, the hard drive is from my early 2008 MBP and the only test disc I have access to is from an iMac.Why do you have LION installed on that older machine?
So you say you built a macbook from a bucket of parts eh? Kudos
heres a pic of the battery temp sensor -
I have a MacBook Pro and I need to be able to access Internet Explorer in order to login to my remote work server (Microsoft server) and Online Business Banking system (Bank of America Cash Pro). How do I do it if Internet Explorer is not supported on Macs? Is there another option? Please help.
I also feel like such a moron as I am really new to Apple computers and don't even know what operating system I am using. The below is what I have. Sorry to all that are well beyond me in the Mac world. Have been a windows user for my whole life and haven't quite figured out where to find everything I need on my new laptop yet. Thanks!
With the following configuration:
PROCESSOR 065-0154 2.7GHz Dual-core Intel Core i7
MEMORY 065-0156 8GB 1333MHz DDR3 SDRAM - 2x4GB
HARD DRIVE 065-0159 750GB Serial ATA Drive @ 5400
OPTICAL DRIVE 065-0161 8x Double-Layer SuperDrive
DVI Adapter 065-0162 None
VGA Adapter 065-0164 None
REMOTE 065-0166 None
Apple Software - iWork 065-7672 No iWork preinstalled
Apple Software - Final Cut Exp 065-7682 Final Cut Express preinstalled
Apple Software - Aperture 065-0338 Aperture preinstalled
Apple Software - Logic Express 065-7675 No Logic Express Preinstalled
Apple Software - Filemaker 065-8307 No FileMaker Preinstalled
Apple Software - MS Office 065-0278 MSO-HOME & BUSINESS EDITION
KEYBOARD AND DOCUMENTATION 065-0172 Keyboard/Users Guide
COUNTRY KIT 065-0175 Country KitIf you are New to Mac... you may also find these links of Value
Mac 101
http://www.apple.com/support/mac101/
http://www.apple.com/support/switch101/ Switching from PC
MBP Support
http://www.apple.com/support/macbookpro
Cheers, -
I currently have iPhoto 8.1.2 on my macbook pro and am trying to update to the latest version. I have had to work backward, but I can only get back to 9.1, which will not install because it says I need at least 9.0 to install it. Is 9.0 available? Will I need to go back even further? Thanks
Upgrading from iPhoto 8 to iPhoto 9 requires a purchase. There are two ways to get to iPhoto 9:
1 - purchase a copy of the iLife 11 disk from a 3rd party retailer like Amazon.com or eBay.com.
2 - if your MBP meets the requirements upgrade you system for free to Mavericks. Then you can purchase the latest iPhoto version, 9.5.1, from the App Store.
OT -
Maverick and Your System message
I've updated my Macbook Pro and my iMac with Maverick, updating the various apps (Pages, Aperture, iPhoto, Numbers & iMovie, too) in the process.
On my Macbook, everything functions perfectly. On my iMac, I get the Your System has Run out of Application Memory message. But it's not Calendar, it's Mail that not only won't open, but when it does now, it takes the entire system out with it.
I open Safari, and it works. I open Firefox, and it works and Safari still works. I open Calendar and it works, Safari and Firefox continue to work. I open Reminders, and everything still works.
I open Aperture, and it opens Finder instead, showing the 3.5 update that was installed two days ago (and Aperture has functioned), but doesn't seem to update the app; after about 20 seconds the update disappears and I can now open Aperture and it shows I'm now opening the updated Aperture, which it didn't show before.
I click on Mail, and the cursor spins for ten minutes. The mail window finally opens, but the cursor spins and does not connect to upload new mail, and I finally Force Quit Mail. Since the Maverick update, even though Mail was not updated (and maybe because Mail was not updated), I have been able to receive emails twice, and then the program crashed.
Besides the Aperture app, Pages didn't fully update on the iMac, and I had to remove the old Pages icon from the dock after the new program loaded up from Applications.
Any ideas?Maverick and Your System message
I've updated my Macbook Pro and my iMac with Maverick, updating the various apps (Pages, Aperture, iPhoto, Numbers & iMovie, too) in the process.
On my Macbook, everything functions perfectly. On my iMac, I get the Your System has Run out of Application Memory message. But it's not Calendar, it's Mail that not only won't open, but when it does now, it takes the entire system out with it.
I open Safari, and it works. I open Firefox, and it works and Safari still works. I open Calendar and it works, Safari and Firefox continue to work. I open Reminders, and everything still works.
I open Aperture, and it opens Finder instead, showing the 3.5 update that was installed two days ago (and Aperture has functioned), but doesn't seem to update the app; after about 20 seconds the update disappears and I can now open Aperture and it shows I'm now opening the updated Aperture, which it didn't show before.
I click on Mail, and the cursor spins for ten minutes. The mail window finally opens, but the cursor spins and does not connect to upload new mail, and I finally Force Quit Mail. Since the Maverick update, even though Mail was not updated (and maybe because Mail was not updated), I have been able to receive emails twice, and then the program crashed.
Besides the Aperture app, Pages didn't fully update on the iMac, and I had to remove the old Pages icon from the dock after the new program loaded up from Applications.
Any ideas? -
Hi, I've just bought a new Macbook Pro and started migrating from PC but the remaining time is about 70 hours long, I just wanted to know if that timing is normal and if not, does leaving running my MacBook that time can affect it?
70 hours... no, it's not normal but it can't hurt your Mac to be running for that amount of time.
Try this support article > OS X Mavericks: Transfer your info from a PC -
need to be able to setup printing for my Ipad2. How do I find the instructions. THe printer is installed and capable, but I do not see it from either my iPad2 OR iphone 4. Please advise.
1. Make sure you've updated the printer firmware and successfully printed the test sheet from the printer.
2. Make sure that your iPad is on the same network as your printer.
3. Try printing from an app. To print this page from Safari, for example, go to the rectangle with the right- facing arrow on the toolbar, choose Print from the drop down menu, select your printer, and click Print.
Printing in apps is usually under the rectangle-arrow symbol, but is also sometimes found under the wrench- "tools" symbol. -
I have a newer MacBook Pro and I am trying to download my Final Cut Pro 7 Studio 2 on it. Is that possible or does the new MacBook Pro not support anything other than Final Cut Pro X?
As Tom said the FCS forum is the better place to post the question.
Here is Apple's best practices doc for installing both on the same system.
BTW, FCP7 is part of the FCS 3 suite of apps.
Russ -
Can i use microsoft office on my macbook pro and from where should i download it?
can i use microsoft office on my macbook pro and from where should i download it?
I don't use Office myself so can't really offer advice. I don't recall seeing your issue before. Maybe someone who uses Office will be able to help.
As this thread is marked as solved it won't get the attention your query warrants. It would be a good idea to start your own thread discussing the problem - I'm sure someone here will offer the right advice/help.
Make sure you note what Mac your have and what version of OS X you are running. -
Just bought a used Oct '13 MacBook Pro and I can't sign into the App Store as it still displays the old owners user ID in the login box (in fixed grey text). Any ideas of how I what I could do? Thanks.
The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
1. You don't own another Mac.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
2. You do own another Mac.
If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to create a bootable USB device and boot the new Mac from it by holding down the C key at the startup chime. You will need the Apple ID and password that you used to upgrade. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
Once booted from the disc, the USB device, or Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, get it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able to authorize it under your ID. In that case, contact iTunes Support.
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