I recieved 2 emails comfirming my subscription to creative cloud, will i be charged double?

Chat start time
Aug 9, 2014 2:51:06 PM EST
Chat end time
Aug 9, 2014 2:58:37 PM EST
Duration (actual chatting time)
00:07:31
Operator
Arun Kumar
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Arun Kumar'
Arun Kumar: Hello! Welcome to Adobe Customer Service.
Arun Kumar: Hi Laurel.
Laurel Suess: I want to cancel my subscription please.
Arun Kumar: I understand that you would like to cancel your membership, Adobe.com and related services are experiencing system maintenance( Friday, August 8th 4 pm PST through Sunday, August 10th 12 noon PST). Our apologies for the inconvenience and request you to check back on Sunday after 12 noon PST as our IT/Web team is working on this.
Laurel Suess: This is not convenient. I want to cancel my account, please.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Arun Kumar: I understand your Concern on Subscription cancellation, However our internal application's are not working due to Maintenance and update. We will take care of your Subscription tomorrow if there is any issue related to billing and Cancellation.
Laurel Suess: Please email me a copy of this chat conversation and the address where I can cancel my account when your site is operable.
Arun Kumar: Please check with us after tomorrow midday.
Laurel Suess: Please email me a copy of this chat conversation.
Arun Kumar: I am sorry but this option is no more working, you can Copy the Chat transcript from your end.
Arun Kumar: Is there anything else I can help you with?

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I purchased a student subscription to Creative Cloud. I got the confirming email. When I attempted to install the aps, kept getting a 30-day trial for all the aps. In the case of Photoshop, it was expired. How do I activate my Creative Cloud?

I purchased a student subscription to Creative Cloud. I got the confirming email. When I attempted to install the aps, kept getting a 30-day trial for all the aps. In the case of Photoshop, it was expired. How do I activate my Creative Cloud?

ChristinaW1111 for information on how to resolve the connection error preventing the active membership from authorizing then please see Sign in, activation, or connection errors | CS5.5 and later. If you have any questions regarding the steps listed within the document you are welcome to update this discussion.

I need to cancel my yearly subscription to Creative Cloud, and so far Customer Service (email, chat, etc.) has been of no help.

I need to cancel my yearly subscription to Creative Cloud, and so far Customer Service (email, chat, etc.) has been of no help.

I agree. I personally just want to downgrade to a single-app account, and the company makes this almost impossible to do. Is this even legal?

I am unable to cancel my subscription to creative cloud

I have tried following the instructions for canceling my 12 month subscription to creative cloud (I am currently in the last month), but when I click on the link "Cancel this plan", I get the message:
If you cancel your plan, you will lose access to certain features of your Creative Cloud membership, including certain applications, a higher level of services, and additional cloud storage. At the end of your current paid month, June 13, 2014, your membership will revert to a free membership, and you'll be billed 50% of your remaining contract obligation, as outlined in our billing terms. Memberships canceled within the first 30 days after purchase will be fully refunded by contactingCustomer Support.
To cancel your plan, please contact Customer Support.
So, what hoops do you expect me to jump through in order to actually cancel my subscription?

Chat start time
Aug 9, 2014 2:51:06 PM EST
Chat end time
Aug 9, 2014 2:58:37 PM EST
Duration (actual chatting time)
00:07:31
Operator
Arun Kumar
Chat Transcript
info: Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
While you wait, you can try our community forums where experts are online 24/7.
info: You are now chatting with 'Arun Kumar'
Arun Kumar: Hello! Welcome to Adobe Customer Service.
Arun Kumar: Hi Laurel.
Laurel Suess: I want to cancel my subscription please.
Arun Kumar: I understand that you would like to cancel your membership, Adobe.com and related services are experiencing system maintenance( Friday, August 8th 4 pm PST through Sunday, August 10th 12 noon PST). Our apologies for the inconvenience and request you to check back on Sunday after 12 noon PST as our IT/Web team is working on this.
Laurel Suess: This is not convenient. I want to cancel my account, please.
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Arun Kumar: I understand your Concern on Subscription cancellation, However our internal application's are not working due to Maintenance and update. We will take care of your Subscription tomorrow if there is any issue related to billing and Cancellation.
Laurel Suess: Please email me a copy of this chat conversation and the address where I can cancel my account when your site is operable.
Arun Kumar: Please check with us after tomorrow midday.
Laurel Suess: Please email me a copy of this chat conversation.
Arun Kumar: I am sorry but this option is no more working, you can Copy the Chat transcript from your end.
Arun Kumar: Is there anything else I can help you with?

I want to cancel my subscription to Creative Cloud

I just want to cancel my subscription to creative cloud - and just get sent from one page to another with no email contact and no phone that connects. Absolutely useless.

Please confirm if you would like to cancel the CC purchased on 10 Feb 2014. I have send you a message in the Email regarding this, please check & confirm.
Regards
Rajshree

I have a full Team subscription to Creative Cloud, but type kit does not allow me to use some fonts. Do I have to pay extra to have more fonts available to me?

I have a full Team subscription to Creative Cloud, but type kit does not allow me to use some fonts. Do I have to pay extra to have more fonts available to me?

Hi drewacg,
I'm sorry that you ran into trouble with this. Are you the administrative contact on your Creative Cloud team subscription? The admin user doesn't receive the same set of services as a full seat, so you will have a Typekit Trial plan instead of the Portfolio plan.
You have the option of upgrading to the Portfolio level, though. If you would like to do that:
1) sign in at https://typekit.com/login with your Adobe ID and password
2) visit typekit.com/plans, and select the "upgrade" option underneath Portfolio
Your Typekit plan upgrade will be billed separately from your Creative Cloud payments. The Portfolio plan is $49.99/year.
I hope that this helps! If you have any questions, please feel free to send your Adobe ID information to [email protected] and we can look into it further for you. Best,
-- liz

I have the subscription of creative cloud but my software appear as trial

I have the subscription of creative cloud. I think I purchased the software on the brazilian store. The software is in English the way I prefer. I want them in English. But they appear as trial versions. Help please.

Hi All,
When an application asks for a serial it means that the application can't see your subscription .Please verify this points :
1 - Clean hosts file from Adobe entries ( Already checked ).
2 - You're connected with a wrong email address .(verify this on CC desktop preferences menu .
3 - Your opm file is corrupted > close CC desktop and delete opm.db from ( Don't let it on the trash ) :
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
4 - You bought a subscription for english only and you install it in another language ( you must have a multi language subscription in this case ).
5 - You have an internet connection behind a proxy that blocks the applications ( If you don't have a proxy ,verify on your browser ( safari or IE ) and uncheck all proxy options )
Regards,.

Photoshop Subscription Edition Creative Cloud

I ordered before the release of the Creative Cloud Photoshop's one-year-plan. I think it was supposed to merge with the Creative Cloud in the state, but now I got a bill from Photoshop, even though I ordered it through the Creative Cloud.
I will now have to pay for the same product twice.

Hello!
I purchased PS CS5.5 subscription in March 21, 2012.
Creative Cloud I purchased April 25, but now I cant find any singn on it in my "Products and services" ??? There is only that PS product.
Today I got invoice No.0027605795 29,00€ ... that is Creative Cloud prize for old customer. Now I dont know any more what I paid.
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Arpit Kapoor kirjoitti 21.5.2012 kello 13.55:
Re: Photoshop Subscription Edition > Creative Cloud
created by Arpit Kapoor in Adobe Creative Cloud - View the full discussion
Did you purchased PS CS5 or CS5.5 subscription?
When exactly did your purchased that? Could you please specify the date?
Have you been charged for the same yet? If you have, how much have you been charged?
http://www.adobe.com/products/creativecloud/faq.html
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I bought a subscription to Creative Cloud with Photoshop CC, but PS remains in trial version and will soon expire.

So a couple of weeks ago I decided to subscribe to Creative Cloud. Payment was made, and I could download the software that is included in that deal, one of which is Photoshop CC. Now upon starting it for the first time, it asked me if I wanted to continue as a trial version, or if I wanted to buy the license. I already paid for it, so this question seemed strange to me. I checked if I still had to log in with my adobe account, but I already was logged in. I tried logging out & in, maybe that would fix it but no. Also, I can't find any activation key anywhere, not in the e-mail that confirmed my subscription, nowhere.
I have been working since then, and since photoshop CC trial version will expire within a couple of days, I had to make time to try and fix it now. Sadly I haven't been able to find any solution, and finding any direct support on the adobe help department has been a nightmare. I really hope someone here is able to help me fix this.
To summarize:
- I've got a subscription to Creative Cloud (the one with photoshop, that costs 12,29 per month in euro's, I'm from the Netherlands)
- Photoshop CC installed, keeps asking if I want to keep on using the trial version, or get a license.
- Upon making the choice to get a license, it just asks for an activation key, which I do not have
- Logging in & out with my adobe account in Photoshop CC itself does not fix the problem.

Thanks for your reply. I was able to find help through a tech support chat session and the person helped me edit my /etc/hosts file and it solved the problem.
For anyone else experiencing this issue (Mac OS X):
Close all other programs and sign out from the Adobe Desktop App
From the Finder, Go > Go to Folder...
Type /etc and hit enter
Find "hosts" file (only "hosts", there were similar files such as hosts.config but only open the one that says "hosts"
Open the file, and replace the entire content with ### Host Database## localhost is used to configure the loopback interface#
Close the file, sign back into the Adobe Desktop App
Problem solved!

How many computers can be installed Creative Cloud, if I have a subscription to "Creative cloud for photographer"?

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No message that limit exceeded usage.
MAC OS 10.10.2
russian languane
I need to buy more Creative Cloud ?!

Hi, Tnank You for answer,
Well, then I have a problem I can not run Ps on the second Mac, required or buy, or enter the code ... What do I do?

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Thanks.

there is the complete plan, Creative Cloud pricing and membership plans | Adobe Creative Cloud

Ven though i have a year student subscription with creative cloud when i try to open the programmes a window comes up for free trial or to buy the product. I was clicking the free trial option but i guess thats over now so it won't allow me to access the

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Creative Cloud Help | Creative Cloud for Students and Teachers / Common Questions
Regards,
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What do I do?

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I cannot cancel my subscription to Creative Cloud. Adobe won't give me a possibility

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Adobe contact information - http://helpx.adobe.com/contact.html may help

I recieved 2 emails comfirming my subscription to creative cloud, will i be charged double?

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