I recently uploaded a gift card with a balance of $25.00, I make a purchase in a game for $5.99 and my balance on my gift card is now $12.18.  I did not receive an email confirming the purchase and do not see any activity on my account. Where is my money?

I recently uploaded a gift card with a balance of $25.00, I make a purchase in a game for $5.99 and my balance on my gift card is now $12.18.  I did not receive an email confirming the purchase and do not see any activity on my account. Where did my money go? How can I get it returned??

The receipt usually takes more time to receive. I got my receipt from about 7:00pm yesterday at about 10:00pm today.

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