I redeemed video but where does it go?

I sent a gift video. The person has a windows computer. he hit redeem ad put the code in, but no file is in itunes. Where does it go? How to load it?

Thank you. It was in the check for purchases under the me even though I sent it as a gift to a different account. He even used the code sent with the link and it said it downloaded. Obviously it did not. Thanks again.

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    ==================================================================
    Audio only SX20 to remote office
    ====================================================================
    1040452.70 MC I: CallParticipantImpl: calledUri: h323:xxx.xxx.xxx.xxx
    1040452.70  H323Call I: h323_call::makeOutgoingCall(p=21): Sending call request to  stack (rate=1920000 srcName='', src uri='h323:xxx.xxx.xxx.xxx.' src  e164='xxxxxxxxxxx' dest='xxx.xxx.xxx.xxx')
    1040452.70 MC I: Experimental 1080p60 is configured on this box
    1040452.71 MC I: RemoteParticipant::proposeMode(p=21, ch=1): Did not find mixer ((nil)) or channel (0x42bab024)
    1040452.71 MC I: RemoteParticipant::propose60fpsThreshold(p=21, ch=1): Did not find mixer ((nil)) or channel (0x42bab024)
    1040452.71 MC I: RemoteParticipant::reevalRefMode(p=21,ch=1) set ref [Audio (1): G.711a  64k ] q= auto, t60=6000
    1040452.71 MC I: RemoteParticipant::reevalRefMode(p=21,ch=2) set ref [Video (2): vid-off [email protected]  0k ] q= auto, t60=6000
    1040452.71 MC I: RemoteParticipant::reevalRefMode(p=21,ch=3) set ref [Video (3): vid-off [email protected]  0k ] q= auto, t60=6000
    1040452.71 MC I: RemoteParticipant::proposeMode(p=21, ch=4): Did not find mixer ((nil)) or channel (0x42bd22ec)
    1040452.71 MC I: RemoteParticipant::propose60fpsThreshold(p=21, ch=4): Did not find mixer ((nil)) or channel (0x42bd22ec)
    1040452.71 MC I: RemoteParticipant::reevalRefMode(p=21,ch=4) set ref [Data (4): H.224-HDLC  64k ] q= auto, t60=6000
    1040452.71 MC I: MediaServerAction(): InputGate(ig=224) creation took 192 miliseconds
    1040452.82 MC !ER TransactionActionStorage::removeAction no match for Modify Mixer   id(5)
    1040452.91 H323Call I: h323_call_handler::handleH323AlertInd(p=21, s=1): Incoming call alert indication
    1040453.06 MediaStreamController I: MV::getVCSetting getOutputPortStatus initialized 1
    1040453.06 MediaStreamController I: MV::getVCSetting localHwCookieHint_ 1 w 1920 h 1080
    1040453.07 DATACTRL I: FECCCAPSREQ(): received global controller fecc capabilities
    1040453.07 DATACTRL I: fecc_caps(ig=18,og=-1,s=0): updating caps
    1040453.07 H224 !ER tx(p=21): pkt while not ready (so far 1 pkts dropped)
    1040453.11 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=663/246/4852/158
    1040453.57 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=218,p=21) [Audio (1): aud-off stereo  0k ]
    1040453.62 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=663/246/4852/158
    1040454.13 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=663/246/4852/158
    1040457.56 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=663/246/4852/158
    1040458.41 H323Call I: h323_call_handler::handleH323CapsetInd(p=21, s=1) Received new capset
    1040458.41 MC I: RemoteParticipant::setRRRate(p=21): Received new remote rate from protocol: 0 (old: -1)
    1040458.41 MC I: RemoteParticipant::modeChanged(p=21, ch=1): ModesController wants to run mode: Audio (1): aud-off  0k
    1040458.41 MC I: RemoteParticipant::modeChanged(p=21, ch=2): ModesController wants to run mode: Video (2): vid-off [email protected]  0k
    1040458.41 MC I: RemoteParticipant::modeChanged(p=21, ch=3): ModesController wants to run mode: Video (3): vid-off [email protected]  0k
    1040458.41 MC I: Conference::calcCommonRate(c=17,ch=3) rate=0
    1040458.41 MC I: RemoteParticipant::modeChanged(p=21, ch=4): ModesController wants to run mode: Data (4): data-off  0k
    1040458.41 MC I: RemoteParticipant::setRRCap(p=21): Received new remote capset from protocol: Capability table:
    1: (1) G.711mu rate=64k ptime(ms)=20 2: (1) G.711a rate=64k ptime(ms)=20 3: (2) H.261 maxbr=1920000 fps-qcif=3000 fps-cif=3000 Simcapset:(0) {1,2}{3}
    1040458.41 MC I: RemoteParticipant::modeChanged(p=21, ch=1): ModesController wants to run mode: Audio (1): G.711mu  64k
    1040458.41  H323Call I: h323_call::sendOutgoingModesToStack(p=21): Modes sent to  stack: audio: G.711mu, video: vid-off, duo: vid-off, data: aud-off
    1040458.51  H323Call I: h323_call_handler::handleH323CallCnf(p=21, s=1) Incoming  call confirm rate=19200 lang='' dest=[h323Id='xxxxxxx' ]
    1040458.51 MC I: RemoteParticipant::setRRRate(p=21): Received new remote rate from protocol: 1920000 (old: 0)
    1040458.51  H323Call I: h323_call::sendOutgoingModesToStack(p=21): Modes sent to  stack: audio: G.711mu, video: vid-off, duo: vid-off, data: aud-off
    1040458.51 MC I: setCallState(p=21) InCall
    1040458.52 H323Call I: h323_call_handler::handleH323TpeStringAvailableInd(p=21, s=1) Tpe string available indication
    1040458.54 MC I: RemoteParticipant::reevalRefMode(p=21,ch=2) set ref [Video (2): vid-raw [email protected]  0k ] q= motion, t60=921600
    1040458.62  H323Call I: h323_call_handler::handleH323RtpOpenSessionReq(p=21, s=1)  Open incoming media session (OLC/OLC-ACK, h233.chanid: 8: MC channel: 1)
    1040458.62 H323Call I: h323_call_handler::handleH323RtpDecryptionKeyInd(p=21, s=1) Received decryption key (channel: 8)
    1040458.62 H323Call I: h323_call_handler::handleH323IncMode: incoming mode
    1040458.62 MC I: RemoteParticipant::configureIncomingChannel: Capability table:
    7: (1) G.711mu rate=64k ptime(ms)=40  [0]
    1040458.65 DATACTRL I: DataGateCfgReq(ig=18) hdlc=yes
    1040458.67 MediaStreamController I: SC::PlayReq(og=10) path='/sounds/', tone=2
    1040458.68  H323Call I: h323_call::configureIncomingChannelCnf(p=21) Receive media  is set up for channel 8, sending confirm on open back to stack
    1040458.68  H323Call I: h323_call_handler::handleH323RtpOpenSessionReq(p=21, s=1)  Open outgoing media session (OLC/OLC-ACK, h233.chanid: 1: MC channel: 1)
    1040458.68  H323Call I: h323_call_handler::handleH323RtpEncryptionKeyInd(p=21, s=1)  Received encryption key (channel: 1, h323.type: 1)
    1040458.69  MC I: configureOutgoingChannel(p=21, ch=1): Configuring mode : Audio  (1): G.711mu  0k PT(0)  (modescontroller says real is: Audio (1):  G.711mu  64k )
    1040458.71 RTP I: Flux Start FEC Decoder sess: 0
    1040458.71 RTP I: Rtp_Ready_doRTPSourceMuteReq(app=0,strm=102) source unmuted
    1040458.72  H323Call I: h323_call::configureOutgoingChannelCnf(p=21) Outgoing media  is set up for channel 1, sending confirm on open back to stack
    1040458.72 H323Call I: h323_call::configureOutgoingChannelCnf(p=21) Sending mic mute indication on startup (channel: 1, type: 1)
    1040458.72  H323Call I: h323_call_handler::handleH323_ModeCmd_Cnf(p=21, s=1) Mode  changed (mediatype: audio, rtpaddress: rtp/rtcp  92.39.20.156:3230/92.39.20.156:3231 (fwtrav: mode: 0, keepaliveplno: 0,  activertp: 0, activertcp: 0, RtpAddress: , Port: 0, InitialProbePresent:  0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, RtcpAddress: , Port: 0,  InitialProbePresent: 0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, mode: Audio (1): G.711mu   0k PT(0) )
    1040458.72 MC I:  configureOutgoingChannel(p=21, ch=1): Configuring mode : Audio (1):  G.711mu  0k PT(0)  (modescontroller says real is: Audio (1): G.711mu   64k )
    1040458.72 H323Call  I: h323_call_handler::handleH323_ModeCmd_Cnf(p=21, s=1) Mode changed  (mediatype: video, rtpaddress: rtp/rtcp /, mode: iX (0): undefined  0k )
    1040458.72  H323Call I: h323_call_handler::handleH323_ModeCmd_Cnf(p=21, s=1)Got  mode change on a channel that is not open (mediatype: 2)
    1040458.72  H323Call I: h323_call_handler::handleH323_ModeCmd_Cnf(p=21, s=1) Mode  changed (mediatype: duo, rtpaddress: rtp/rtcp /, mode: iX (0):  undefined  0k )
    1040458.72  H323Call I: h323_call_handler::handleH323_ModeCmd_Cnf(p=21, s=1)Got mode  change on a channel that is not open (mediatype: 4)
    1040458.72  H323Call I: h323_call_handler::handleH323_ModeCmd_Cnf(p=21, s=1) Mode  changed (mediatype: data, rtpaddress: rtp/rtcp /, mode: iX (0):  undefined  0k )
    1040458.72  H323Call I: h323_call_handler::handleH323_ModeCmd_Cnf(p=21, s=1)Got mode  change on a channel that is not open (mediatype: 3)
    1040458.72 RTP I: Rtp_Ready_doRTPSourceMuteReq(app=0,strm=102) source unmuted
    1040458.73 H323Call I: h323_call_handler::handleH323MicOn(p=21, s=1) Mic on indication
    1040458.73 MC I: ComasListener::recMicStatus(p=21) ON
    1040458.73 MC I: RemoteParticipant::remoteMicStatus(p=21) unmuted
    1040458.73 H323Call I: h323_call::configureOutgoingChannelCnf(p=21) Not sending openSessionCnf upon send mode change
    1040458.74 RTP I: validateSSRC(sid=0) registering new ssrc (ea0f8401)
    1040458.75 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=218,p=21) [Audio (1): G.711mu  64k ]
    1040463.62 DATACTRL I: FECCCAPSREQ(): received global controller fecc capabilities
    1040463.62 DATACTRL I: fecc_caps(ig=18,og=-1,s=0): updating caps
    1040463.62 H224 !ER tx(p=21): pkt while not ready (so far 2 pkts dropped)
    1040463.63 MediaStreamController I: MV::getVCSetting getOutputPortStatus initialized 1
    1040463.63 MediaStreamController I: MV::getVCSetting localHwCookieHint_ 1 w 1920 h 1080
    1040491.57  MC I: AudioInputGateImpl::activeSpeaker(ig=218) RemoteParticipant 21 is  the ACTIVE SPEAKER Active Speaker List:  21 1
    1040514.20 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
    1040514.39 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
    1040514.55 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=641/246/4852/158
    1040514.83 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
    1040514.92 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=641/246/4852/165
    1040514.97 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
    1040515.12 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
    1040515.13 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=634/246/4852/165
    1040515.26 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
    1040515.41 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
    1040515.42 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=628/246/4852/165
    1040515.77 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=628/246/4852/172
    1040516.06 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
    1040516.22 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=386/246/4852/172
    1040516.57 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=386/246/4852/160
    1040516.91 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
    1040517.08 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=386/246/4852/153
    1040517.59 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=386/246/4852/153
    1040518.01 CAMERA I: CamVisca::CamVisca_Ready_doCameraCommandReq
    1040518.17 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=858/246/4852/153
    1040518.53 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=858/246/4852/161
    1040519.04 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=858/246/4852/168
    1040519.55 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=858/246/4852/153
    1040520.06 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=858/246/4852/157
    1040520.57 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=858/246/4852/157
    1040521.94 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=858/246/4852/157
    1040586.53  MC I: AudioInputGateImpl::activeSpeaker(ig=218) RemoteParticipant 21 is  the ACTIVE SPEAKER Active Speaker List:  21 1
    1040693.73  MC I: AudioInputGateImpl::activeSpeaker(ig=218) RemoteParticipant 21 is  the ACTIVE SPEAKER Active Speaker List:  21 1
    1040784.73  MC I: AudioInputGateImpl::activeSpeaker(ig=218) RemoteParticipant 21 is  the ACTIVE SPEAKER Active Speaker List:  21 1
    1040790.01  H323Call I: h323_call_handler::handleH323RtpCloseSessionReq(p=21, s=1)  Close incoming media session (CLC/CLC-ACK, channel: 8)
    1040790.01 MC I: RemoteParticipant::configureIncomingChannel: Capset empty
    1040790.02  H323Call I: h323_call_handler::handleH323RtpCloseSessionReq(p=21, s=1)  Close outgoing media session (CLC/CLC-ACK, channel: 1)
    1040790.02  MC I: configureOutgoingChannel(p=21, ch=1): Configuring mode : iX (1):  undefined  0k  (modescontroller says real is: Audio (1): aud-off  0k )
    1040790.02 RTP !ER Rtp_Ready_doRTPSourceMuteReq(app=0,strm=102) invalid remote RTCP address, suppressing report
    1040790.02 RTP !ER Rtp_Ready_doRTPSourceMuteReq(app=0,strm=102) invalid remote RTCP address, suppressing report
    1040790.05 H323Call I: h323_call_handler::handleH323IncMode: incoming mode
    1040790.05 MC I: RemoteParticipant::configureIncomingChannel: Capset empty
    1040790.05 H323Call I: h323_call::configureIncomingChannelCnf(p=21): Not sending openSessionCnf upon receive mode change
    1040790.05 H323Call I: h323_call_handler::handleH323IncMode: incoming mode
    1040790.05 MC I: RemoteParticipant::configureIncomingChannel: Capset empty
    1040790.05 H323Call I: h323_call::configureIncomingChannelCnf(p=21): Not sending openSessionCnf upon receive mode change
    1040790.05  H323Call I: h323_call_handler::handleDiscInd(p=21, s=1) Received  disconnect indication (Cause: 3:21, h323 cause: 31:21)- OtherRemote Q850
    1040790.05 MC I: RemoteParticipant::reevalRefMode(p=21,ch=2) set ref [Video (2): vid-off [email protected]  0k ] q= auto, t60=6000
    1040790.05 ModesController I: ModesController::resetRateLimit(ch=2)
    1040790.08 H323Call I: h323_call::affirmIncomingDisconnect(p=21): Incoming disconnect affirmed
    1040790.10 IXUser I: iXController teardownIxChannel: Not connected
    =================================================================
    audio and video to same remote office using a  C40
    =================================================================
    Nov 14 14:27:30 (none) main: 3392266.06 MC I: CallParticipantImpl: calledUri: h323:xxx.xxx.xxx.xxx
    Nov  14 14:27:30 (none) main: 3392266.06 H323Call I:  h323_call::makeOutgoingCall(p=129): Sending call request to stack  (rate=1920000 srcName='', src uri='h323:xxx.xxx.xxx.xxx' src  e164='xxxxxxxxxxxxxx' dest='xxx.xxx.xxx.xxx')
    Nov  14 14:27:30 (none) main: 3392266.06 MC I:  RemoteParticipant::proposeMode(p=129, ch=1): Did not find mixer ((nil))  or channel (0x499cad9c)
    Nov  14 14:27:30 (none) main: 3392266.07 MC I:  RemoteParticipant::propose60fpsThreshold(p=129, ch=1): Did not find  mixer ((nil)) or channel (0x499cad9c)
    Nov  14 14:27:30 (none) main: 3392266.07 MC I:  RemoteParticipant::reevalRefMode(p=129,ch=1) set ref [Audio (1): G.711a  64k ] q= auto, t60=6000
    Nov 14 14:27:30 (none) main: 3392266.07 MC I: RemoteParticipant::reevalRefMode(p=129,ch=2) set ref [Video (2): vid-off [email protected]  0k ] q= auto, t60=6000
    Nov 14 14:27:30 (none) main: 3392266.07 MC I: RemoteParticipant::reevalRefMode(p=129,ch=3) set ref [Video (3): vid-off [email protected]  0k ] q= auto, t60=6000
    Nov  14 14:27:30 (none) main: 3392266.07 MC I:  RemoteParticipant::proposeMode(p=129, ch=4): Did not find mixer ((nil))  or channel (0x4994357c)
    Nov  14 14:27:30 (none) main: 3392266.07 MC I:  RemoteParticipant::propose60fpsThreshold(p=129, ch=4): Did not find  mixer ((nil)) or channel (0x4994357c)
    Nov  14 14:27:30 (none) main: 3392266.07 MC I:  RemoteParticipant::reevalRefMode(p=129,ch=4) set ref [Data (4):  H.224-HDLC  64k ] q= auto, t60=6000
    Nov 14 14:27:30 (none) main: 3392266.07 MC I: MediaServerAction(): InputGate(ig=49) creation took 228 miliseconds
    Nov  14 14:27:30 (none) main: 3392266.28 H323Call I:  h323_call_handler::handleH323AlertInd(p=129, s=1): Incoming call alert  indication
    Nov 14 14:27:30 (none) main: 3392266.45 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=400/60/0/4575
    Nov 14 14:27:31 (none) main: 3392266.80 MediaStreamController I: SC::PlayReq(og=12) path='/sounds/', tone=2
    Nov  14 14:27:31 (none) main: 3392266.89 MC I:  RemoteInputGateImpl::setIncomingModeReport(ig=43,p=129) [Audio (1):  aud-off stereo  0k ]
    Nov 14 14:27:31 (none) main: 3392266.98 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=400/60/0/4578
    Nov 14 14:27:31 (none) main: 3392267.50 CAMERA I: CamVisca::sendCAMPositionInd cameraId=1 pos=400/60/0/4575
    Nov 14 14:27:34 (none) main: 3392270.47 H323Call I: h323_call_handler::handleH323CapsetInd(p=129, s=1) Received new capset
    Nov  14 14:27:34 (none) main: 3392270.47 MC I:  RemoteParticipant::setRRRate(p=129): Received new remote rate from  protocol: 0 (old: -1)
    Nov  14 14:27:34 (none) main: 3392270.47 MC I:  RemoteParticipant::modeChanged(p=129, ch=1): ModesController wants to  run mode: Audio (1): aud-off  0k
    Nov  14 14:27:34 (none) main: 3392270.47 MC I:  RemoteParticipant::modeChanged(p=129, ch=2): ModesController wants to  run mode: Video (2): vid-off [email protected]  0k
    Nov  14 14:27:34 (none) main: 3392270.47 MC I:  RemoteParticipant::modeChanged(p=129, ch=3): ModesController wants to  run mode: Video (3): vid-off [email protected]  0k
    Nov 14 14:27:34 (none) main: 3392270.47 MC I: Conference::calcCommonRate(c=1,ch=3) rate=0
    Nov  14 14:27:34 (none) main: 3392270.47 MC I:  RemoteParticipant::modeChanged(p=129, ch=4): ModesController wants to  run mode: Data (4): data-off  0k
    Nov  14 14:27:34 (none) main: 3392270.47 MC I:  RemoteParticipant::setRRCap(p=129): Received new remote capset from  protocol: Capability table:
    Nov  14 14:27:34 (none) main: 3392270.47 MC I:  RemoteParticipant::modeChanged(p=129, ch=1): ModesController wants to  run mode: Audio (1): G.711mu  64k
    Nov  14 14:27:34 (none) main: 3392270.48 H323Call I:  h323_call::sendOutgoingModesToStack(p=129): Modes sent to stack: audio:  G.711mu, video: vid-off, duo: vid-off, data: aud-off
    Nov  14 14:27:34 (none) main: 3392270.57 H323Call I:  h323_call_handler::handleH323CallCnf(p=129, s=1) Incoming call confirm  rate=19200 lang='' dest=[h323Id='ARVATO' ]
    Nov  14 14:27:34 (none) main: 3392270.57 MC I:  RemoteParticipant::setRRRate(p=129): Received new remote rate from  protocol: 1920000 (old: 0)
    Nov  14 14:27:34 (none) main: 3392270.57 H323Call I:  h323_call::sendOutgoingModesToStack(p=129): Modes sent to stack: audio:  G.711mu, video: vid-off, duo: vid-off, data: aud-off
    Nov 14 14:27:34 (none) main: 3392270.57 MC I: setCallState(p=129) InCall
    Nov  14 14:27:34 (none) main: 3392270.58 H323Call I:  h323_call_handler::handleH323TpeStringAvailableInd(p=129, s=1) Tpe  string available indication
    Nov  14 14:27:34 (none) main: 3392270.65 H323Call I:  h323_call_handler::handleH323RtpOpenSessionReq(p=129, s=1) Open incoming  media session (OLC/OLC-ACK, h233.chanid: 8: MC channel: 1)
    Nov  14 14:27:34 (none) main: 3392270.66 H323Call I:  h323_call_handler::handleH323RtpDecryptionKeyInd(p=129, s=1) Received  decryption key (channel: 8)
    Nov 14 14:27:34 (none) main: 3392270.66 H323Call I: h323_call_handler::handleH323IncMode: incoming mode
    Nov 14 14:27:34 (none) main: 3392270.66 MC I: RemoteParticipant::configureIncomingChannel: Capability table:
    Nov 14 14:27:34 (none) main: 3392270.67 DATACTRL I: DataGateCfgReq(ig=1) hdlc=yes
    Nov  14 14:27:34 (none) main: 3392270.67 H323Call I:  h323_call::configureIncomingChannelCnf(p=129) Receive media is set up  for channel 8, sending confirm on open back to stack
    Nov  14 14:27:34 (none) main: 3392270.67 H323Call I:  h323_call_handler::handleH323RtpOpenSessionReq(p=129, s=1) Open incoming  media session (OLC/OLC-ACK, h233.chanid: 7: MC channel: 2)
    Nov  14 14:27:34 (none) main: 3392270.67 H323Call I:  h323_call_handler::handleH323RtpDecryptionKeyInd(p=129, s=1) Received  decryption key (channel: 7)
    Nov 14 14:27:34 (none) main: 3392270.67 H323Call I: h323_call_handler::handleH323IncMode: incoming mode
    Nov 14 14:27:34 (none) main: 3392270.68 MC I: RemoteParticipant::configureIncomingChannel: Capability table:
    Nov 14 14:27:34 (none) main: 3392270.68 VIDEOCTRL-0 I: (proxy,161) maximum number of framestorage slices 2
    Nov  14 14:27:34 (none) main: 3392270.70 MC I:  VideoInputGateImpl::inputGateConfigState(ig=46): DecoderConfig[46]:  maxMbps: 9000 maxWidth: 352 maxHeight: 288 memsize: 35348904
    Nov  14 14:27:35 (none) main: 3392270.71 H323Call I:  h323_call_handler::handleH323RtpOpenSessionReq(p=129, s=1) Open outgoing  media session (OLC/OLC-ACK, h233.chanid: 1: MC channel: 1)
    Nov  14 14:27:35 (none) main: 3392270.71 H323Call I:  h323_call_handler::handleH323RtpEncryptionKeyInd(p=129, s=1) Received  encryption key (channel: 1, h323.type: 1)
    Nov  14 14:27:35 (none) main: 3392270.71 MC I:  configureOutgoingChannel(p=129, ch=1): Configuring mode : Audio (1):  G.711mu  0k PT(0) (modescontroller says real is: Audio (1): G.711mu  64k  )
    Nov 14 14:27:35 (none) main: 3392270.72 RTP I: Flux Start FEC Decoder sess: 0
    Nov 14 14:27:35 (none) main: 3392270.74 RTP I: Rtp_Ready_doRTPSourceMuteReq(app=0,strm=5) source unmuted
    Nov  14 14:27:35 (none) main: 3392270.74 H323Call I:  h323_call::configureOutgoingChannelCnf(p=129) Outgoing media is set up  for channel 1, sending confirm on open back to stack
    Nov  14 14:27:35 (none) main: 3392270.74 H323Call I:  h323_call::configureOutgoingChannelCnf(p=129) Sending mic mute  indication on startup (channel: 1, type: 1)
    Nov  14 14:27:35 (none) main: 3392270.74 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: audio, rtpaddress: rtp/rtcp  92.39.20.156:3230/92.39.20.156:3231 (fwtrav: mode: 0, keepaliveplno: 0,  activertp: 0, activertcp: 0, RtpAddress: , Port: 0, InitialProbePresent:  0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, RtcpAddress: , Port: 0,  InitialProbePresent: 0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, mode: Audio (1): G.711mu   0k PT(0) )
    Nov  14 14:27:35 (none) main: 3392270.74 MC I:  configureOutgoingChannel(p=129, ch=1): Configuring mode : Audio (1):  G.711mu  0k PT(0) (modescontroller says real is: Audio (1): G.711mu  64k  )
    Nov  14 14:27:35 (none) main: 3392270.75 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: video, rtpaddress: rtp/rtcp /, mode: iX (0): undefined  0k )
    Nov  14 14:27:35 (none) main: 3392270.75 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1)Got mode change on a  channel that is not open (mediatype: 2)
    Nov  14 14:27:35 (none) main: 3392270.75 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: duo, rtpaddress: rtp/rtcp /, mode: iX (0): undefined  0k )
    Nov  14 14:27:35 (none) main: 3392270.75 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1)Got mode change on a  channel that is not open (mediatype: 4)
    Nov  14 14:27:35 (none) main: 3392270.75 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: data, rtpaddress: rtp/rtcp /, mode: iX (0): undefined  0k )
    Nov  14 14:27:35 (none) main: 3392270.75 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1)Got mode change on a  channel that is not open (mediatype: 3)
    Nov 14 14:27:35 (none) main: 3392270.75 RTP I: Rtp_Ready_doRTPSourceMuteReq(app=0,strm=5) source unmuted
    Nov  14 14:27:35 (none) main: 3392270.75 H323Call I:  h323_call::configureOutgoingChannelCnf(p=129) Not sending openSessionCnf  upon send mode change
    Nov 14 14:27:35 (none) main: 3392270.76 H323Call I: h323_call_handler::handleH323MicOn(p=129, s=1) Mic on indication
    Nov 14 14:27:35 (none) main: 3392270.76 MC I: ComasListener::recMicStatus(p=129) ON
    Nov 14 14:27:35 (none) main: 3392270.76 MC I: RemoteParticipant::remoteMicStatus(p=129) unmuted
    Nov  14 14:27:35 (none) main: 3392270.77 H323Call I:  h323_call::configureIncomingChannelCnf(p=129) Receive media is set up  for channel 7, sending confirm on open back to stack
    Nov 14 14:27:35 (none) main: 3392270.78 RTP I: validateSSRC(sid=0) registering new ssrc (bbf62201)
    Nov 14 14:27:35 (none) main: 3392270.79 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=43,p=129) [Audio (1): G.711mu  64k ]
    Nov 14 14:27:35 (none) main: 3392270.90 MC I: RemoteParticipant::reevalRefMode(p=129,ch=2) set ref [Video (2): vid-raw [email protected]  0k ] q= motion, t60=921600
    Nov  14 14:27:35 (none) main: 3392270.90 MC I:  RemoteParticipant::modeChanged(p=129, ch=2): ModesController wants to  run mode: Video (2): H.261 [email protected]  1856k
    Nov  14 14:27:35 (none) main: 3392270.90 H323Call I:  h323_call::sendOutgoingModesToStack(p=129): Modes sent to stack: audio:  G.711mu, video: H.261, duo: vid-off, data: aud-off
    Nov  14 14:27:35 (none) main: 3392270.90 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: audio, rtpaddress: rtp/rtcp  92.39.20.156:3230/92.39.20.156:3231 (fwtrav: mode: 0, keepaliveplno: 0,  activertp: 0, activertcp: 0, RtpAddress: , Port: 0, InitialProbePresent:  0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, RtcpAddress: , Port: 0,  InitialProbePresent: 0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, mode: Audio (1): G.711mu   0k PT(0) )
    Nov  14 14:27:35 (none) main: 3392270.90 MC I:  configureOutgoingChannel(p=129, ch=1): Configuring mode : Audio (1):  G.711mu  0k PT(0)  (modescontroller says real is: Audio (1): G.711mu   64k )
    Nov 14 14:27:35 (none) main: 3392270.91 RTP I: Rtp_Ready_doRTPSourceMuteReq(app=0,strm=5) source unmuted
    Nov  14 14:27:35 (none) main: 3392270.91 H323Call I:  h323_call::configureOutgoingChannelCnf(p=129) Not sending openSessionCnf  upon send mode change
    Nov  14 14:27:35 (none) main: 3392270.97 H323Call I:  h323_call_handler::handleH323RtpOpenSessionReq(p=129, s=1) Open outgoing  media session (OLC/OLC-ACK, h233.chanid: 2: MC channel: 2)
    Nov  14 14:27:35 (none) main: 3392270.98 H323Call I:  h323_call_handler::handleH323RtpEncryptionKeyInd(p=129, s=1) Received  encryption key (channel: 2, h323.type: 2)
    Nov 14 14:27:35 (none) main: 3392270.98 MC I: configureOutgoingChannel(p=129, ch=2): Configuring mode : Video (2): H.261 [email protected] 0k PT(31)  (modescontroller says real is: Video (2): H.261 [email protected]  1856k )
    Nov 14 14:27:35 (none) main: 3392270.98 MediaStreamController I: creating Video Output Gate with diffServ=0
    Nov  14 14:27:35 (none) main: 3392270.99 RTP I: RtpSession_FlowRateReq,  (sid=0) rateInBitsPrSec = 1856000, inited = 1, remoteFecSupport = 0,  fecIsSupportedLocal=1
    Nov  14 14:27:35 (none) main: 3392270.99 RTP I: RtpSession_FlowRateReq,  (sid=0) rateInBitsPrSec = 1856000, inited = 1, remoteFecSupport = 0,  fecIsSupportedLocal=1
    Nov  14 14:27:35 (none) main: 3392271.00 H323Call I:  h323_call_handler::handleH323FlowControl(p=129, s=1) Received flow  control on channel 'video' (rate: 1856000)
    Nov 14 14:27:35 (none) main: 3392271.01 RTP I: TrafficCtrl: Used existing entry (main): id: 2, tcid: 65568
    Nov  14 14:27:35 (none) main: 3392271.02 H323Call I:  h323_call_handler::handleH323ExtendedFastUpdate(p=129, s=1) Remote  requested extended fast picture update for video
    Nov 14 14:27:35 (none) main: 3392271.02 MediaStreamController !ER MixerVideo::action: wrong state
    Nov 14 14:27:35 (none) main: 3392271.29 MC I: RemoteParticipant::reevalRefMode(p=129,ch=2) set ref [Video (2): vid-raw [email protected]  0k ] q= motion, t60=921600
    Nov  14 14:27:35 (none) main: 3392271.36 H323Call I:  h323_call::configureOutgoingChannelCnf(p=129) Outgoing media is set up  for channel 2, sending confirm on open back to stack
    Nov  14 14:27:35 (none) main: 3392271.36 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: audio, rtpaddress: rtp/rtcp  92.39.20.156:3230/92.39.20.156:3231 (fwtrav: mode: 0, keepaliveplno: 0,  activertp: 0, activertcp: 0, RtpAddress: , Port: 0, InitialProbePresent:  0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, RtcpAddress: , Port: 0,  InitialProbePresent: 0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, mode: Audio (1): G.711mu   0k PT(0) )
    Nov  14 14:27:35 (none) main: 3392271.37 MC I:  configureOutgoingChannel(p=129, ch=1): Configuring mode : Audio (1):  G.711mu  0k PT(0) (modescontroller says real is: Audio (1): G.711mu  64k  )
    Nov  14 14:27:35 (none) main: 3392271.37 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: video, rtpaddress: rtp/rtcp  92.39.20.156:3232/92.39.20.156:3233 (fwtrav: mode: 0, keepaliveplno: 0,  activertp: 0, activertcp: 0, RtpAddress: , Port: 0, InitialProbePresent:  0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, RtcpAddress: , Port: 0,  InitialProbePresent: 0, InitialProbe: 0 0 0 0, KeepaliveProbe: 0 0 0 0,  RetryIntervalPresent: 0, RetryInterval: 4294967295, RetryCntPresent: 0,  RetryCount: 0, KeepaliveInterval: 4294967295, mode: Video (2): H.261 [email protected]  0k PT(31) )
    Nov 14 14:27:35 (none) main: 3392271.37 MC I: configureOutgoingChannel(p=129, ch=2): Configuring mode : Video (2): H.261 [email protected] 0k PT(31)  (modescontroller says real is: Video (2): H.261 [email protected]  1856k )
    Nov  14 14:27:35 (none) main: 3392271.37 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: duo, rtpaddress: rtp/rtcp /, mode: iX (0): undefined  0k )
    Nov  14 14:27:35 (none) main: 3392271.37 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1)Got mode change on a  channel that is not open (mediatype: 4)
    Nov  14 14:27:35 (none) main: 3392271.37 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1) Mode changed  (mediatype: data, rtpaddress: rtp/rtcp /, mode: iX (0): undefined  0k )
    Nov  14 14:27:35 (none) main: 3392271.37 H323Call I:  h323_call_handler::handleH323_ModeCmd_Cnf(p=129, s=1)Got mode change on a  channel that is not open (mediatype: 3)
    Nov 14 14:27:35 (none) main: 3392271.38 RTP I: Rtp_Ready_doRTPSourceMuteReq(app=0,strm=5) source unmuted
    Nov  14 14:27:35 (none) main: 3392271.38 RTP I: RtpSession_FlowRateReq,  (sid=0) rateInBitsPrSec = 1856000, inited = 1, remoteFecSupport = 0,  fecIsSupportedLocal=1
    Nov  14 14:27:35 (none) main: 3392271.38 RTP I: RtpSession_FlowRateReq,  (sid=2) rateInBitsPrSec = 1856000, inited = 1, remoteFecSupport = 0,  fecIsSupportedLocal=1
    Nov  14 14:27:35 (none) main: 3392271.38 H323Call I:  h323_call::configureOutgoingChannelCnf(p=129) Not sending openSessionCnf  upon send mode change
    Nov  14 14:27:35 (none) main: 3392271.38 H323Call I:  h323_call::configureOutgoingChannelCnf(p=129) Not sending openSessionCnf  upon send mode change
    Nov 14 14:27:36 (none) main: 3392271.81 RTP I: validateSSRC(sid=2) registering new ssrc (0b0afb01)
    Nov 14 14:27:36 (none) main: 3392271.82 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband
    Nov 14 14:27:36 (none) main: 3392271.85 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=46,p=129) [Video (2): H.261 [email protected]  0k ]
    Nov 14 14:27:36 (none) main: 3392272.17 MediaStreamController I: MV::getVCSetting getOutputPortStatus initialized 1
    Nov 14 14:27:36 (none) main: 3392272.17 MediaStreamController I: MV::getVCSetting localHwCookieHint_ 0 w 1280 h 720
    Nov 14 14:27:36 (none) main: 3392272.17 MediaStreamController I: MV::getVCSetting getOutputPortStatus initialized 1
    Nov 14 14:27:36 (none) main: 3392272.17 MediaStreamController I: MV::getVCSetting localHwCookieHint_ 8 w 1280 h 720
    Nov  14 14:27:36 (none) main: 3392272.58 H323Call I:  h323_call_handler::handleH323FlowControl(p=129, s=1) Received flow  control on channel 'video' (rate: 1856000)
    Nov 14 14:27:37 (none) main: 3392272.90 MC I: RemoteInputGateImpl::setIncomingModeReport(ig=46,p=129) [Video (2): H.261 [email protected]  0k ]
    Nov  14 14:27:37 (none) main: 3392273.03 TxRateAdaption I:  VideoOutputGateImpl::updateDownspeed(og=47): reportInital mediarate =  1856000 bit/s
    Nov  14 14:27:37 (none) main: 3392273.03 RTP I: RtpSession_FlowRateReq,  (sid=0) rateInBitsPrSec = 1856000, inited = 1, remoteFecSupport = 0,  fecIsSupportedLocal=1
    Nov  14 14:27:37 (none) main: 3392273.03 RTP I: RtpSession_FlowRateReq,  (sid=2) rateInBitsPrSec = 1856000, inited = 1, remoteFecSupport = 0,  fecIsSupportedLocal=1
    Nov  14 14:27:38 (none) main: 3392274.02 H323Call I:  h323_call_handler::handleH323ExtendedFastUpdate(p=129, s=1) Remote  requested extended fast picture update for video
    Nov  14 14:27:38 (none) main: 3392274.12 H323Call I:  h323_call_handler::handleH323ExtendedFastUpdate(p=129, s=1) Remote  requested extended fast picture update for video
    Nov 14 14:27:38 (none) main: 3392274.46 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband
    Nov 14 14:27:40 (none) main: 3392276.01 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband
    Nov 14 14:27:40 (none) main: 3392276.54 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband
    Nov 14 14:27:41 (none) main: 3392277.66 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband
    Nov 14 14:27:48 (none) main: 3392283.98 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband
    Nov 14 14:27:49 (none) main: 3392285.42 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband
    Nov 14 14:27:50 (none) main: 3392285.94 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband
    Nov 14 14:27:52 (none) main: 3392288.49 MC I: RemoteParticipant::requestFastPictureUpdate(p=129,ch=2) inband

    thanks for reply.
    there are no  VCS/MCU or gatekeepers involved. Just using H323 to make direct external calls using ip address.
    The other end is a either a Polycom VSX 7000 or HDX 7000.
    Should have said we have two SX20 and two C40's and both the SX20's connect with audio only whereas the C40's connect correctly with audio and video.  Obviously something has changed since they were working before. Its unlikely that a configuration change has been made on the local SX20 ( would any config changes be in a log file?), so i dont know if the remote endpoint has changed anything  ( ie, would changing something like the h323 id or e164 possiby cause an issue on an SX20 but not on a C40).
    So i was hoping someone might know if the SX20 behaves differently to the C40 in someway that might cause this or does the log file show the reason why no video is being sent/received?

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