I redeemed a gift card, but I cannot make in app purchases on my iphone. My account balance is $36.94 and I want to make an in app purchase for $0.99. Why is it still asking for credit card info and not letting me purchase?

I just want to purchase the next level of Candy Crush Saga, haha. Please help!

If you were instructed to call them, then that's what you should do. They will probably need to verify your identity before helping you with the security question.

Similar Messages

  • Redeemed itunes gift card... not sure

    Hi,
    I've just resized in Japan, and I could not access to Japanese iTunes store,
    so I purchased an iTunes gift card for my first time. (before I moved here I used the credit card to purchase any app). The gift card costs 3000 JPY.
    Then I changed my address to Japan and I had to enter the code that is on the back side of my iTune gift card. After I enter the valid code I could access to
    the Japanese iTunes store. So I think all of the redeeming process has been finished.
    About two weeks later (It's today) I supposed to buy an app from app store.
    I have just found out that I couldn't purchased any application from Japanese iTunes store and it keeps asked me about my payment that make me think there must be some problems about my redeeming processes.
    Unfortunately that gift card has been trashed away since that day. I would like to ask if I didn't have any iTunes credit from that card yet, how could I do.
    So may be there are some ways to retrieve the code which I have entered correctly from the log, and redeemed it again. If that day it hadn't finished yet
    Best Regards
    PS. On that day I'm believe that my process is success because I have a typo on the code for two or three times and I was unable access to the Japanese iTunes store. Then after I was successful in typing the correct code, I am able to access to the store.
    PS2. I couldn't send any email to apple support don't know why .. the error msg is
    Error: Request was not saved.
    - Your request has not been processe

    iTunes -> Store menu -> View My Account
    Sign into the account under which you redeemed the cards and go to the Purchase History. That will show you everything you purchased via that account.
    Regards.

  • I redeemed my gift certificate but i cannot purchase apps

    how do i purchase apps???

    You also may want to look for help in the Mac App Store. Look under Quick Links - Support and follow the trail.

  • HT2534 have redeemed my gift card but unable to purchase music even though the credit is showing

    have redeemed a gift card which shows as  a credit on the top  but when i try to purchase music it asks to redeem again but will not accept a 2nd time. how do i pay with this  card
    thanks  in frustation

    This is a bit unusual. Time for:
    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html

  • ITunes:  I just redeemed a gift card in iTunes and then rented a movie.  I want it charged to the gift card but think that it was charged to my credit card.  How do I ensure the charges are against the gift card?

    iTunes:  I just redeemed a gift card in iTunes and then rented a movie.  I want it charged to the gift card but think that it was charged to my credit card.  How do I ensure the charges are against the gift card?

    I took this straight from the help menu.
    You need to set up an Apple ID for use with the iTunes Store before you can redeem anything in the iTunes Store. You don’t need to enter credit card information to redeem only the amount of a gift certificate or card.
    Hide 
    Use an iTunes allowance, gift certificate, or iTunes Gift Card
      If you aren’t already signed in to the iTunes Store, choose Store > Sign In, or click Sign In at the top of the iTunes Store window. 
      Below Quick Links, click Redeem, and follow the onscreen instructions.
    The amount in your account appears to the left of your account name. When you click the Buy button to make purchases, the amount changes to show how much money remains in your account.
    You can use a gift certificate only in the iTunes Store for the same country in which the certificate was purchased.

  • HT2736 I redeemed a gift card in an old account by accident. It doesn't appear I can transfer credit to my current account. Tried to gift songs from old one to current but credit card charged, then deleted cc info but still doesn't work. Suggestions?

    I redeemed a gift card in an old apple account by accident. It doesn't appear I can transfer the credit to my current apple account. Suggestions online were to gift songs from old account to new one but when I did my credit card was charged. I have deleted my credit card info and now it won't let me gift songs at all. Credit is showing in old account, any suggestions how to utilize?

    You cannot gift with a gift balance.  You must use cc to gift

  • Ive redeemed my gift card for $25, it accepted it, but didn't put the money in my balance.  WHAT DO I DO NOW?  Can I refresh somehow?

    Ive redeemed my gift card for $25, it accepted it, but didn't put the money in my balance.  WHAT DO I DO NOW?  Can I refresh somehow?

    i the top right corner of the iTunes store click on your account, log in and go to billing info. Hope this helps

  • I've already redeemed my gift cards into iBooks but how come I don't have any option to buy a book other than credit.

    I've already redeemed my gift cards into iBooks but how come I only have credit as a option.

    You can remove the credit card from your account.   The gift card should show as a credit balance.

  • HT201209 I just redeemed my gift card.  50.00 is now in my apple account...when I go to download a song it wants me to verify my billing info. How do I redeem the gift card and not having the price go on my credit card??

    I just redeemed my gift card....my apple acct says I have 50.00.  When I go to download a song it goes right to my billing info.  Wants me to verify my credit card info but no where to redeem my gift card.  How do I do this??

    I took this straight from the help menu.
    You need to set up an Apple ID for use with the iTunes Store before you can redeem anything in the iTunes Store. You don’t need to enter credit card information to redeem only the amount of a gift certificate or card.
    Hide 
    Use an iTunes allowance, gift certificate, or iTunes Gift Card
      If you aren’t already signed in to the iTunes Store, choose Store > Sign In, or click Sign In at the top of the iTunes Store window. 
      Below Quick Links, click Redeem, and follow the onscreen instructions.
    The amount in your account appears to the left of your account name. When you click the Buy button to make purchases, the amount changes to show how much money remains in your account.
    You can use a gift certificate only in the iTunes Store for the same country in which the certificate was purchased.

  • HT202359 I have redeemed a gift card but how can I use the credits that I gained?

    I have redeemed a gift card and gained 5 song credits. When I try and buy songs, iTunes takes me through to the ''redeem'' page but when I try and enter the gift code, it just opens up a window that says this code has already been redeemed. How can I actually use the credits to buy songs? There doesn't seem to be an option to use ''credits''... Thanks.

    What exactly do you see when trying to buy a song, what messages appear ? You can't change how items are billed, it's automatic, as long as you are buying for yourself  then your account's balance should be used for the purchase, it's only if gifting (which can only be done via a credit card) or if your balance doesn't cover the entire purchase price that credit card details should be asked for - or if it's a new account and you didn't follow particular steps when creating the account. (A gift card can only be redeemed once, you can't re-enter its code.)

  • I can't redeem my iTunes gift card, my phone is un activated, help desk has not helped. What does it mean my phone is un activated and how can I redeem my gift card for my 5c living I. The Caribbean

    I can't redeem my iTunes gift card, my phone is un activated, help desk has not helped. What does it mean my phone is un activated and how can I redeem my gift card for my 5c living I. The Caribbean

    (Typing all in capitals is considered shouting, makes posts difficult to read and may mean that people are less likely to reply.)
    There isn't a phone number for iTunes Support.
    If you've forgotten your answers to your security questions then you can get them reset : If you forgot the answers to your Apple ID security questions
    If you have a credit card on your account then its details have to complete - and asking for their details is also a way of checking that you have a valid billing address in that country. As long as you are buying content for yourself and not trying to gift content (you can't use your balance for gifting) then the purchase price (plus any applicable taxes) should be deducted from your balance. If it's not then you contact iTunes Support :  http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • When I try to purchase a tune on itunes it takes me to the takes me to the payment window. I see a credit by my name. How can I use that credit available to me without having to be force to use my credit card or redeem a gift card?

    When I try to purchase an album on itunes it takes me to the takes me to the payment window. I also see a credit by my name in itunes. How can I use that credit available to me without having to be force to use my credit card or redeem another gift card?

    When I try to purchase an album on itunes it takes me to the takes me to the payment window
    It is asking to verify your info. Select None for the credit card.

  • Cannot redeem itunes gift card receive cannot complete your request unknown error -1202

    After numerous attempts I still cannot redeem ITunes gift cards to the ITunes store so I can download content onto my PC 
    It is running Windows Vista.
    I receive "We could not complete your ITunes store request. An unknown error occurred.  (-1202)  Please try again later." 
    I have gone to my controll panel and made sure the date and time is correct.  They are correct.
    I have unchecked the advanced internet properties setting "Enable Integrated Windows Authentication."
    I have restarted.
    Still cannot redeem ITunes gift cards at the ITunes store. 
    What can I do to redeem these cards ???????????????????
    Please advise.
    Thanks
    Elizabeth

    I'm having the same problem, Jay. Its been like that for asong as I can remember (at least a month). I've not been particularly bothered, but I've got a voucher too and its rather annoying. Doesnt appear to be everyone, just a select minority of users. If anyone does have an answer it would be greatly appreciated. Thanking you!

  • I cannot redeem itunes gift cards?

    Cannot redeem itunes gift card

    I don't know if i can help you since i am answering this "late", but maybe someone will be able to read this, the only way to use it is going to iTunes on your PC and then going to "iTunes Store" then click "Country" and change it to USA -or- the country you bought it, preferely USA, then you will need to put a Billing Adress from USA (For example), you can put whatever you want by searching a phone / zip code on google.
    Then you will be able to redeem your card.
    Have a nice day!

  • My itunes account shows I have a balance of 5.37 but when I go to pay for a song for 1.29 it will not let me access thia account. Instead it asks me to pay with a credit card.

    My itunes account shows I have a balance of 5.37 but when I go to pay for a song for 1.29 it will not let me access this account. Instead it asks me to pay with a credit card. Do these benefits age off. It's been awhile since I used it. Thanks

    It says   at the top      under Redeem after I touched that:
              $14.73
    Account: [email protected]   (my account name)
    Enter your Gift Card or Download Coad

  • Can I use a gift card to pay of my credit card balance? I bought a song off iTunes and I forgot to redeem my gift card before doing so.

    Hi everyone,
    As you can tell from the topic of the discussion, I was just wondeirng if there's any way to use a gift card to pay off a credit card balance?
    It's not a huge problem as I only bought one song, lol, but it'd be nice to know if I can use my gift card to pay off the balance. I forgot to redeem my gift card before purchasing >_<. Smart I know. So please, if some one knows the answer to reply back. Thanks!
    - Erika

    Is there any way I can do it without using a credit card? Even if I can go somewhere to get it done?

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