I recently went from 10.4 to 10.6 and now itunes does not open when my phone is connected.

I recently went from 10.4 to 10.6 and now itunes does not open when my phone is connected. I have an iphone 3.

Connect your iPhone to your computer. Select it under Devices in the source list left side of the iTunes window.
Select the Summary tab from the menu.
Select: Open iTunes when this iPhone is connected.

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My iPhoto will no longer import from my iPhone, iPhoto does not open when the phone is connected. iPhone sooftware 9.5.1 90217, iMac software 10.9.2 Thanks

Has anyone had this problem?

This is the Mac Mini forum
Does iTunes see the iPhone?
If you open iPhoto does it see the iPhone?
See:
iOS: Unable to import photos to computer
Have you installed any third-party camera or scanner software?

HT204406 i purchased music from itunes and now itunes will not open on this mac. is there a fix for this?

i purchased music from itunes and now itunes will not open. how do i get it back??

Hmmm. There's a couple of things that might be going on with that one.
Let's try an uninstall and reinstall of QuickTime first.
If you're using XP, head into your Add or Remove Programs control panel. Select "QuickTime", click "Change" and then click "Remove".
If you're using & or Vista, head into your Uninstall a program control panel, select QuickTime, and then click "Uninstall".
You can get QuickTime back either via Apple Software Update (in your Start menu go "All Programs > Apple Software Update" ... QuickTime should appear in the "New Programs" section), or by downloading a QuickTimeInstaller.exe from the following location:
http://support.apple.com/kb/DL837
Does your iTunes launch properly now?

I recently udpated to Adobe Reader 11.0.7 and now I can not open signature protected documents. ?Porque? What is the fix?

@

Pasting all the conversation so that others can get help from the discussion.
Hi David,
Can you please try disabling protected mode and see if you are able to open these files.
To disable protected mode:
Select Edit menu -> Preferences -> Ubcheck Enable Protected Mode at startup and restart Adobe Reader.
Note:
"Purpose of Reader XI Protected Mode is to keep your system safe from PDF based exploits and keeping protected mode OFF will leave your system vulnerable.”
Please turn back on the protected mode checkup after this testing.
This seems to be a fix! Thank you for your help. Now comes the tricky part. I have to deploy this as a package across a gov. network using SCCM. How do I get this to all the users with "enable protected mode..." unchecked. I can't give them something that does not work out of the box.
Hi David,
It is not advisable to turn off protected mode as Purpose of Reader XI Protected Mode is to keep your system safe from PDF based exploits and keeping protected mode OFF will leave your system vulnerable.
Please let me know few details so that I can reproduce the issue at my end.
1) Will it be possible for you to send any test file in which the issue is reproducible.
2) Can you please check where the certificate (from which the PDF is signed) is stored. (Is it stored at Trusted Root Certificate Authorities or some other store?)
3) Do you use any other tool other than Adobe Reader plugin to digitally sign/ open a PDF ? (Is any tool other than Adobe Reader is involved?)
Thanks,
Shakti K
Hi David,
Please do the below test to see if the issue occurs due to signatures applied to the PDF document.
1) Launch Reader go to Edit -> Preferences -> Security (Enhanced) and check "Enable Protected Mode at startup" and clock OK.
2) Goto Edit -> Preferences -> Signatures and select Verification . Uncheck "verify signatures when the document is opened." and click OK.
3) Restart Adobe Reader
4) Now open the digitally signed protected PDF file in which the issue was observed.
Please let mw know the observation.
Thanks,
Shakti K
It has nothing to do with the signatures applied. Any document with a
signature block, even blank documents, will not open unless the "enable
protected documents at start up" is unchecked. It is the same across the
board for all documents weather signed or unsigned with a signature block. I
have it working on my machine, I just need to figure out how to install over
the network with the block unchecked during installation.
1. Attached form
2. I am not sure where reader pulls the cert from. They are all in a trusted
root CA because all certs are miiitary
3. Other tools used
ActivClient CAC x64 (6.2)
e-Sign Desktop 6.6
Thanks again for the support
Thanks a lot for all the information.
A doubt : If the document is not signed (like you mentioned unsigned documents also face the same issue) then how exactly the document is protected. Is it protected using any certificate?
I cannot find any attached PDF form . Please resend it again.
I am unable to reproduce the error now. Even with the protected block check.
Im not sure if there was a Group Policy change that enabled this. As of now,
it looks like the issue has been resolved. I appreciate all the help.

When i ran itunes latest update i got a virus from it and now itunes will not open as it says files are missing. i was able to get rid of the virus.

When I ran an itunes update yesterday it downloaded a virus with it. Was able to remove the virus but itunes will not run now as it says certain files are misssing. What do I do now?

Where did you download the update from?
You may have to uninstall iTunes and re-install it from apple.com/itunes
Here is the article for uninstalling iTunes for Windows XP: http://support.apple.com/kb/ht1925
And the article for Windows Vista/7: http://support.apple.com/kb/ht1923

Upgraded from 6.04 to 6.05. Now Itunes will not open at all

I had 6.04 on an XP Pro PC working fine. I did the suggested upgrade to 6.05 and the install appeared to go fine, but when I click on the program I get an hour glass for a few seconds and then nothing. I have repaired and reinstalled and same thing. PC is kept very clean with no viruses or internet garbage. Any suggestions?
AZTeacher

I did as instructed and set up a new account with admin access and it worked fine, went back to my original account which also has admin access and it still locks up and if I ctrl alt del and check the applications it says not responding
that's the result i wanted to see. that's suggesting that there's a problem with the itunes preference files in the account which is getting the "Not Responding" freeze. (there's a different set of preference files in each user account, so different users can set different itunes preferences. that's why you can have preference-file-related problems in one user account but not in another.)
we can usually get past this by rebuilding the preference files in the problematic account. here's how we'll do that.
quit itunes, and log into the account with the freeze. now we find the preference files. they're in hidden directories on the PC, so you might have to turn on "show hidden files" to find them. (Right click "my computer", select open, select Tools menu -> Folder Options. Select View tab, "show hidden files" radio button is in the center scrolling panel.)
first find:
C:\Documents and Settings\<username>\Application Data\Apple Computer\iTunes\iTunes.pref
... rename it "iTunes.pref1" and drag it to your desktop.
next find:
C:\Documents and Settings\<username>\Local Settings\Application Data\Apple Computer\iTunes\iTunes.pref
... rename it "iTunes.pref2" and drag it to your desktop.
now try launching itunes again in that user account. that should rebuild your preference files in that account again.
(the itunes setup assistant will run, you'll be asked to agree to the license again, and so forth.)
does it still freeze with new pref files in place?
if it doesn't freeze, and everything's working fine again, would you mind attaching the two preference files that you renamed and dragged to the desktop to an email to this address? (in the email, include the URL to this thread so the person who gets the email has some context.)
send them to this email address
(trying to help some folks work out what's actually causing the Not "Responding" freeze.)

TS3682 I have erased my iphone in error and now itunes does not even detect it do I can't restore from the backup

I have erased my iphone in error and want restore from my backup but all I have ia a black screen with a white apple and its not detected by itunes anyone anyideas to help me

Place your phone in recovery mode (search Google) and restore. If that doesn't work, place in DFU mode (again, search Google) and restore.

I recently updated to the 10.4 version and now iTunes will not open at all. Any ideas?

Hopefully I am not the only one with this problem and I hope someone can help!

See if you can start Firefox in <u>Safe Mode</u>
*On Mac, hold down the Options key while starting Firefox
*Help > Restart with Add-ons Disabled
*https://support.mozilla.org/kb/Safe+Mode

I recently updated my software to snow leopard 10.6.8 and now iTunes will not open, are there any updates I can download?

I updated my software to 10.6.8 so I could sync my iPhone to iTunes but now when I try to open iTunes, it quits as soon as I open it. Are there any updates that will solve this?

This (Repair permissions) did not work. I am seeing that the "world" is having the same problem as I, and it it appears that Apple software people have been testing on us again. Well, I hope they see enough problems to justify working on it....

I recently got a new iphone 4 w/iOs 7. I set up th eicloud, etc. and got my contacts and appointments from outlook. All was fine. Now it will not snyc/update my phone from outlook. I get "Your setup couldn't be started because of an unexpected error."

I recently got a new iphone 4 w/iOs 7. I set up th eicloud, etc. and got my contacts and appointments from outlook. All was fine. Now it will not snyc/update my phone from outlook. I get "Your setup couldn't be started because of an unexpected error."

Hello JinxUK,
Thank you for the details of the issue you are experiencing with the iCloud Control Panel. I found an article referencing the error message you are getting:
“Your setup couldn't be started because of an unexpected error.”
Apple is investigating this issue. This article will be updated as more information becomes available.
iCloud: iCloud Control Panel setup cannot be started
http://support.apple.com/kb/TS5178
I recommend saving that link so that you can check back for a resolution when it becomes available.
Thank you for using Apple Support Communities.
Best,
Sheila M.

HT204053 I recently switched from a pc to a Mac and now I cannot locate my music library in iTunes... Please assist

I recently switched from a pc to the Mac and now I am unable to locate my music library in iTunes... any advice?

Your question is a little bit vague, can you be more specific? Are you trying to find your iTunes library on the PC so you can move it to the Mac? Have you already moved it to the Mac? Can you see the music in iTunes on the Mac, but want to find the folder where iTunes puts the music files?
You might find this article helpful:
iTunes: How to move your music to a new computer
Or this:
iTunes 10 for Mac: Find iTunes files

I updated Firefox and now it will not open at all. The hourglass shows that it's working but then nothing. I went to add/remove and removed mozilla and reinstalled it and still the same thing. It worked fine before I updated.

I updated Firefox and now it will not open at all. The hourglass shows that it's working but then nothing. I went to add/remove and removed mozilla and reinstalled it and still the same thing. It worked fine before I updated. Now I can't even remove the program at all. Why is this happening?

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

I recently updated my e-mail address with apple, but now it does not show all the "purchased" music that I purchased under my old e-mail address. How can I re-gain access to those hundreds of purchased songs?

I recently updated my e-mail address with apple, but now it does not show all the "purchased" music that I purchased under my old e-mail address. How can I re-gain access to those hundreds of purchased songs?

You are trying to find a loophole to circumvent a basic rule that prohibits the transfer of purchased content from one Apple ID to another.
Content tied to an Apple ID are bound to that Apple ID forever. You can not merge or trade accounts. Well, not (officially) anyway...

TS1717 Started a software update this morning which didn't work. Now Itunes will not open at all. I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."

Started a Itunes software update this morning which didn't work. Now Itunes will not open at all. I get the following message."The program can't state becasue MSVCR80.dll is missing from your computer."

There are a couple of options that I know of to fix the issue.
One is listed in this thread - https://discussions.apple.com/message/24606478#24606478 - and involves uninstalling iTunes and related components and then re-installing iTunes. You will need to read the instructions in the thread to see the correct uninstall order.
Second option is use System Restore to set your system back to a date prior to the iTunes update. I did this before finding the thread mentioned above.
Not sure exactly what the problem is but I know, after a search, that MSVCR80.dll was indeed already installed on my computer.
Message was edited by: karivers

I just restored my Mac HD from a time machine back-up and PS 4 Will not open. I get an error code 150:30. Any Idea what I should do ?

I just restored my Mac HD from a time machine back-up and PS 4 Will not open. I get an error code 150:30. Any Idea what I should do ?

Photoshop's licensing information might have lost when you restored it to new HD. Re-install Photoshop CS4 and enter the same serial key for PS CS4 which you used before.
In case you need the download link for PS CS4, you can get it from here. Download CS4 products
Let me know in case you still get any issues.
~ Arpit

I recently went from 10.4 to 10.6 and now itunes does not open when my phone is connected.

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